Hi Josh, thank you for your feedback and we are glad to hear you enjoyed your course! We hope you return to Premier again for more courses in the future.
“The course material was easy to digest because it was well presented and delivered with a high standard of professionalism and enthusiasm. The tutor was helpful, approachable and engaging. The supporting written guide materials complemented the verbal and practical learning perfectly and were visually impressive, making the subject matter enjoyable to research.”
Hi Neil, we are delighted to hear that you've enjoyed your experience on course so much and found the material and support informative in helping you in completing your course the best of your ability!
“The courses themselves were great, and the teaching staff were even better! I did have a few issues when booking the courses I did (1) the guy on the sales team was pretty unhappy about me asking what the actual attendance days of the courses were (the website only had a start and end date so you couldn't tell from the website what days you would need to actually attend in between) and he was actually quite rude to me about it. (2) once I made a decision to do a course based on the course days being Wednesdays I booked it and paid for it and then after that I was informed that the course day had to be changed to a Tuesday which meant that I would have to take time off work and consequently lose money. I understand that sometimes these things happen and again my issue is with the way the sales/customer service staff dealt with it as they were pretty rude to me about the fact that this was a bit of a pain for me, telling me that I had chosen to book the course as a diploma so I was unable to do the two courses separately which would have meant being able to do Wednesdays rather than Tuesdays. They made it sound like it was my fault that they had changed the day.
On the whole though the actual experience of the course days and the teaching was the best I have had from any of the providers I have trained with (and I've trained with a lot!) so I would definitely recommend Premier to any of my friends, I just think their customer service could do with some work!”
Thank you very much for your feedback. We are sorry to hear of the issues when re-booking the course date. A member of our Customer service team will be in contact to discuss this in further detail with you. In the meantime, we are delighted to hear that you enjoyed your course and we will pass your feedback on to your tutor. We wish you all the best in the future!
“The knowledge, delivery and facilitation of the courses, both theory and practical that I have studied so far has been outstanding. I also enjoyed meeting fellow students, the group work and the networking opportunities that the courses afforded.”
“Although there were quite a few changes in instructor during the course, Laura Cull was very knowledgeable and organised and used great teaching methods.”
“The procedure to book the course with Premier Global was easy. All staff I spoke with were more than helpful. I thought I would have to delay my start by a couple of days and staff, namely Chelsea, made sure that I had all the necessary coursework to look over in advance. As it happened I was able to start on Monday 31st and so pleased I did. There is so much information to take in. Our course teacher/trainer, Laura is excellent. She packs so much into each day and makes the intensity of the course fun, and easy to learn. Her enthusiasm and willingness to answer any question is great and provides great motivation. I couldn't be happier.
Many thanks.
Kind regards
Kate
Kate Fitzpatrick”
Thank you for your feedback, Kate! We are very glad to hear that you have had such a good experience with Premier and that you are thoroughly enjoying the course. Best of luck in the coming weeks and in the future!
Thank you for your feedback, Keith. We are glad to hear you had fantastic service and any questions you had were answered. We wish you all the best for the future.
“I was at the Newcastle venue for my course over the summer 2016. Tutors and course content were both of an excellent standard. Also really liked the online aspect to the course as I used this for a lot of my revision alongside the paper files which are still very useful to me.”
“We had 3 very well informed and patient tutors who all went out of their way to ensure we all learnt at the way most appropriate to each and every individual. I cannot think of one question posed to them where they had to defer and reply later - however you make sure they are trained you are doing a great job. The amount of information we have to ingest in a 6 week period is immense and the tutors were able to make we ate that elephant one bite at a time. The customer support staff are also very responsive so I cannot think of any way to improve - other than making the course cheaper!!!!!”
Thank you very much for your feedback Andrew. We are very pleased to hear about your experience and that the tutors and Customer service team were helpful. We wish you all the best.
