Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Prezzybox Reviews

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

Company Reviews

Product Reviews

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 6th October 2023

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was prompt. Please be aware the set of three cutlery is completely different from the set of four. I thought it would be the same with one less piece. Not the case! The three set is totally different. The description does not apply to both sets so please be careful when ordering.”

Posted 1 year ago

Hello Thank you for your review. There are pictures of the set of three cutlery as well for you to see before purchasing but any problems, please contact us directly to discuss further. Many Thanks. Prezzybox.

Posted 1 year ago

“Really disappointed that my purchase could not be completed because I live in Northern Ireland. I understand this is beyond your control be would query why other sellers can process the order. I feel this should have been made clearer on website. Thanks.”

Posted 1 year ago

Hello Lynda Thank you for leaving a review and we under your frustration. Apologies for the inconvenience caused. Many Thanks. Prezzybox.

Posted 1 year ago

“No problem with Prezzybox. Post Office delivery is a shambles. No delivery attempt ticket. No ability to pick parcel up from nearest PO depot. Next delivery slot available 4 days after the first try.”

Posted 1 year ago

Hello, Thank you for taking the time to leave feedback and sorry to hear you've had issues with your Royal Mail service. We can see that you have your order now though and we hope all is well. Many Thanks. Prezzybox.

Posted 1 year ago

“I ordered the gin gift set and the llamas sadly when I opened the box I noticed the gin bottles had leaked as the lids were not on the bottles correctly but other than that delivery time was great”

Posted 1 year ago

Hello Thank you for taking the time to leave a review and sorry to hear this. We have issued a replacement now for you though. Many Thanks. Prezzybox.

Posted 1 year ago

“Given that you are called 'Prezzy box' I was a bit suprised that there was no option to send items such as a birthday card and birthday present together, as one delivery, as a PRESENT. I also couldn't see any option to tick a box to say that the item was a gift and to therefore hide any monetary value. I just hope both items have arrived at my chosen delivery address by the recipient's birthday.”

Posted 1 year ago

Hello Thank you for taking the time to leave feedback. Unfortunately, we use a lot of external partners for various gifts so the items couldn't arrive together. We are sorry for any inconvenience caused. Many Thanks. Prezzybox.

Posted 1 year ago

“Very disappointing that you send a present but there is no option to say from whom the gift is from!”

Posted 1 year ago

Hello Christella Thank you for taking the time to leave a review. We are very sorry. We can see that you also emailed in but unfortunately, this particular supplier are unable to add a gift message to their items. Apologies again. Prezzybox.

Posted 1 year ago

“I placed an order and wanted my order to be delivered quickly as it was a gift for a friend who was going away after 2 days. So I paid extra for the next day delivery. I was so disappointed to receive my parcel the 3rd day after placing the order instead of the next day. If you want to keep your customers happy, then maybe you need to change your delivery system as I feel that I was ripped off for an appaling delivery.”

Posted 1 year ago

Hello Rita Thank you for your feedback. We can see that you have contacted us regarding your order and we can see that it was delayed slightly with Royal Mail but was delivered 1 day late and we refunded the extra money you paid for your delivery charge. Many Thanks. Prezzybox.

Posted 1 year ago

“Great gift, slow delivery. Paid for Saturday delivery and it turned up on Monday evening”

Posted 2 years ago

Hello Thank you for your review After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. We can see that your order has been delivered this morning. We have refunded your delivery charge for you. Please accept our sincerest apologies for any inconvenience caused. Kind Regards

Posted 2 years ago

“My Mother’s Day gift arrived in pieces , I had to glue it all back together , not great .”

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order has arrived not as expected Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Ordered plenty of time before Mother’s Day which is tomorrow (Sunday) but items haven’t arrived yet, you don’t deliver on Sunday which means my mum won’t get her gift on Mother’s Day! Disappointed!”

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com.

Posted 2 years ago

“Items were terrible quality and taste. Need more genuine people to review items.”

Posted 2 years ago

Hello, Thank you for your recent review. We're sorry you weren't happy with your item on this occasion. We do appreciate all your feedback and we hope to see you again soon. Thanks, Prezzybox

Posted 2 years ago

“Was quite disappointed with my order. I ordered two games which came together; both had damaged packaging... one of them the bottom of the box was completely open and it was all torn and scuffed up. Wouldn't normally mind that much if ordering for myself but as it was a gift it looks really bad. Not sure if it was cheap quality packaging or rough handling in the delivery process, but for an extra 3.99 delivery, I expected the items to be posted and packaged with a bit more care. Probably won't use this company again as isn't worth the risk of getting damaged items when you want to give them away as a gift.”

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Promise next day delivery and it arrived 5 days later. Covid given as the excuse, which granted, was probably a valid one, but if you cannot guarantee next day delivery do not advertise as such.”

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 2 years ago

“Felt rushed through the ordering process... no function to select delivery date, or write a message, got confused as billing address was showing the recipitents.. Gift sent immediately so no alteration or update could be made. Awaiting to hear if gift was of satisfactory quality or indeed if it has arrived.”

Posted 2 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and will ensure it is passed on to the relevant teams. Only some of our items are available for specified day delivery, for all other items the delivery estimate will be shown in the cart. You can also add a message to orders by scrolling to the bottom of the first page of the cart and clicking the 'add a message' button. If you ever need help with any changes to your order, please do contact us via email, phone or live chat and we'll do our best to help you. Thanks, Prezzybox

Posted 2 years ago

“My parcel had been opened by the time I received it. The item was intact but unfortunately both the parcel that it was delivered in and the box from Prezzybox.com were opened and damaged.”

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Service from prezzybox was perfect, but they deliver via hermes and they've lost my parcel”

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

“Still not arrived yet and said it would arrive before Christmas”

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Can not purchase non-personalised items for delivery to Northern Ireland anymore due to Brexit. Very disappointing!”

Posted 2 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and has had to be cancelled. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 2 years ago

“I would like to be able to provide a review , unfortunately I have still not received the goods ordered 4 days ago , despite paying for Express delivery. The parcel Is with Hermes and has been for 3 days. Disappointed as was meant to be a Xmas present.”

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

“Delivery good. Wrapping good. Product rubbish - website wasn’t specific. Label was stuck on disgracefully. Air bubbles everywhere Would NOT recommend this product or this company”

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

«
1
2
3
4
5
»

Prezzybox is rated 4.5 based on 58,257 reviews