Premium Poly Patios Reviews

Name: Premium Poly Patios
Address: 251 Peaceful Cove Rd, Franklin, North Carolina
Rating: 4.57

4.6 Rating 84 Reviews

87 %

of reviewers recommend Premium Poly Patios

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About Premium Poly Patios:

At Premium Poly Patios, we aim to provide an exceptional shopping experience from beginning to end. Since 1998, we have furnished hotels, resorts, nursing homes, college campuses, public parks, patios, decks, backyards, and poolsides with the finest recycled poly lumber furniture. Our selection features the highest quality POLYWOOD and poly lumber available in the outdoor patio furniture industry. We welcome you to browse through our store and discover the wide variety of POLYWOOD and poly lumber Adirondack chairs, rockers, benches, and settees, as well as our poly lumber dining tables, bistro tables, POLYWOOD and poly lumber chaise lounges, bar and bistro chairs, and much more. Should you have any questions, please do not hesitate to call our office; one of our knowledgeable poly furniture product specialists will be delighted to assist you in choosing the perfect recycled plastic furniture to enhance your outdoor space.

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Phone:

877-904-1234

Email:

support@poly-lumber-furniture.com

Location:

251 Peaceful Cove Rd,
Franklin
North Carolina
28734

Premium Poly Patios 5 star review on 26th February 2025

Christine Randall

Premium Poly Patios 5 star review on 19th February 2025

Kevin Chapman

Anonymous

Anonymous // 01/01/2019

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“The furniture arrived damage free and in a timely manor. The quality of the furniture is fantastic, we love it.”

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Posted 3 months ago

“Great products at a fantastic price.”

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Posted 3 months ago

“Their patio furniture is in a class by itself.”

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Posted 3 months ago

“The customer service you get from Polywood is outstanding!”

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Posted 3 months ago

“Love the furniture. Customer service is not so great.”

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Posted 3 months ago

Hi Peggy, Thank you for your continued support – we truly appreciate that you’ve chosen us for your orders over the years. I’m sorry to hear that your recent experience wasn’t perfect, and I’d love the opportunity to speak with you personally to address any concerns you have. I will be sending you a private email shortly so we can discuss your experience in more detail. Your satisfaction is very important to us, and we’re committed to making things right. Thank you again for bringing this to our attention and for being such a loyal customer. Premium Poly Patios

Posted 3 months ago

“Great quality and great prices. Large selection too!”

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Posted 3 months ago

“No issue with the purchase process but the packaging and delivery were a mess. I beleie I was shipped a swing that had been returned by another custoemr even thgough i was told upon purchase that my swing was being "manufactured" within a week or so of my purchase. Delivery actually occured sooner than anticipated probably because this unit was readily available.”

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Posted 3 months ago

Hi John, Thank you for bringing this to our attention. I want to assure you that we never sell or ship used items—even returned merchandise is not resold. We take great care in packing our furniture using heavy corrugated boxes to protect it during transit, but unfortunately, some freight companies can be a bit rough on shipments, especially when shipping as a Class 125 item. I've saved the images of the damaged box and will be discussing this issue with our freight representative to prevent future occurrences. Please know that your experience is not typical of our service. If any items are damaged or if parts are missing, please don't hesitate to contact our office immediately so we can address the situation. Thank you for your understanding, and we appreciate your feedback as it helps us improve our service. Warm regards, Premium Poly Patios

Posted 3 months ago

“Love our chairs. They are on the pool deck year-round - and look great. Love that they clean up so easily.”

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Posted 3 months ago

“Horrible service never answer their phone order delayed. At least three times would never use them again.”

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Posted 3 months ago

Hi Gregory, We are truly sorry that your experience did not meet your expectations. We strive for 100% customer satisfaction and deeply regret any inconvenience caused by the delivery delay. After reviewing your account, I noticed that two support tickets were opened and multiple phone calls were made regarding the shipping timeline. We understand that you needed your items delivered before leaving town. Although the products left our warehouse within the promised timeframe, unforeseen delays with FedEx affected the delivery. Once our products are in the carrier's hands, we unfortunately have limited control over the shipping process. We completely understand your frustration and sincerely apologize for the disruption this has caused. If you decide to order from us again, please contact our sales team beforehand so that we can proactively manage your order and work to earn back your trust. Thank you for your feedback—it is invaluable in helping us improve our service. Premium Poly Patios

Posted 3 months ago

“My wife and I have Amish made poly Adirondack gliders and she wanted a matching foot stool, buy we moved away from the store where we bought them and couldn't get one shipped. I started scouring the internet looking for a place that had affordable, similarly constructed foot stools. I found a few options, but premium poly had the best price, best shipping price, and fastest lead times. The foot stool itself is sturdy, comfortable, and is holding up nicely. I'll definitely check out premium poly when I need new outdoor furniture.”

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Posted 3 months ago

“We have several pieces on our patio, all excellent. We love the durability and look.”

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Posted 3 months ago

“Chairs are durable and good-looking. A nice addition to my back porch.”

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Posted 3 months ago

“This is our 3rd purchase for our various condos including one in Belize. It's great for the humid climates and heavy enough that it doesn't move easily in the wind. We highly recommend this product with its numerous styles and colors.”

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Posted 3 months ago

“Beautiful, Durable,Easy to mama in. I have purchased many pcs from Poly and always excellent shipping and very easy to assemble when needed. Love our deck furniture.”

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Posted 3 months ago

“Piece was kind of cheaply made for the price”

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Posted 3 months ago

Hi Jeffery, I'm very sorry to hear that the furniture did not meet your expectations. We value your satisfaction and want to remind you of our 30‑day money back guarantee for situations like this. I noticed that a support ticket was opened and return instructions were provided, but I don't see confirmation that the items were returned. The furniture you ordered is crafted by one of our Amish manufacturers, known for their high-quality products. We truly regret that your experience fell short of that standard. Could you please send an email to our support team so we can further investigate your concerns and understand what might have been improved? We are committed to ensuring that every customer has a positive experience, and your feedback is essential to helping us achieve that. Thank you for your time, and we look forward to the opportunity to make things right. Premium Poly Patios

Posted 3 months ago

“I purchased the stool to go with my Adirondack chairs that I purchased locally. It came expeditiously and was fully assembled. It's perfect. Holds up through the winter and matches my chairs.”

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Posted 3 months ago

“We have bought several patio pieces over the years and even after years and years of sun and weather exposure these pieces have retained their color and strength. These are so well made. Can not recommend them enough!”

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Posted 3 months ago

“Excellent outdoor furniture. Well packed and timely delivery. I would order from them again when the need arises.”

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Posted 3 months ago

“Our new polywood Amish designed furniture is absolutely gorgeous. The delivery was on time and very courteous and easy”

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Posted 3 months ago

“Excellent value.”

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Posted 3 months ago

Premium Poly Patios is rated 4.6 based on 84 reviews