“Bought 2 of the same items by mistakes ,asked to cancel 1 immediately, then asked again . Slow response by the time you replied the item was on its way. So then had to send it back which was a waste of my time and yours . I except it was my fault for ordering 2 . The item was great .response time slow”
“You need to use a better courier service.., get rid of EVRI, they put a negative experience onto your brand, It will stop me ordering, I’d rather find another retailer that has a better service”
Many thanks for your review, we constantly look at and review our courier options. I wish to apologise that you have had a bad experience of Evri on this occasion. We take your comments on board and will continue to monitor courier performances.
Hi there
Thank you so much for your enquiry, I am happy to inform you we have refunded you in full with our compliments.
This refund should be with you within 3 working days.
If you would like an alternative size or item we would kindly ask for you to order again.
If there is anything else we can help with please feel free to email and we will be happy to help.
Many thanks
Popgear
“Would really like to give it 5 stars as the delivery is great and t shirts even better but ordered wrong size my mistake emailed customer services right away to either cancel order or rectify sizing, but was sent the original order and only got an email 48hrs later to say they couldn't change it as its already been dispatched. Postage to send it back would be quater of what I paid for t shirt so will just keep it and give it away.”
Hi Kathryne,
Thank you for your feedback,
We are so sorry to hear about your experience. We would like to make this right for you. Please could you contact us at cs@popgear.com with your order number.
Thanks,
Popgear
“Chose to order Xmas jumper after receiving email advertising for Xmas Jumper Day - really disappointed to then not receive as was sent on a 48hr despatch service! No option to fast track but assumed as Popgear were proactively advertising for the event and me ordering instantly on receiving mail they would at least make sure orders were sent via a service that would actually arrive on time! Product is great, just the service a let down. Oh well least I have jumper ready in good time for 2022!!”
Hi,
We are so sorry to hear you are not happy with services.
Please can you get in touch with us at cs@popgear.com and we can look into this further for you.
Thanks,
Team Popgear
Hi Michael,
Thank you for your feedback.
Please can you email us at cs@popgear.com with your order number and we will sort out the refund for you.
Thanks,
Popgear
“My product came really fast, and it looks great but I wouldn’t have ordered if their wasn’t a sale on. £50 at full price for a jumper is crazy to me. There’s no way I would pay that. I appreciate the designs are fab and unique but the pricing is mad.”
“The tshirt was delivered quick and was a good price. However, it was too small despite me measuring/checking the popgear size guide against tshirts I already had. I then had to send it back recorded delivery, on you advice, which cost me £4 - in order to ask for an exchange to the next size up.”
Hi,
Thank you for your feedback.
Please could you contact us at cs@popgear.com with your order details, so we can look further into this for you.
Thanks,
Popgear
“I received the wrong size item, was advised after several emails to return it for an exchange. Returned it and received a refund, which was not what I was told I would receive. The item itself was good quality.”
Hi Lucy I am sorry you were unhappy with the refund.
As explained though in my emails, as your item was returned it was faster for you to receive a refund and then have a fully tracked item reordered simply on the website as you had done previously.
To wait for the return to get to us and checked could take up to a week, I refunded you within a day so you could have the item you wanted in the size you preferred in a more timely fashion.
Again I apologise if this was not the right decision or the best solution for you.
Thanks
Kate
Hi
Thank you for your enquiry, allow me to help.
The most accurate way to view the size guide is on the images on the listing for your chosen item.
There are many different garments here at Popgear so each size guide is careful added on the images to avoid confusion.
If you are still having issues please let us know and we will be happy to help.
Thanks
Popgear
“Received the wrong item and wrong size. Had to chase how to return as no return details in packaging. Have received a refund after asking for correct item to be sent. This now looks to be out of stock! So guess my original item ordered has been sold to someone else! This was a Christmas present.”
Hi,
Thank you for your feedback.
Please could you contact us at cs@popgear.com with your order details, so we can look further into this for you.
Thanks,
Popgear
