Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,278 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service”

Helpful Report

Posted 1 year ago

Hello Loura, Thank you for your review. We're so sorry for the experience you have faced! Unfortunately, your delivery address was automatically changed on our website due to a technical issue. We sincerely desired to assist, but your order was shipped, so we were unable to cancel it at that stage. Please accept our sincere apology for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“I am afraid I did not receive this gift for my wife. Please investigate with deliverers. Many thanks.”

Helpful Report

Posted 2 years ago

Hello Steven, Thank you for your feedback. We're sorry to hear you have experienced difficulties. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“I am very disappointed in my experience with Prezzybox. I ordered a gift for my mum, which never arrived and when I contacted them, they simply said, sorry the item is out of stock and we will refund your money. This is such poor customer service and it still left me without a gift for my mum. I live in New Zealand and have used your company previously, so am so very upset by the whole experience”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you with the discount code for the future purchase. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“I ordered a gift on the 8th December, and was informed on the 21st that it would not arrive. This was not sufficient time to order an alternative.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Could you please clarify if you received your personalised item?

Posted 2 years ago

“Ordered on 15th Dec, paid extra and delivery should have been Tuesday 20th or Wednesday 21st. Ordered 4 items for Chrismas presents. It's now the 29th Dec still no sign and the tracker says its not even reached the courier and is still with the sender. Won't see the people again who's presents they were till spring so what an absolute waste of money. DO NOT ORDER FROM HERE !!!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you have not received your recent order. We have contacted you via email with the resolution of this issue.

Posted 2 years ago

“Didn't come when promised Says it was delivered and left on front porch which as I don't have one means it was left outside in the rain. I'll find out when I get home tonight or tomorrow (if it's still there!)”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with the service provided. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Never arrived”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email earlier that your order was cancelled as you asked us to do it.

Posted 2 years ago

“Paid extra for delivery 19th -20th December for Xmas gifts. Still not arrived on 28th. Ordered on the 15th December”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Ordered on 15th December was not dispatched till 22nd December paid for express delivery did not arrive before Christmas received parcel on 28th December 13 days later will not order from here again, I will not recommend to anyone very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you received your order not in time. We have contacted you via email to sort everything out!

Posted 2 years ago

“Still haven’t received my order which was due to be delivered between 17th and 24th December - it’s now the 28th…….. Order wasn’t dispatched until a week after it was ordered - it had no chance of being here for Christmas. The dispatch notification telling me it was dispatched also stated it would be delivered 17th- 24th Dec even though it was being dispatched on 20th Dec………very disappointed with the service…… won’t be using again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Order of 3 items made 14-12-22. To date, 28-12-22, items still have not been received. They were meant as a Christmas present for my wife from our 3 grand children. Most disappointing!!!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issue for you a full refund.

Posted 2 years ago

“Should have been a Christmas present but not yet received! Have tried to contact Prezzybox but cannot get emails to go through”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have processed for you a full refund for this

Posted 2 years ago

“Absolutely terrible company to deal with. Placed order and paid for next day delivery. After a week and no update contacted customer service in every way possible with no response. I’ll never use this company again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 2 years ago

“Still waiting on my order....Hahahaha. Ordered on the 13th and tomorrow will be the 28th. Can't blame you completely though as Royal Mail are a mess just now. If that's who you use?”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you earlier via email with the resolution of this issue

Posted 2 years ago

“If i could put 0 stars I would. Absolutely appalling services, customer service is unresponsive. parcel never got delivered despite paying for faster delivery, this was due to 'technical issues' but i wasn't aware of this. took ages to get through to customer service for a refund. absolutely disgusting, worst company ever. I have never been so frustrated or disgusted by a company before. You should all be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure this would happen again in future

Posted 2 years ago

“I ordered on the 9th December and still not recieved my order!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Terrible company. Product with personalised printing on it had half the face missing. Very slow to reply to emails and when they did they said they were sorry my item got lost in the post! It wasn’t lost, I received it but it was rubbish. Useless company. Read trustpilot reviews before using Prezzybox”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“I was told I would get next day delivery but my delivery was 2 days late so very disappointed!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Still waiting for the card to be delivered Had to print off an email for the gift Far from ideal”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Ordered with Prezzybox.com and paid extra for postage, nothing turned up for over a week. Wrote to them and waited 2 more days for a reply, said was a problem in the warehouse. Dispatched the items ordered and 12 hours later said 2 items were discontinued and not in my delivery. Asked for at least postage to be reimbursed and still no response in nearly a week. Very disappointing!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you earlier via email to sort everything out!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,278 reviews