Prestige Drinks Reviews

Name: Prestige Drinks
Rating: 3.33

3.3 Rating 33 Reviews

58 %

of reviewers recommend Prestige Drinks

Company Reviews

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Metrics

3.3

Based on 33 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read all the reviews they ain’t wrong I had the misfortune of using this disgusting company worst customer service I have ever come across and rude owner they are robbers and thieves they never sent my item and took my money you will never get a penny pack from them”

Helpful Report

Posted 10 months ago

“Engraving not as visible as would have liked, also asked and paid for quick delivery but sent at normal rate so didn't arrive on time, no explanation as to why except to blame royal mail”

Helpful Report

Posted 1 year ago

“We're in the US and were concerned by some of the reviews we read. But the service from Keeley and her team has been excellent, both in responding to my several emails right away and in following the additional request I made in the comments section of my order. Couldn't have been happier with the end result or how quickly my order was processed!l”

Helpful Report

Posted 2 years ago

“Leaky bottle upon delivery which was disappointing in itself but then to encounter such awful customer service from the owner was shocking. No offer of return/replacement or refund on the faulty goods. I should have reviewed online before I bought as other people have had similar complaints issues - I would never buy from these people again - such a great disappointment at such rudeness!!”

Helpful Report

Posted 2 years ago

“Bought an expensive bottle as a Christmas present for partners family. Wrapped the box, they opened it on Christmas day to find a leaking bottle, highly embarrassing as you can imagine. Customer service was dreadful, a normal company would of at least offered a new bottle straight away... no I had to get my partners family to send a leaking bottle back, not sure what they will do with a leaking bottle (had to ask for a pre-paid stamp as they just expected my partners family to pay for this too) and only then would they send a new bottle out. Not even a gesture voucher or anything to apologise for this highly inconvenient mess up on their side. DO NOT USE GO ELSEWHERE - I also never write reviews but I have to as this was such a bad experience.”

Helpful Report

Posted 2 years ago

“Friendly service received. I’d ordered a bottle of champagne for a colleagues leaving present. Very prompt service and professional staff. I would recommend this company.”

Helpful Report

Posted 3 years ago

“We have ordered many products for many occasions from Prestige Drinks and they have always turned around quality, personalised gifts within a really impressive timeframe. Their customer service is second to none, super professional, personable and beyond accommodating. Would highly recommend.”

Helpful Report

Posted 3 years ago

“i paid £175 +delivery. item never arrived, no refund was issued and customer service very patronising, shouting over me, i could hardly say anything. they stopped replying to my emails and call phones. SAVE YOURSELF STRESS AND DISAPPOINTMENT- AVOID!!!”

Helpful Report

Posted 3 years ago

“Be careful with this site and what you think you are purchasing. Apparently their t’s and c’s have a get out so the picture and the description that they have on the website isn’t actually what you may receive. Ordered original 43% whiskey and they send a later version at 40%. Nothing less than a con to advertise one thing and sell something different.”

Helpful Report

Posted 3 years ago

“I ordered this early on Wednesday morning for a friend and it arrived on Thursday evening. Super fast delivery and my friend absolutely loves it! It's a 40th birthday present and was a bottle of engraved Louis Roederer champagne with 2 glasses. Beautiful. Thank you Prestige Drinks! I will definitely order again.”

Helpful Report

Posted 3 years ago

“Placed an order, received no confirmation email, once I had made a call to ask a member of staff to follow up the order and send over a manual invoice I was spoken to with zero manners, in a very patronising, unprofessional and disrespectful tone. First and last time I’ll be shopping here.”

Helpful Report

Posted 3 years ago

“I can’t fault this company for service and quality. They turned a lovely gift into a never to be forgotten keepsake this is the second time I’ve ordered from the and I’ll. e using them in the near future”

Helpful Report

Posted 3 years ago

“Absolutely amazing! customer services was excellent, the bottles I ordered and had engraved were fantastic. And they even delivered to Australia for me and they arrived super fast in time for Christmas. Can not recommend them highly enough. Will definitely be using again!”

Helpful Report

Posted 3 years ago

“Made an order and item never arrived, no refund was issued and customer service stopped replying. Avoid”

Helpful Report

Posted 4 years ago

“Excellent customer service over email supplying invoice. Prompt delivery - engraving and delivered within 48hours. Quality product. Would not hesitate to recommend and will certainly use again.”

Helpful Report

Posted 4 years ago

“Pros: bottle well packaged, secure courier service. Cons: personalisation changed without prior acknowledgement or consent so not as ordered, smudges on bottle label spoilt overall appearance.”

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Posted 4 years ago

“000013952 Order number awful poor quality and no one is responding via Facebook or email”

Helpful Report

Posted 4 years ago

“2nd time I've used this amazing company and again they exceeded my expectations. My brother was very impressed with his personalised bottle of Kraken Rum. Thoroughly recommend this company, from the ordering to the delivery (exceptionally well packed), everything was perfect. Well done again Prestige Drinks!”

Helpful Report

Posted 4 years ago

“Purchased a personalized bottle of Moet which was shocking quality please AVIOD !”

Helpful Report

Posted 4 years ago

“Order a bottle of whisky, must not have been in-stock as it has been over 3 months now and have not had a refund or any type of response back. Completely unless, do not order from them.”

Helpful Report

Posted 5 years ago

Prestige Drinks is rated 3.3 based on 33 reviews