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Price & Buckland Reviews

3.0 Rating 73 Reviews

51 %

of reviewers recommend Price & Buckland

Company Reviews

3.0

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Price & Buckland:

As leading school uniform suppliers based in Nottingham, we have a rich tradition and a wealth of experience in bringing exceptional range and service to meet our customers’ needs.

In addition to supplying bespoke school uniform to over 2,000 primary and secondary schools, we have supplied uniform solutions to the likes of Virgin and British Airways, as well as retailers such as Boots and British Home Stores.

Our overriding principle is a simple one. We want to provide high quality, affordable uniforms, in a socially responsible way, whilst supporting you through exceptional customer service.

Visit Website

Phone:

0115 964 0827

Email:

sales@price-buckland.co.uk

Location:

Benneworth Close, Hucknall
Nottingham
NG15 6EL

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Again, there is no option for zero stars! Ordered mid July to ensure delivery before the school reopens in September. Had an email to say it's been delayed to week commencing 24 August and now had an email to say that the delivery is going to be after the school has reopened in September! Disgusting considering all schools have been shut 5 months and they've had plenty of time to fulfil outstanding orders! I think the schools need to look at alternative suppliers! Price and Buckland think they have the market stitched up - the schools need to know how shoddy their service is and hopefully the schools will look at alternative suppliers!”

Posted 3 years ago

“If it isn't bad enough that the school insists this firm has a monopoly on their uniform supply we also have to suffer their high prices, non exchange policy and dubious sizing. They do make it clear that they do not offer an exchange service (have you come across any other e-commerce site that doesn't exchange?) but when asked why advise that this has been 'decided by the Directors'. Which isn't really an answer. No idea when my refund will arrive, have had to cough up for a smaller size uniform (note it would appear that age 5-6 fits a large 7 year old, who would have though it?) so currently out of pocket by over 90 pounds with no uniform to show for it. Re discounted PE kit bundle - it's not actually discounted if you need a different size. I have to buy a smaller size T shirt at £5 but won't receive £5 back for the too large one that's been returned.”

Posted 4 years ago

Hi Barnaby, We are sorry to hear that you are not happy with your recent shopping experience. We do not offer exchanges but are more than happy to accept returned items. With regards to the bundle issue, we will take this on board and look to improve how this works. Kind Regards, P&B

Posted 4 years ago

“First time ordering from here and the service has been great including returns and refunds. I however wish there was a physical store one could go into to avoid refunds here and there. That said, the uniforms look great except the P.E top which looks cheaply.made. Would have to wait to see how the jumpers and cardigans fare after a few washes but in all, good service throughout.”

Posted 2 years ago

Hi, We are delighted to hear that your first time ordering with us was a success. We understand your point about not having a physical store, however we have streamlined our returns process to make it even easier to return an item using our online system. It's disappointing to hear about the quality of the P.E top- we will take on board your comments and look into this. Thank you for taking the time to leave us feedback, it's much appreciated. Kind Regards, P&B

Posted 2 years ago

“if there is option for ZERO its the best rate I could give this company. I have been waiting for my order more than a month . I just don't understand why they charge for delivery if they cant deliver on time.”

Posted 3 years ago

“It took 3 weeks for my order to be delivered, only to be told at this late stage that a mandatory item was out of stock in EVERY size. They also have no length variations for required trousers - shortest is 30 inches! Same situation with the skirts. PE sweatshirts are tiny, will not come close to fitting. Now new items won't arrive in time, and P &B have no interest. Appalling.”

Posted 3 years ago

“I was a subject you your online payment security breach over the new year my details were used and fraud happens on my accounts !!! The day you notified me you had a security breach 10 days!!!! Earlier. I have emailed you to discuss this matter ( which I have not had a response from you ringing your contact number is useless as no one answers ) this has caused me stress and upset that £1000 was fraudulently taken I have had all my cards cancelled and I want to have an alternative to using your website to purchase my child’s uniform which you are the only firm to produce for their school as I will no longer use your website as I don’t not trust it!!!!!”

Posted 4 years ago

Hi, We are very sorry to hear that your details were subject to fraudulent activity. We did inform any individuals that may have had their details compromised as soon as we were aware of the issue. We have removed any threat to the website and installed various tools to ensure this doesn't happen again. If you would like to discuss this further then please email webenquiry@price-buckland or call 0115 9640827. We sincerely appologise for any inconvenience or worry caused. Kind Regards, Price & Buckland

Posted 4 years ago

“I would say this is a bad batch this year. Myself and others who purchased jumpers,where extremely upset by quality after a few washes! Items bobbling after 5 week? Shocked won’t be purchasing again unfortunately.”

Posted 4 years ago

Hi K, We are sorry to hear that you aren't happy with the quality of the jumper. We would really like to look into this further. We would be most grateful if you could get in touch with our customer service department on 0115 9640 827 or by emailing webenquiry@price-buckland.co.uk so that we can assist you with your issue. Kind Regards, P&B

Posted 4 years ago

“I placed an order with Price and Buckland on the 10th of August 2019. By the 28th i had still not received my Order. Upon calling i was told that the order had been cancelled and they didn't know why and to reorder. I did this and my order is still down as processing and when contacting 'customer service' I was told that they couldn't tell me when to expect it and I would judt have to wait. I asked to cancel my order and was told no i can't do this as they couldn't contact the warehouse so i would have to wait and then return it too them. There was no apology or any ounce of enthusiasm in order to rectify this. The company itself lack in organisation and I refuse to order any uniform for my children from here.”

Posted 4 years ago

Hi Jamie-Leigh, We are really sorry to hear that there was an issue with your order. We have escalated this and it is currently with our customer service department who are trying to resolve this as soon as possible. Our sincere apologies for any inconvenience caused. Kind Regards, P&B

Posted 4 years ago

“I ordered for two navy skirt for Ellen Wilkinson school, instead I received a black skirt and a peacock colour shade of blue. First order as she starts secondary school next Tuesday. So disappointed”

Posted 4 years ago

Hi, We are sorry to hear that you received the wrong colour skirt. Please contact our customer service department on 0115 9640 827 or webenquiry@price-buckland.co.uk so that we can resolve this for you. Kind Regards, P&B

Posted 4 years ago

“having to wait over 3 weeks for a school uniform is ridiculous and the "can't tell you when you will get" it is disgusting. It is lucky that these company has school contacts in the real world they would be out of business within a week”

Posted 4 years ago

“I have ordered my daughters new school uniform beginning of july, the order is still being delivered in parts. And is going to be until end of september. If I did not chase this up they had no decency to ring me or email.”

Posted 4 years ago

“Not a very good company at all. Ordered on the 5th July. Full payment took and I didn’t receive my items until 15th August minus ties that I paid for. They were sent a week after. The quality for the price isn’t great and the cardigans smell fishy. Washed them twice and still can’t shift the nasty smell. This rate they will be faded before term starts . Not happy”

Posted 4 years ago

“Awful website. Way overpriced for quality.”

Posted 4 years ago

“Extremely impressed by the service received, my son lost his PE Shirt and needed another one urgently! I placed my order online and then spoke to Customer Service Department who very kindly marked the order as urgent and was despatched within a couple of days. Cant fault the products or the service. Highly Recommended.”

Posted 4 years ago

“Tried to add another item to my order a day after. My order still said processing so thought it would be ok as I’ve dealt with lots of other companies before and have found it no issue. Unfortunately I cannot say this about price and Buckland. Their excuse wasn’t tangible and I felt like it was just another way of taking a further expensive postage charge of £3.95. I hate these kind of companies and would usually just not deal with them ever again, but, as this is the only place to get my child’s uniform I am trapped. I will be informing the school that my child attends. If I didn’t have to use them again I wouldn’t.”

Posted 5 years ago

“Have been waiting a month for an order of 100 pounds. They keep assuring me it is being sent out and released each time I call them, but that never happens. Now having read other reviews about the quality and sizing of the clothes, I am petrified at the thought of having to return items and order all over again. I hope my kids' school stop using these suppliers and find someone who can actually provide a service paid for. Their reviews are akin to companies who sell substandard clothing from China. That says it all.”

Posted 5 years ago

“Ridiculous waiting times for orders and staff are very unhelpful on the phone.”

Posted 5 years ago

“Seriously annoyed with this company. Our school have left us no choice but to use this company as they won't release the badge to other shops. We ordered full uniform 17th August and was told it would arrive end of August. He started his first year at secondary school on 5th September. I was stressed out worrying if it doesn't fit it'll be too late to return etc. His blazer is too big, polo top for PE on the small side and his rugby top for PE never arrived. Now we've had an email (After I have had to chase it myself), saying it will be in their stock 8th October so won't be at ours for possibly another week. What a load of rubbish this company has been. A new year 7 not having full PE kit looks terrible. I hope to God the school wake up and release the badge to local shops so we can shop properly and not stress. I certainly do not want to use this company again in the future. EVER.”

Posted 5 years ago

“I placed an order for the first time on 21 August for my sons new school uniform. It is now 6 September and over the 10 working day maximum and I have not received this. This evening I received an email to say they had no idea when I would receive this. My son had to start school without his kit which is a bit sad for a new year 7. I rang customer services on Wednesday and after a 25 minute wait I had a defensive lady tell me this would be sent out today which has clearly not been the case. If I can avoid using this company in future I will do so as my experience has been very poor. I also note also they charge for delivery and returns despite the high cost of the total items. I am highly unimpressed and feel that with a new school year being an annual event you would expect a much higher level of preparation.”

Posted 5 years ago

“Taken far to long for a blazer,being told the blazer had arrived and was being dispatched twice when that wasn't the case. Wouldn't recommend to anyone. Material is very cheap looking not a good quality material as the old style from last year from our local shops”

Posted 5 years ago

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Price & Buckland is rated 3.0 based on 73 reviews