Premium Poly Patios have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
It took a little while to get here, but it was worth the wait. Everything was packaged nicely, and you couldn’t beat the price.
”
- Keith Sagona
“
I actually got the black swing. Decent for the price. I did have some issues putting it together since a couple of the pre-drilled holes had screws cutting across them. I had to drill some additional holes to make it work….Hopefully they will not interfere with the durability, but we will have to see!
”
- Anonymous
“
I sent an email to Premium Poly Patios expressing my frustration with the mismanaged expectations and then the shipping mistake on top of it - I could have been satisfied by a price adjustment to match the sale I had just missed - but heard nothing back whatsoever.
”
- Anonymous
“
High quality. Delivery was fast and courteous. I ordered six chairs. One package was missing a piece, but the customer service was excellent and my missing piece was sent to my home within a week. I’d trust this company and purchase from them again.
”
- Becky
“
We love our set! It was not difficult to assemble and the chairs are so comfortable. The purchase to delivery was smooth.
”
- Susan
“
We had a very good experience with our outdoor furniture purchase. It’s a slow process with delivery but the company was very good about answering questions.
”
- Anonymous
“
My order was incorrectly delivered by UPS and Premium Poly Patios is not giving me my refund. They want me to wait until UPS pays the claim. VERY POOR !! I’ve NEVER seen a company handle and issue this way. I’ve emailed about it and have been ignored.
”
- JANIS
“
I bought a bottle of a cleaning product (to clean a bench I bought from THEM! It did not work AT ALL! They would NOT issue a refund. They wanted me to return the product at MY expense. They offered me a discount on a future purchase. With horrible customer service like that, why would I want to purchase anything from them again????
”
- Maria LaFichi
“
A "here's a partial refund for your trouble" would have kept me happy and probably earned a repeat-purchase down the line.
”
- Anonymous
“
High quality. Delivery was fast and courteous. I ordered six chairs. One package was missing a piece, but the customer service was excellent and my missing piece was sent to my home within a week. I’d trust this company and purchase from them again.
”
- Becky
“
Customer service response is always through email. When the product ships it would be nice if you include tracking information so you know when it will arrive. Also production updates with time estimates. It took a full month for the swing to ship. Site says ships in 5-7 days. I am fine with my wait I just would have preferred more information during the process. In the end pleased with the product.
”
- Cindy Drisaldi
“
Purchased a glider love seat package and a glider rocker. Great service and great quality.
”
- John
