Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Anonymous

Prezzybox 5 star review on 6th October 2023

Sean Stewart

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accepted the order, took payment, then messaged to say they can’t deliver to NI because of Brexit. NI is in UK so I’m not sure why. Shame. Perfectly pleasant replies to messages and refund now received but still. Disappointing.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We're sorry we weren't able to fulfil your order on this occasion, this is something we're working hard to resolve and we apologise for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 2 years ago

“Cant delivery to Northern Ireland but lets you proceed with order and place it, I feel like not being able to delivery to Northern Ireland should be made more obvious”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already issued for you a full refund and we will make sure it wouldn't happen again

Posted 1 year ago

“Not received my items yet but I did email customer services and never received a reply.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Great product and even better service”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 2 years ago

“You used Hermes to deliver a product that I have paid for and yet not received - even though Hermes said it was delivered to a photo that was not my property. It is appalling that nobody has acted promptly on this.”

Helpful Report

Posted 2 years ago

“Having shopped as a logged in user i.e. my location was known, I placed my order and paid for it to have it cancelled immediately due to Brexit restrictions. Devastated. If it wasn't possible to ship to NI there should be notification to say so. I appreciated the offer of a £5 voucher but will I be able to use it 🤔.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to be cancelled. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 2 years ago

“This is a bit premature since I have had no notification of dispatch, and certainly no delivery yet! I am not ready to review the system or service yet”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 2 years ago

“Ve Used small treats, firing was unreliable.disappointed”

Helpful Report

Posted 2 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 2 years ago

“They should be nut free. That’s what I was expecting. Obviously they are not.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Sorry but your couriers hermes has really let you down. Left my parcel out in the rain it got wet it was also left in between our wheelie bins in a public alley way. Great job hermes.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent purchase with Prezzybox and your Review of the service. We're very sorry to hear that on this occasion there was a problem with your order. If you need this item replaced, please email csteam@prezzybox.com and they will happily help. Apologies once again for any inconvenience caused and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Tracking said delivered 21.30 on11nov.IT WAS NOT. It was delivered on12 Nov at 13.20. Tracking in this case was useless. Happy with items. In my opinion there are better delivery firms about. Have a good xmas”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review your order. I am so sorry that your order was delayed slightly. I see you have now obtained your order. If you need any further help please let us know. So sorry once again. Prezzybox.

Posted 2 years ago

“Well I still haven’t received anything even though I’ve been told it’s been dispatched. Plus I’ve been told there’s no tracking information to be able to track it?!”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We've contacted you directly with some tracking information for your order. We can see your estimated dates of delivery are Thursday November 11, 2021 - Monday November 15, 2021, your order is on track to arrive tomorrow. Hope this helps!

Posted 2 years ago

“The items I received were damaged”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

“Would have liked something physical to give, rather than an e mailed voucher.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 2 years ago

“How disappointed on the small package it does state, Sweet Boquet. Although the sweets are very traditional and to ur liking.”

Helpful Report

Posted 2 years ago

HI, Thank you for your review. We are sorry that the size of this item was smaller than you expected. However we are glad all the sweets were to your liking. Thank you again for taking the time to review your item. Prezzybox.

Posted 2 years ago

“Poor service. Unable to include gift message and date being sent not acceptable.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. An option to add a gift message can be found in the cart, unfortunately on this occasion as your order was already packed we were unable to add a gift message for you. We can see your order was dispatched the day after the order was placed to arrive within the estimated delivery dates given on your order confirmation. If you'd like to talk to us about this some more, please get in touch.

Posted 2 years ago

“SO FAR POOR ! NO RESPONSE TO MY ORDER WHEN PLACED. HEARD NOTHING RELATING TO WHEN I MIGHT EXPECT MY ORDER TO ARRIVE OR THE DELIVERY DATE. FRANKLY, I DOUBT I SHALL BE USING THE COMPANY AGAIN - IT WILL DEPEND ENTIRELY ON THE QUALITY OF THE GOODS ORDERED. Pauline Griffiths”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way and due for arrival on or before the 14th October. We hope this helps!

Posted 2 years ago

“Products are good but delivery time is poor”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We're very sorry to hear that you had an issue with your delivery times, we appreciate all of your feedback and will ensure it is passed onto the relevant teams. We hope to see you again soon. Thanks, Prezzybox.

Posted 2 years ago

“Ordered 1 week ago,Saturday 25th September, still have not received my order which did say it would be delivered between 30th September and 2nd October. Have not received any information regarding a delay.”

Helpful Report

Posted 2 years ago

“Bought a tour for Chilford Hall vineyard including lunch for a birthday present next week but to say the least disappointed to discover the tours had already finished for the season and next ones will be Easter 2022! Worse, Chilford had told you the tours had ended for the season so why are you still selling them??”

Helpful Report

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,257 reviews