Printer Basics Reviews

Name: Printer Basics
Rating: 4.72

4.7 Rating 2,516 Reviews

95 %

of reviewers recommend Printer Basics

Company Reviews

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4.7

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Printer Basics 5 star review on 25th December 2018

Paul Wood

Printer Basics 5 star review on 3rd December 2016

Jimi Kent

Anonymous

Anonymous // 01/01/2019

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“Very good”

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Posted 6 years ago

“Very pleased with product. Price. And delivery will certainly use them again. Highly recommend.”

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Posted 6 years ago

“swift efficient service”

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Posted 6 years ago

“very quick delivery good price inks work fine thanks”

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Posted 6 years ago

“Well priced and arrived on time.”

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Posted 6 years ago

“No problems with the order I made, price of ink cartridges very competitively priced,VG service. Thanks.”

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Posted 6 years ago

“don't do reviews”

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Posted 6 years ago

“good value”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Product unsuitable but customer service excellent.”

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Posted 6 years ago

Dear Mr Harrison, Thank you for your review. I am sorry to hear that the product you have ordered is unsuitable. We offer 100% satisfaction guaranteed on all our products and want our customers to be happy with all aspects regarding their order. A member of our customer service team will contact you shortly to resolve your issue. Kindest regards, Hannah Printer Basics

Posted 6 years ago

“Prompt service”

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Posted 6 years ago

“Excellent immediate dispatch. Good prices. Recommended. Thanks”

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Posted 6 years ago

“We have been buying ink cartridges from this company from time to time, for several years. When we needed ink they always were on the top of our search list up to now. Last time we ordered as usual, but somehow the system had messed up the address. The address which was a combination of words which didn't make any sense, nevermind could rationally could be regarded as an address, was printed on the address label and the parcel was sent out with tracking. Our shop is in the market which is a public place, so unless someone signs for a parcel it can not be regarded as delivered. So, as the address wasn't correct we didn't received the packet. When we inquired with the Printerbasics customer service we were told that once the parcel has left the warehouse it was our responsibility to contact the Post office and there was nothing could be done to help us. WRONG! We sell to the public via online too and according to the regulations for distance selling, a seller is responsible for the shipment, or delivery until it can be proven that the shipment has been delivered and received by the person/company it was addressed to. This can only be done only by getting a signature on delivery, not via the tracking. Many couriers have an appalling habit of leaving parcels by a closed shop door in public places. So, we were asked to look for our parcel ourselves. Despite telling them they seemed to have no understanding of the distance selling regulations, they just kept closing down the chat link and referring us back to their previous note saying we had to check with the Post office, a rude customer service is of no value to anyone and should be aware of their responsibilities and indeed the distance selling regulations, if they hold that post. On the same day we logged in a PayPal dispute and got our money back. On behalf of all customers let us remind Printerbasics about their legal responsibilities to their customers. Staff training is obviously required and attention to detail, as in a mess is obviously not an address to send goods out to and certainly nothing like the address you have on file!”

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Posted 6 years ago

Dear Valentina I am sorry to read you did not receive your goods. The delivery address provided was not complete. Only included the postcode, City and a singular word. We will always do our very best to get orders to our customers as efficiently as possible. However, the responsibility to provide the correct delivery details lies with the customer. Unfortunately due to the order volumes it is not practical for us to check every orders delivery address, we would never be able to dispatch the orders in a timely manner. We will always ask you to check at the sorting office or with neighbours as we do find undelivered items are usually at one of these. I am sorry we have lost your custom over this but see your order has been fully refunded. Kind Regards Marianne

Posted 6 years ago

“Тhe team is from professionals, informed me of all the steps of my purchase, work fast, low prices and keep quality. Thank you very much.”

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Posted 6 years ago

“Pleased with service and price. Thank you. Ellis.”

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Posted 6 years ago

“Printer Basics provides a quick and efficient service.”

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Posted 6 years ago

“Good price and super fast service. Just what you need when your ink is low.”

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Posted 6 years ago

“the ink cartridge did not work but I was refunded my money a day after”

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Posted 6 years ago

“Good quality compatible cartridges at a competitive price”

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Posted 6 years ago

“THE BLACK CARTRIDGE HAS FAILED TO WORK - AT ALL”

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Posted 6 years ago

The customer has been in touch with us and they are having a replacement under the guarantee we offer.

Posted 6 years ago

Printer Basics is rated 4.7 based on 2,516 reviews