Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had half my misses name on it was a bit gutted but product was good”

Helpful Report

Posted 4 years ago

“Slightly disappointed that everything wasn’t delivered in the same package on the same day even though it was all ordered at the same time.”

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Posted 4 years ago

Hello, Thanks for your review. Our personalised items are dispatched direct from our partners therefore your socks weren't able to be sent with the rest of your order. Any items sent direct from our partner will be highlighted in the cart. We hope this helps with any future orders. Thanks, Prezzybox.

Posted 4 years ago

“No problem with service but need a box for a message if sending as a present to another person!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. You can find an option to add a gift message to orders in the cart, just scroll to the bottom of the page. We hope this helps with any future orders. Thanks, Prezzybox.

Posted 4 years ago

“Love the stuff but parcels didn't come on time”

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Posted 4 years ago

“Satisfactory”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Range of goods appear to be extensive. However, I placed an order on 24th March and as of today 28th March I have received no further communications, apart from this request to review. So 3 stars from me.”

Helpful Report

Posted 4 years ago

Hello Mark, Thanks for your review. We can see that your order has been dispatched today (29th) so you should have received an email informing you of this, occasionally our emails can go into junk so we recommend checking there. We hope this helps!

Posted 4 years ago

“I ordered hot chocolate bombs for my mum in laws birthday. On arrival there was protective padding but the box plus the padding meant that the chocolate bomb box got squished abs has forced one of the bombs to break open. It’s still useable I’m sure but just disappointing it’s a gift and doesn’t look perfect.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“The product was absolutely tiny for the massive amount that it cost! I could have easily made it myself and it would have cost a fraction of the price! Definitely will not be buying from here again, very disappointed.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“Overall experience was fine to order, arrived quite quickly. Products were ok for the price.”

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Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“Whilst we have received a piece of paper saying we have booked a prezzy box o/n stay, until we have stayed away at the chosen site any other comment is irrellevant.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Paid extra for delivery and missed 1 item,”

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Posted 4 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“The letter box box came in a bigger box, defeating the purpose somewhat! Otherwise very good product”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Half arrived, the rest not yet since only 3 star.”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“ok, took longer to arrive than anticipated”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see the estimated delivery dates for your order were Friday March 12, 2021 - Monday March 15, 2021 and your order arrived on 12/03/2021. If you'd like to talk to us about this some more, please do get in touch. Thanks! Prezzybox.

Posted 4 years ago

“When the gift arrived it was in the Jiffy type bag, but not in its polythene bag or it’s box. Luckily the only damage was the box had been crushed and the gift was ok.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“The pamper box was a lot smaller than I expected.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept toiletry items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“I ordered a Personalised Cadbury Mothers Day Hamper on Saturday 6th March. The order confirmation listed my mum's delivery address which was correct, but it said the billing address was the same, which was wrong. I paid via Paypal fortunately so I know a bill would not be sent to her. I tried to contact Prezzybox several times that day to correct the billing details but the contact form on the website was not working. I thought I could track the order, but the confirmation email said 'Once your order has been dispatched, we'll send you an email to let you know how to track it.' I haven't yet received this email. Then I find out it was delivered today (Tuesday 9th March)! My mum called me to ask me if I had sent her a box of chocolates - it was a good guess because she has 3 children and there was no way of knowing who the sender was anywhere on the parcel or its contents. Clearly she was thrilled by the surprise. However, dear Prezzybox, it would be good to improve your customer experience by: 1. Making it possible for customers to enter delivery and billing addresses themselves 2. Actually sending a delivery email with tracking number 3. Getting the date right - nearly a week early is crazy! 4. Fixing your contact form. 5. Making it possible to add a parcel note (e.g. Don't open till Sunday) My mum was delighted, but it could have been a much better purchase experience. I would have second thoughts order from you again because of the uncertainty over delivery.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I've received half my order im still waiting for another one it was supposed to be here Saturday and it didn't turn up”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Very small”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Product not as advertised, but quick delivery with clear communication throughout”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear your order wasn't as expected. Please could you email us on csteam@prezzybox.com with some more info so we can look into this. Many thanks

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,275 reviews