Printer Basics Reviews

Name: Printer Basics
Rating: 4.72

4.7 Rating 2,516 Reviews

95 %

of reviewers recommend Printer Basics

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4.7

Based on 2,516 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Printer Basics 5 star review on 25th December 2018

Paul Wood

Printer Basics 5 star review on 3rd December 2016

Jimi Kent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sold me cartridges your website says are compatible with my printer, however they are not.”

Helpful Report

Posted 6 years ago

Good Afternoon Faaizaa, Thank you for your review. I have noted that you contacted us via eBay after leaving the review and we are currently awaiting a reply from you. If you do have any further questions please contact us on 0208 174 0099. Kind Regards, Kieron Printer Basics

Posted 6 years ago

“Last lot of ink purchased poorer than before. Changed b/w and coulor cartridge, and black prints light grey not black. All jets have been cleaned.”

Helpful Report

Posted 6 years ago

Good Morning Mr Newman, Apologies that you have had issues with the cartridges that you ordered from us. I noticed that you have not been in direct contact with ourselves prior to leaving your review so I will contact you later today via telephone and email to resolve the issue. Kind Regards, Kieron Printer Basics.

Posted 6 years ago

“Have tried black cartridge and the print quality is poor”

Helpful Report

Posted 6 years ago

Good Afternoon Kathryn, Order Number PB171011-LV111929 We are sorry to hear that you are having a problem with the (301XL) Compatible Black Ink Cartridge (TEXT QUALITY) supplied by ourselves. It sounds as though a couple of the nozzles are blocked or the ink needs a little encouragement in being released - this is common when a cartridge has been stored for a while or is new. To help rectify this please follow these instructions to run a cleaning program on your printer. 1. Open the control panel menu and select "printers." 2. Choose the printer to be cleaned and right click. Select "properties" in the drop-down menu. 3. Choose the tab for cleaning. Various printers might have it listed under different names such as services, cleaning or maintenance. 4. Select the printer's cleaning program. (Shown as “Nozzle Clean” “Deep Clean” or similar) As you are using a 'Text Quality' cartridge I would also recommend to go onto your printers maintenance settings, you should be able to change your printers settings to "Picture Quality", this will ensure a better quality of print. If you find that after following this procedure you are still having a problem please let me know by contacting us on 0208 174 0099 and confirm if you would be happy for us to replace the cartridge for you. Kind Regards, Kieron Customer Service Printer Basics

Posted 6 years ago

“Received my order replaced them into my printer & it is saying the colour ink is not working”

Helpful Report

Posted 6 years ago

My apologies that you have had issues with the colour ink cartridge. I have emailed you some cleaning advice to try which should resolve the issue. Please contact us on 0208 174 0099 if you have any further questions. Regards, Kieron Printer Basics

Posted 6 years ago

“I ordered two cartridges and when I inserted them, my printer light was flashing, telling me to check the cartridges. I put the original ones back in and they seem fine. I did try the replacement cartridges several times but got the same warning light.”

Helpful Report

Posted 6 years ago

Dear Mr Dickens, Order Number PB170823-LV110140 I have noticed that you have left feedback on Dash Reviews stating "I ordered two cartridges and when I inserted them, my printer light was flashing, telling me to check the cartridges. I put the original ones back in and they seem fine. I did try the replacement cartridges several times but got the same warning light" I have checked your order and it does seem that you have not been in contact with us before leaving this feedback. Customer satisfaction is very important as we want you to be 100% satisfied with your order and I am sorry that this has not been the case with yourself. Would it be possible to speak to you to resolve this issue? Please contact us at your earliest convenience on 0208 174 0099. I look forward to hearing from you. Kind Regards, Kieron Customer Service Printer Basics

Posted 6 years ago

“The delivery and packaging was excellent but unfortunately my printer did not recognise the colour cartridge and had to purchase one from Currys because of the urgency....disappionting. I havent opened the black yet but fear the same problem.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Hoyles, Order Number PB170811-LV109690 I have noticed that you have left feedback on Dash.Reviews stating "The delivery and packaging was excellent but unfortunately my printer did not recognise the colour cartridge and had to purchase one from Currys because of the urgency....disappionting. I havent opened the black yet but fear the same problem." I have checked your order and it does seem that you have not been in contact with us before leaving this feedback. Customer satisfaction is very important as we want you to be 100% satisfied with your order and I am sorry that this has not been the case with yourself. Would it be possible to speak to you to resolve this issue? Please confirm a telephone number so I can contact you. I look forward to your reply. Kind Regards, Kieron Customer Service Printer Basics

Posted 6 years ago

“Avoid these liars! I needed some ink urgently and I paid extra next day charge and at least 25% more than several of their competitors just because they promised next day delivery. After 2 days I called and said how urgent it was and said I was really disappointed. I was told by some shirty assistant that they had had a stock take and he didn't want an argument. Eventually I had waited 4 days Really!!”

Helpful Report

Posted 6 years ago

“Low Ink in cartridge. This has happened before and when I contacted you I was informed this was a "one off" and I should clean the heads if the ink was not coming out. No, I had used the ink in the half filled cartridge in short time and as this is not a "one off" I will not be purchasing from you in the future. I do not wish to pay for fresh air.”

Helpful Report

Posted 6 years ago

Thank you for your review. Printers can sometimes refuse to show correct ink if it recognises the cartridge is not a branded cartridge. You should be able to ignore the message and continue to print perfectly till the cartridge is empty, you will know this by the quality of prints, as soon as it starts to fade then that is the time to change the cartridge. I have also emailed you separately with further advice.

Posted 6 years ago

“I ordered two set of cartridges and put one in today and it advised ink low! I printed a few pages and it then advised no ink. I then inserted the second set of cartdrides and it showed as attached picture low ink before I had used it. I normally get 6 months of use out of the cartridges. I'm not sure if this is correct but they are not value for money and I would like replacements. Or a refund.”

Helpful Report

Posted 7 years ago

Good Morning, I have emailed you with some advise to try. This should overcome the problem. Please reply to the email or please call us on 0208 1740099 so we can help resolve the problem.

Posted 7 years ago

“You sent the wrong ink ,couldn't return it because I tried it in printer”

Helpful Report

Posted 7 years ago

Dear Mr Bell, Thank you for your review. We are sorry to hear that you are unable to use the ink supplied by us. Can you confirm the make and model number of your printer and the exact nature of the fault so that we can assist you further? We look forward to your reply. Best Wishes.

Posted 7 years ago

“unfortunately the price was a reflection of the quality. The cartridges was not re-chipped or chip-zero'ed. When inserting these into my MG4250 they both read as empty...”

Helpful Report

Posted 7 years ago

Good Morning, My apologies that you have experienced issues with the cartridges that you purchased from us. Could you please contact us on 0208 174 0099 in order for us to help resolve this issue for you? Kind Regards, Kieron

Posted 7 years ago

“One of the cartridges wants recognised by the printer. Waste of money”

Helpful Report

Posted 7 years ago

“Cartridges did not last for anything like the time of the original low capacity ones provided with the printer. Now using local supplier.”

Helpful Report

Posted 7 years ago

Good Morning, Please can you contact us on 0208 174 0099 in order for us to resolve this issue for you as I can see that you have not contacted us previously. Kind Regards, Kieron Printer Basics

Posted 7 years ago

“540xl and 540xl cartridges for Canon. .. Arrived quickly, no installation problems and the colours were good BUT, these cartridges have lasted nowhere near as long as our usual standard capacity canon cartridges, we can only conclude that we've made a loss by using these cartridges rather than any kind of saving...disappointed..!!”

Helpful Report

Posted 7 years ago

Thank you for your review. We did not receive any initial contact prior to this review - therefore we have been in touch and can confirm that as per our guarantee we are happy to issue a refund for the unsatisfactory cartridges. Glad to hear that all other aspects of the transaction have been satisfactory and I hope this has resolved the issue fully for you.

Posted 7 years ago

“The ink I bought was not accepted by my printer , I therefore can not give your company a good report E. Will”

Helpful Report

Posted 7 years ago

After following our advice we have now replaced the cartridge under our no quibble warranty. If you have any further problems at all in the future then please do let us know straight away. Best Wishes, Stephen (PB)

Posted 7 years ago

“Good job I ordered 2 packs, the first pack I put in the printer was terrible. The ink must have been dry, all it printed was blue but the second pack seems to be o.k.”

Helpful Report

Posted 7 years ago

We replaced the set of cartridges for the Customer and we have had confirmation yesterday that the cartridges are working correctly. Apologies again that you had trouble with the order. Kindest Regards, Emma

Posted 7 years ago

“The claim that the print cartridge "comes with a fully integrated chip unlike many other cheaper alternatives" is misleading, the chip is not fully integrated because it isn't able to monitor the ink levels. The fact that it doesn't monitor ink levels makes it the same as most other cheaper alternatives.”

Helpful Report

Posted 7 years ago

Have been in contact with the customer regarding the ink level readings. Have confirmed that the cartridge is under are guarantee. Many Thanks, Emma

Posted 7 years ago

“I ordered one HP301 black and one HP301 colour, however a HP301 black arrived ok, the other cartridge is a Picture Expert in black which I did not order. Not very impressed but to much trouble to return.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We have tried to contact you regarding the review you have left, we haven't heard back from you, please reply to the email that we have sent to you or please call us on 0208 1740099. Just to clarify you have ordered 301XL Compatible & 301 Original HP Black & Colour Ink Cartridge Pack This pack contain 1 x 301xl compatible black cartridge and 1 x 301 original colour cartridge. If once you have tried the cartridges and you have any problems please be aware that all of our products come backed with a 100% guarantee. Kind Regards, Sarah

Posted 8 years ago

“Delivered quickly but quality of cartridge was poor. Problems printing from the first sheet and by the time 12 poorly printed sheets had come of my printer, with only one or two lines even visible, I was getting the message that ink was low and cartridge needed replacing. Won't be buying again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We have tried to call and email you regarding your review. Please reply to the email or please call us on 0208 174 0099 so we can help resolve any issue you are having. Please be aware that all goods come backed with a 100% guarantee so items can be replaced or refunded. Kind Regards, Sarah

Posted 8 years ago

“1st. cartridge used lasted about 1 month & we only use the printer occasionally. Our previous suppliers@ cartridges lasted over twice as long, so not good value for money.”

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Posted 8 years ago

Tried contacting to help under our guarantee with the trouble that had occurred. Please reply for further assistance.

Posted 8 years ago

Printer Basics is rated 4.7 based on 2,516 reviews