Hi Scott, We are disappointed that you are not happy with your purchase. Once we have received your return we will obviously refund you in full. If you have chance could you please email cs@popgear.com with your comments about the item as we taken on board all feedback given by our customers. We will review the item within our QC department once we have it back.
“Issues with discount codes activating at checkout with order.
Poor and slow communication from sellers.
Trying to get a refund of an order that was returned took weeks and about 20 back and fourth emails with the company. Items are good but over all customer service was very poor. I would not order from here again.”
“The 'experience' itself was fine, no problems but the quality of the hoodie itself was very poor indeed. The print on the front felt cheap and the material of the item is very thin, definitely not was I was expecting. A disappointing first purchase from this company.”
Hi,
Thank you for your message. We are so sorry to hear you've not had a good experience with our products. Please could you email us at cs@popgear.com and we will be able to help further.
Thanks,
Popgear
Hi,
We are so sorry to hear you are not happy with our products.
Please can you get in touch with us at cs@popgear.com and we can look into this further for you.
Thanks,
Team Popgear
“Sizing is confusing. We bought ladies pyjamas which we thought XL translated to size 18 and when they arrived it was size 22. We have posted as a return and requested size 18. Now we just hope it arrived in time.”
Hi,
Thank you for your feedback.
We do offer a size chart for each product with the measurements so you can fully check before you buy.
We have now resolved this issue with you.
Thanks,
Team Popgear
Hi,
We are so sorry to hear you are having issues with a refund.
Please can you get in touch with us at cs@popgear.com and we can look into this further for you.
Thanks,
Team Popgear
“For the second time in a row....... late delivery! I do not have my hoodie yet but the survey to know “how it arrived” is already here! These guys just cannot deliver!”
Hi,
We are so sorry to hear you are having issues with your delivery.
Please can you get in touch with us at cs@popgear.com and we can look into this further for you.
Thanks,
Team Popgear
