Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Anonymous

Prezzybox 5 star review on 6th October 2023

Sean Stewart

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should have been a Christmas present but not yet received! Have tried to contact Prezzybox but cannot get emails to go through”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have processed for you a full refund for this

Posted 1 year ago

“Absolutely terrible company to deal with. Placed order and paid for next day delivery. After a week and no update contacted customer service in every way possible with no response. I’ll never use this company again.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 1 year ago

“Still waiting on my order....Hahahaha. Ordered on the 13th and tomorrow will be the 28th. Can't blame you completely though as Royal Mail are a mess just now. If that's who you use?”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you earlier via email with the resolution of this issue

Posted 1 year ago

“If i could put 0 stars I would. Absolutely appalling services, customer service is unresponsive. parcel never got delivered despite paying for faster delivery, this was due to 'technical issues' but i wasn't aware of this. took ages to get through to customer service for a refund. absolutely disgusting, worst company ever. I have never been so frustrated or disgusted by a company before. You should all be ashamed of yourselves.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure this would happen again in future

Posted 1 year ago

“I ordered on the 9th December and still not recieved my order!”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“Terrible company. Product with personalised printing on it had half the face missing. Very slow to reply to emails and when they did they said they were sorry my item got lost in the post! It wasn’t lost, I received it but it was rubbish. Useless company. Read trustpilot reviews before using Prezzybox”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“I was told I would get next day delivery but my delivery was 2 days late so very disappointed!”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“Still waiting for the card to be delivered Had to print off an email for the gift Far from ideal”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“Ordered with Prezzybox.com and paid extra for postage, nothing turned up for over a week. Wrote to them and waited 2 more days for a reply, said was a problem in the warehouse. Dispatched the items ordered and 12 hours later said 2 items were discontinued and not in my delivery. Asked for at least postage to be reimbursed and still no response in nearly a week. Very disappointing!”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you earlier via email to sort everything out!

Posted 1 year ago

“I ordered presents two working weeks before Christmas. The order wasn't dispatched by Prezzybox until 7 days later. It still hasn't arrived after two weeks so has missed Christmas and is of no use to me.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email with the resolution of this issue.

Posted 1 year ago

“Paid for express delivery and didnt receive. They ignored requests for information and a request to change delivery address meaning my dad didnt get a Christmas present! Still no response to request for refund”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 1 year ago

“Won't sbop here again. Paid Iver £7 for next day delivery and fit it the day after next day. Too late. I paid the extra as I needed next day.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. We have issue for you a delivery refund.

Posted 1 year ago

“I ordered early December with guaranteed delivery for Christmas and it’s still not here. I appreciate Royal Mail have been on strike but this was planned so as a company you should have used an alternative courier.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you via email to sort everything out!

Posted 1 year ago

“Appalling. No updates and still waiting for a guaranteed pre- Christmas delivery.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“My product arrived broken and I was unable to submit a request for a refund or replacement. My email was also ignored.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you received your order in such condition. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“I ordered something which didn't arrive”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 1 year ago

“If you are thinking of ordering from Prezzybox, i really wouldn't. Disasterous order - paid for express delivery to ensure received it in time to give as a gift. Delivered as promised, but wrong item sent. Was just going to use what they sent, but saw that the food gift was 5 months after the Best Before date (5 months!!!!!), so couldn't gift that. Tried to call Prezzybox and just got a pre-recorded message saying they were busy, then it cut the connection. Tried the online form, and received an email saying item had been sent out. Tracking number just linked to the initial delivery, and 11 days later nothing has turned up and no courier notification, so seems like nothing was really sent. Sent another online form (call center still just disconnected any calls), but got nothing back. Just received an automated email saying sorry it had taken so long, but they hope the issue had been sorted (nope, it hadn't!). Replied to the email, but no response yet. Item ordered 9th Dec, still not sorted 24th Dec, with no communication other than inaccurate automated emails.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 1 year ago

“Disgusted with the service as did not receive the item I ordered Not offered a replacement or a refund”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 1 year ago

“Half of stuff never even came in time way better off ordering from amazon”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 1 year ago

“Not received, it’s been almost 3 weeks now”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you have not received your order. We have contacted you via email to sort everything out!

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,257 reviews