Premium Poly Patios Reviews

Name: Premium Poly Patios
Address: 251 Peaceful Cove Rd, Franklin, North Carolina
Rating: 4.58

4.6 Rating 154 Reviews

88 %

of reviewers recommend Premium Poly Patios

4.6

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Premium Poly Patios:

At Premium Poly Patios, we aim to provide an exceptional shopping experience from beginning to end. Since 1998, we have furnished hotels, resorts, nursing homes, college campuses, public parks, patios, decks, backyards, and poolsides with the finest recycled poly lumber furniture. Our selection features the highest quality POLYWOOD and poly lumber available in the outdoor patio furniture industry. We welcome you to browse through our store and discover the wide variety of POLYWOOD and poly lumber Adirondack chairs, rockers, benches, and settees, as well as our poly lumber dining tables, bistro tables, POLYWOOD and poly lumber chaise lounges, bar and bistro chairs, and much more. Should you have any questions, please do not hesitate to call our office; one of our knowledgeable poly furniture product specialists will be delighted to assist you in choosing the perfect recycled plastic furniture to enhance your outdoor space.

Visit Website

Phone:

877-904-1234

Email:

support@poly-lumber-furniture.com

Location:

251 Peaceful Cove Rd,
Franklin
North Carolina
28734

Premium Poly Patios 5 star review on 5th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the patio set! We got the soft back and seat they are very comfortable. The assembly was not too bad (I'm not handy) we got it all set up in about an hour. We have recommended the set to many people, we truly enjoy setting outside on our Poly Patio set.”

Helpful Report

Posted 1 year ago

Beautiful!

Posted 1 year ago

“My issues with my order were quickly responded on and not due to Premium Poly as a retailer, but Polywood manufacturing. Thanks!”

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Posted 13 hours ago

“Estimated delivery date was weeks off. I had to contact them to know why the delay - no information came from them first that it would be delayed. Difficult to communicate with them via email. Had to ask at least 3 times for a new estimated delivery date. Then, received a call the day before. Website not updated with new estimated date. Always said 'In Production' and then out of the blue a phone call that it is ready. Did not give us much time to plan for change.”

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Posted 2 days ago

“I've been buying the Luxcraft line of poly furniture, over the last 11 years, for 3 new homes, I've built. This outdoor furniture is of high quality, that should last a lifetime. I couldn't be happier. Sales are great, as well as communication. Shipments are prompt & always well packaged.”

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Posted 4 days ago

“Customer service response is always through email. When the product ships it would be nice if you include tracking information so you know when it will arrive. Also production updates with time estimates. It took a full month for the swing to ship. Site says ships in 5-7 days. I am fine with my wait I just would have preferred more information during the process. In the end pleased with the product.”

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Posted 1 week ago

“I love the quality of the high top table and chair set that we purchased. I wanted to invest in pieces that would last and am so pleased. The only negative about the whole experience was lack of communication about my order. A month had gone by, funds were taken out but I still had no idea of when the items would be arriving. I finally called as my deck was finished and within a week it showed up. I feel like they had forgotten about the order and had I not said something then who knows.”

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Posted 1 week ago

“Lead time listed was 7-10 days. Did t receive our offer for 5-6 weeks. You can never reach anyone on the phone!”

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Posted 2 weeks ago

“Bought two chaise lounge with wheels couldn’t be happier! A+”

Premium Poly Patios 5 star review on 17th July 2026

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Posted 3 weeks ago

“Great products at great prices.”

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Posted 3 weeks ago

“Previous purchase. Screw holes for legs not appropriate. Had to redrill my own holes to fix.”

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Posted 3 weeks ago

“We had a very good experience with our outdoor furniture purchase. It’s a slow process with delivery but the company was very good about answering questions.”

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Posted 4 weeks ago

“Purchased a glider love seat package and a glider rocker. Great service and great quality.”

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Posted 4 weeks ago

“Besty Patio Furniture that last through all weather and climate changes.”

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Posted 1 month ago

“I bought a bottle of a cleaning product (to clean a bench I bought from THEM! It did not work AT ALL! They would NOT issue a refund. They wanted me to return the product at MY expense. They offered me a discount on a future purchase. With horrible customer service like that, why would I want to purchase anything from them again????”

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Posted 1 month ago

“This company processed my order right away. The glider chair was well packaged in two separate boxes.”

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Posted 1 month ago

“Was a great experience. Everything arrived as promised.”

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Posted 1 month ago

“It arrived in a timely manner and was straight forward to put together. It seems very well made, but I will say some of leg pieces didn't quite align, but was close enough to keep.”

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Posted 1 month ago

“It took a little while to get here, but it was worth the wait. Everything was packaged nicely, and you couldn’t beat the price.”

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Posted 1 month ago

“Couldn’t have been more pleased. Representatives answered all questions. Table top had a flaw and it was replaced immediately.”

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Posted 1 month ago

“been trying for a week to get a status on my couch order from late april - sent emails and phone calls - actually spoke with someone who tried to help but was referred to someone in production and no one has provided an update.....”

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Posted 1 month ago

“When order was shipped it arrived fairly quickly. (Via commercial delivery service). Rocking chair I ordered was a "some assembly required" Version & took a little less than an hour to assemble ( took my time to make sure I got it right first time. Instructions were adequate & helped . Hardware was good quality & correct count. Overall very impressed with purchase & wouldn't hesitate to order again (next assembly would be faster).”

Helpful Report

Posted 1 month ago

Premium Poly Patios is rated 4.6 based on 154 reviews