“Placed an order on a Monday, money was deducted from my account on a Tuesday. Showed “preparing for shipment “ for the next 5 days. Called to cancel and requested a refund and was told that I could not as they were using an outside vendor. Donald gladly offered me the option of waiting for the item and then calling and working on a return and refund. Ordering page states nothing about a third party or outside vendor. Escalated to a supervisor Denita who was less helpful and talked over me. They canceled the order and would refund my money 5 to 7 days after the third party acknowledges the cancellation. Not to include Saturdays and Sundays. So, I may see my refund in about 11 days. Which is funny because if I order on a Saturday or Sunday they have no problem processing an order and taking money. Not the Pottery Barn that it used to be. Seems to be going the way of Pier 1.”
“I had a rebate of 150. It had an expired date of April 15th and when I tried to use it on April 15th it said it actually expired at 12:01 a.m. so it was not usable. If they didn't want it used on April 15th it should have expired on the 14th.
When a credit card is due on the 15th you have the 15th to pay it it's not late at 12:01 a.m.”
“I have never received a furniture order from Pottery Barn without a problem, but now I'm finally done for good. Ordered 4 chairs Oct. 1st 2022, & the delivery date was repeatedly delayed. Then I received notices multiple times that the chairs were ready at my local distribution center and I could schedule delivery, but every single time I would then be told right before scheduled delivery that the delivery had to be cancelled because 1 or more chairs were missing. Every time I called to see what was going on I was bounced around to different departments, never received any explanations, and ultimately would just be told that re-orders needed to be placed. I received 3 chairs 1 at a time over approx. 7 months and now as of June 2023, I'm still waiting on 1 final chair that was (not shockingly) "missing" & had to be reordered. I also was never able to get expedited shipping on the reorders. Most customer service agents I spoke with were pleasant, but there is clearly a significant lack of either staff training, staff competence, communication between departments, distribution center oversight, manufacturing efficiency, or maybe a combination of all 5.”
