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Prezzybox Reviews

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

Company Reviews

Product Reviews

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 6th October 2023

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNRELIABLE! Item I purchase was a present for my partner. Placed an order Thu, got an email on Friday that’s been shipped. A week later, I still havent got my order, contacted their customer service, was told they will contact supplier, and another email after that the item is out of stock!!! So why no one reached out to me in the first place about it? And why did they send me an email it’s been shipped? Liars! Now my partner’s bday has long passed, and got no present!”

Posted 6 months ago

“4 items ordered on express delivery 02/10/2023 - only 2 items out of the 4 have currently arrived 15/10/2023 - no correspondence received as to what is happening”

Posted 6 months ago

“Was ordered to an Irish address, "dispatched" and then four days later, two days before I needed it, I get an email saying its cancelled as they don't deliver to Ireland. Was not impressed.”

Posted 7 months ago

Hi Millie, Thank you for leaving a review! We're sorry to hear you are disappointed, however, we don't deliver our products to Ireland so your order could not be fulfilled. We can see that our customer service team informed you as soon as they were made aware of this issue and provided a full refund. We are extremely sorry for any inconvenience caused. Prezzybox Team

Posted 7 months ago

“Im only leaving a review because I had an email to ask . What I ordered hasn't come yet and it should of been here 2 days ago I'm pretty sure I paid more for quicker delivery . Will update this once uts arrived”

Posted 7 months ago

Hi Leon, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 7 months ago

“The 24 pink roses were of poor quality and none of the flowers bloomed and these were bought as a birthday gift for my wife. I am extremely disappointed and will not purchase flowers through your company again and for the cost of £48 these were exceptionally poor value”

Posted 7 months ago

Hello Matt, Thank you for leaving a review! We're terribly sorry to know you're unsatisfied with our services. Your experience and satisfaction are a top priority for us, and we’d like to take this opportunity to correct the situation. We've contacted you via email to sort the issue out. Looking forward to hearing from you! Prezzybox Team

Posted 7 months ago

“bad”

Posted 8 months ago

Hi Realtin, Thank you for leaving a review! We're sorry to hear you're disappointed, however, we don't deliver our products to Ireland so your order could not be fulfilled. We can see that our customer service team informed you of this issue immediately and provided a full refund. We're terribly sorry for any inconvenience caused. Prezzybox Team

Posted 8 months ago

“Sadly the roses I ordered for my mother's funeral were so bad they were unusable and we had to get replacements from M&S on the morning of a truly stressful day. They had responded to my complaint on delivery with a 'they will get better' and an offer of a £5 refund. As you can imagine I was grieving and just wrote the whole experience off. Do not trust these people with anything important to you because they will let you down.”

Posted 8 months ago

Hey Karen, Thank you for your review. We sincerely apologize for the disappointment you've experienced with your recent order. Your feedback is valuable to us, and we regret any inconvenience the situation may have caused. In light of the issue you've raised, we want to let you know that we have taken immediate action. We have processed a full refund for your order to ensure that you are not financially impacted by this. Your satisfaction is our priority, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you have a positive experience with us in the future. Prezzybox Team

Posted 8 months ago

“Delivery turned up a day late cost me more in the long run and for a 1st Anniversary she was not happy”

Posted 8 months ago

Dear Steven, Thank you for your honest feedback! That's definitely not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconveniences caused. Prezzybox Team

Posted 8 months ago

“This is the first time I’ve used Prezzybox, I was very disappointed, my gift arrived 3 days late, not good when it was needed for a birthday.”

Posted 9 months ago

Dear Gary, Thank you for your honest feedback! That's definitely not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconvenience caused. Prezzybox Team

Posted 9 months ago

“Very poor customer service”

Posted 9 months ago

Hello Loura, Thank you for your review. We're so sorry for the experience you have faced! Unfortunately, your delivery address was automatically changed on our website due to a technical issue. We sincerely desired to assist, but your order was shipped, so we were unable to cancel it at that stage. Please accept our sincere apology for any inconvenience caused. Prezzybox Team

Posted 9 months ago

“I am afraid I did not receive this gift for my wife. Please investigate with deliverers. Many thanks.”

Posted 1 year ago

Hello Steven, Thank you for your feedback. We're sorry to hear you have experienced difficulties. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 1 year ago

“I am very disappointed in my experience with Prezzybox. I ordered a gift for my mum, which never arrived and when I contacted them, they simply said, sorry the item is out of stock and we will refund your money. This is such poor customer service and it still left me without a gift for my mum. I live in New Zealand and have used your company previously, so am so very upset by the whole experience”

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you with the discount code for the future purchase. Apologies again. Best wishes, PrezzyBox Team

Posted 1 year ago

“I ordered a gift on the 8th December, and was informed on the 21st that it would not arrive. This was not sufficient time to order an alternative.”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Could you please clarify if you received your personalised item?

Posted 1 year ago

“Ordered on 15th Dec, paid extra and delivery should have been Tuesday 20th or Wednesday 21st. Ordered 4 items for Chrismas presents. It's now the 29th Dec still no sign and the tracker says its not even reached the courier and is still with the sender. Won't see the people again who's presents they were till spring so what an absolute waste of money. DO NOT ORDER FROM HERE !!!!”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you have not received your recent order. We have contacted you via email with the resolution of this issue.

Posted 1 year ago

“Didn't come when promised Says it was delivered and left on front porch which as I don't have one means it was left outside in the rain. I'll find out when I get home tonight or tomorrow (if it's still there!)”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with the service provided. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“Never arrived”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email earlier that your order was cancelled as you asked us to do it.

Posted 1 year ago

“Paid extra for delivery 19th -20th December for Xmas gifts. Still not arrived on 28th. Ordered on the 15th December”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 1 year ago

“Ordered on 15th December was not dispatched till 22nd December paid for express delivery did not arrive before Christmas received parcel on 28th December 13 days later will not order from here again, I will not recommend to anyone very disappointed.”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you received your order not in time. We have contacted you via email to sort everything out!

Posted 1 year ago

“Still haven’t received my order which was due to be delivered between 17th and 24th December - it’s now the 28th…….. Order wasn’t dispatched until a week after it was ordered - it had no chance of being here for Christmas. The dispatch notification telling me it was dispatched also stated it would be delivered 17th- 24th Dec even though it was being dispatched on 20th Dec………very disappointed with the service…… won’t be using again.”

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“Order of 3 items made 14-12-22. To date, 28-12-22, items still have not been received. They were meant as a Christmas present for my wife from our 3 grand children. Most disappointing!!!!”

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issue for you a full refund.

Posted 1 year ago

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Prezzybox is rated 4.5 based on 58,257 reviews