Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Arrived late, even though I paid for specified delivery date. Packaging was very poor and one item's packaging from six, was damaged.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Unfortunately your estimated delivery time did not meet expectations, I ordered with a slot between Friday 17th and Monday 20th of December for our staff party secret Santa gift but I’ve been left making a mad dash to find another gift as it didn’t arrive by that time.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review We're very sorry to hear that your order hasn't arrived for you yet. We've checked the tracking and unfortunately, due to the current situation, couriers are experiencing delays. The couriers are working hard and doing their best to deliver on time and we really appreciate your patience and understanding. Once again, apologies for any inconvenience caused.

Posted 2 years ago

“Product seems fine. I paid for next day delivery as it was a birthday present and the present and it arrived three days later than ordered. Which would have been the same time as the free delivery”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 2 years ago

“The website was great, the options were easily accessible and perfect for my needs. I was very happy there was the option for Saturday courier delivery and I was happy to pay the extra for this It was only on the confirmation email that it mentioned a possible delay, and normally I wouldn't mind, but it is now Monday and I haven't even had a dispatch notice. It's Christmas Eve on Friday, and I have no idea when all the presents will arrive. And I'm wondering why I paid the extra for delivery. I'd quite like my order to arrive. Then I can fill out the other questions. When will it arrive?”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

“Still waiting, not good so far!”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We can see your order has now been delivered within your estimated delivery dates of Saturday December 18, 2021 - Wednesday December 22, 2021. We hope this is now sorted for you however if you have any questions, please do get in touch. Many thanks

Posted 2 years ago

“After receiving my poster rolled up in a tube I took it out and it had 4 creases which looked like it had been folded. I emailed them 3 times to which you receive a automated response and now unable to contact them at all. Very poor service especially when the poster cost over £20.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We can see that the team has responded to you via email. We recommend checking your junk folder as sometimes they can go there. Alternatively please contact us at csteam@prezzybox.com and we can help you further. Many thanks

Posted 2 years ago

“Present was far smaller than advertised, not worth the money at all.”

Helpful Report

Posted 2 years ago

“the items were perfectly acceptable but, sadly, the choice of Herpes as courier ruined the whole experience. Herpes didnt bother knocking or ringing, the box was simply left outside - in torrential rain. I shan’t use your company again, unless you review your choice of courier. Herpes are the pits.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will take it into consideration and we will make sure it wouldn't happen again with any of the couriers

Posted 1 year ago

“Delivery was quite fast but I ordered the gluten-free hot chocolate shot gift set and I received the original with gluten and the box was squashed.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Shopping experience was good. However I paid for next day delivery and four days later I’ve still not received the order. Really disappointed as these were Christmas presents for visitors that are currently here. Don’t think I would use again, as presents are normally used in a certain time frame.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are delivered on time, Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 2 years ago

“Box arrived squashed, no padding or packing to protect items inside which were also squashed.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 2 years ago

“You need to change courier. Here's are poor. I've got 3 ordered that Hermes have and they all sit on processing for days and days.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 2 years ago

“My present is yet still to be delivered. It was supposed to be a next day devliery! I had to buy another gift for the birthday”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We can see your order was placed on a standard delivery and was delivered today (10/12/21) within your estimated delivery dates outlined on your order confirmation. Many thanks

Posted 2 years ago

“I'm extremely disappointed and would not recommend this website if you're planning to order a last minute gift. I paid for Next Day Delivery and it was shown on website that's gonna be delivered on the date that I wanted. 3 days later the parcel is still stuck somewhere and of course the gift didn't make it in time. Customer service isn't much help either, telling me to wait until end of the week and then contact them again. If you cannot provide some services then don't offer them! Will definitely not reorder from here again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 2 years ago

“Still waiting for delivery. Nearly 2 weeks now”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Product was delivered soaking wet. As a gift company using a useless delivery company like Hermes means I won't use Prezzybox.com again.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Hi I received a ballble and wasn’t happy with it it had only half of my grandaughters face on it very disappointing”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I am so sorry that you are not happy with your item. I can see you have 2 orders with us. Can you please drop us an email on csteam@prezzybox.com. Please let us know your order number and an image of your item and we will look into this for you.

Posted 2 years ago

“The product was completely open on delivery as if it was tampered with”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Still waiting for my delivery”

Helpful Report

Posted 2 years ago

“Sorry, slippers are much heavier than expected and the sole is too long.”

Helpful Report

Posted 2 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews