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Prezzybox Reviews

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

Company Reviews

Product Reviews

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 6th October 2023

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prezzybox's supplier sent a mug that was wrapped in a sheet of plastic with no other protection. It was a birthday gift and, due to the total lack of care or common sense in packing, arrived in pieces. While Prezzybox helped with arranging a replacement, neither they nor the supplier adequately apologised. When I requested that the replacement be properly packaged to avoid further disappointment, all Prezzybox felt fit to say was 'we will pass your request on to the supplier'. My feeling was that, while this may be an efficient company, they care little about the sentiment behind gift giving. A simple 'we are really sorry that this happened and that it caused disappointment. We will do everything we can to get you a quick replacement' was the sort of sentiment I was looking for rather than their efficient yet cold way of arranging a replacement.”

Posted 7 months ago

Hi Jonathan, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 7 months ago

“very prompt service and a nice mug but VERY disappointed with the picture which has been overtaken with too much red!!!! I didn't give it to my friend for his birthday as I thought it looked cheap which it wasn't! The example you show on your website is acceptable and what I was expecting...I would like to return it but the postage would be too much.”

Posted 8 months ago

Hello Jean, Thank you for your feedback. We're sorry to hear you're disappointed with the mug personalization. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 8 months ago

“I was disappointed Because I ordered red and pink roses, they were flowers I had in my wedding bouquet but the ‘pink’ ones were practically white (blood and bandages). If pink roses were not available I would like to have been advised. Pat Aston”

Posted 8 months ago

Hello Pat, Thank you for your feedback. We're sorry to hear you're disappointed. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 8 months ago

“I am still waiting for my order which was supposed to be 2-4 days ago. I am anticipating an email to advise me of my delivery date. I don't mind waiting but don't give me a date and not deliver.”

Posted 9 months ago

Hi Lynn, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 9 months ago

“Presents were late and communication was non-existent until I threatened to go to trading standards.”

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now issued a delivery refund for your inconvenience. Apologies again. PrezzyBox Team

Posted 1 year ago

“Arrived 4 days after Christmas even though it said “arrives before Christmas” on the site. Very disappointing and had to pay out extra for more presents to make up for the order not arriving.”

Posted 1 year ago

“My order was way late in being processed and delivered, also the main part of my order was not able to be delivered has was out of stock ( apparently). However they did pay back the money for this part. This did not compensate the fact that this part being missing ruined the full impact of the present.”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We sincerely apologize for the inconvenience caused and we will make sure it wouldn't happen again

Posted 1 year ago

“Not arrived yet was due christmas”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email with the resolusion of this issue

Posted 1 year ago

“Impossible to contact by phone when present wasn't delivered on time.”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. It was busy time of the year and we were extremely busy. We have contacted you via email to sort everything out!

Posted 1 year ago

“Item didn't arrive”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already contacted you via email to sort everything out!

Posted 1 year ago

“Not arrived”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“Still haven’t received my order yet!”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“I am not happy I have only half of my delivery I still wait for my two chocolate”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received all items from your order. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“I like the variety of items but when I purchased my items it was delayed almost 2 weeks and I didn't receive any update about the problem of delay for 1 and a half week later. Still when the delivery arrived I was happy with what I got. The 2 star is only cos of delivery delay.”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 1 year ago

“Received one present still waiting for the other 2 weeks later”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that one item is missing from your order. We have contacted you via email to sort everything out!

Posted 1 year ago

“Hi, the product was good and ordering easy but I paid extra for next day delivery, which took 3 days, and the parcel was addressed to me, not to my gift recipients, which caused confusion. I did put their details for delivery so I was disappointed this happened.”

Posted 1 year ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 1 year ago

“How can i submit a review of my decanter when I'm still waiting for it, it's now 5 days late”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We can see that your order was delivered in time before Christmas. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 1 year ago

“the package came wrecked and will look awful as a gift. not pleased”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“Will change review if I hear back from company! Spent alot of money on item and never got a tracking number or anything! I emailed about my tracking as it's meant to be here tomorrow or next few days but nothing! Will wait an extra day but then I will be contacting PayPal for a refund as it's a Christmas present 😞”

Posted 1 year ago

Hello! Thank you for leaving a review. We are sorry to hear about your negative experience. We can see that your order was delivered to you on 10-12-2022, we are so sorry for the delay. We have just contacted you via email to sort everything out together.

Posted 1 year ago

“Difficult to write a review when my items haven't arrived (now two days after the quoted date)”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 13th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 1 year ago

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Prezzybox is rated 4.5 based on 58,257 reviews