“Absolutely awful experience! I caution anyone using the site. I spent hours collating my parent in law Christmas present and opted for the most expensive photo book of their rage. I submitted the order over a week ago and chased up with their customer support (after waiting for an hour) who assured me that my photo book was in the final stages of printing! On Saturday evening I get a bland to the point email that my order has been cancelled because the file is blank! When I replied immediately and questioned the validity of the excuse I got no reply.i have asked for a full refund and heard nothing back so there goes £126 wasted! On top of that what would have been a lovely present for my parent in law who are flying in from Italy this Christmas is completely ruined! I am furious and so unbelievably disappointed by the service their staff and their attitude”
“I ordered an A4 calendar priced at £8.85 on the website plus £5.99 postage. Total should be £14.84 but I was charged £18.57. I have a screen shot showing my order summary with prices incorrectly totalled. I have emailed the company twice with a copy of the screen shot and complaining of overcharging but have not received a reply or even an acknowledgement of the email. They need to sort out their customer services if they expect good reviews. I feel cheated by them.”
“These people are deceptive... They promote a discounted "gift card". When you try to redeem the e gift card for a product ... It is not a gift card at all... It is a discount coupon. Trying to reach customer service ?! Good luck for the non existent phone number nor is there a chat!”
“This company is awesome. I had an issue, and they didn't pause a moment and totally cleared up the problem. They really stand behind their products. I've sent two coupons to others because they saw how good our blanket turned out. They were able to make the delivery happen in time for a wedding present. The couple were REALLY thrilled with it. Great product, great customer service. Personally I thank Kayla Sr. Customer Service Rep. 5 stars for her too.”
“Printerpix has gone above and beyond to help with my issue. My first order was sent to the wrong place by UPS. It was supposed to go to Canada but it went to Florida instead!!! Printerpix (although a little slow responding to emails)acknowledged the issue and Victor in customer support got it replaced and redelivered for me. Victor, you are a legend and I really appreciate your assistance. I would definitely recommend Printerpix to all my friends and family.”
“I spoke with Angela earlier regarding the cover photo of one of the books I ordered. Angela was thorough and quick to respond to my issue. She quickly offered to arrange a replacement photo book.”
“Received 3 photo calendars for gifts that Hermes had shoved through my too-small letterbox and ruined. I contacted Printerpix and Kayla responded within 12 hours, confirming replacement products. Great service, shame about the courier! Highly recommend Printerpix products.”
“Ordered item October 21st and have yet to receive it. Emailed them repeatedly and only received generic emails back that told me nothing. Assuming it will never arrive.”
“These 5 stars go to Natasha, from Printerprix Spain, for her empathy and putting herself in the client's shoes, and fighting for the dreams of a poor amateur photographer to come true. Thanks again Natasha”
“PRINTERPIX GOES ABOVE & BEYOND!!
I ordered a mink touch throw as a memorial gift for my sister. The text was somewhat blurry, once the image I used was scaled to size. I chatted with a rep & printerpix graciously agreed to reprint the throw, no charge...not even shipping. They go above & beyond for their customers. And the mink touch throw blankets are sooooo sooooofffttt! This is like my 6th blanket & won't be my last! We LOVE PrinterPix!!”
“I wanted to know when my order was due, spoke to Kayla, she was very helpful and polite and resolved the matter effectively and efficiently. Very Quick on getting the issue sorted. I give her 10 out of 10 for her service. If only all customer services where like her. it would make life easy and a lot less stressful. Well Done Kayla”
“Angelina helped get a new mug that came damaged for my father's day gift. She was very thorough and helpful. Thank you for helping me get a new one fast tracked!”
“MISS KAYLA WAS OF EXCELLENT VALUABLE ASSISTANCE
The first opearotor before her left me without warning and without solving my problem and Miss Kayla not only so solved it but was extemelly efficient and peasant.”
“What happened with our $83 million?
You state in your recruitment ad that Sparkster is part of Printerpix. We invested $30mln in ETHEREUM that's worth $83mln today. Nothing was delivered. Sparkster speaks of millions of clients on LinkedIn but there are no client s. What happened with our money?”
“Angelina helped resolve my question I asked, because after adding my photos a couple said low resolution but the preview looked absolutely lovely and she said that the blanket would be exactly as the preview which made me a very happy nanny thank you”
“Photo album arrived damaged as they use Hermes!
Should receive a replacement but we'll see
Tried ringing but was on phone for about an hour so did web chat.
Hopefully a replacement will arrive as its an 18th Birthday gift
Shame really as everything else is good quality”
“Roger Edward was extremely helpful and resolved my issue quickly politely and professionally he was understanding and supportive after my delivery turned up smashed which I sent in photos of and he has reassured me a new mug will be sent out soon.”
“Over all im very disappointed with the printerpix service. The original print quality was poor and very dark. I emailed several times to try and sort the issue with no response and my mobile network was unable to connect me to their number. After two weeks I finally had a live chat with Mathew who was very helpful and prompt and has hopefully sorted a replacement. He did what I wanted doing in the first place.”
“Had an offer for printerpix via groupon for a calendar. Spent ages uploading and arranging pictures, only for their website to keep having technical faults when I was trying to get through to checkout. Couldn't complete checkout, tried to call them and after being on hold for 25 minutes I gace up.
Spent another 20 minutes on chat to Groupon trying to get my money back.”
“We bought a Groupon for 4 canvas pics. Made the order on June 4th. I saw nothing was being shipped for the longest time. No tracking number was being sent. When you go to the site to track it, it’s just a confusing site to navigate. I emailed them countless of times. I got an automated reply the first time, the rest of the emails were ignored. I finally just opened up a dispute with PayPal. Surprise, surprise, within a week, we got a tracking number. We finally received our order today (July 29th), almost 2 months from the order date. The $37 in shipping that we paid consisted of all 4 of the 12x10 canvas prints thrown in a huge box with no cushioning. The box even had where you can score it down so it can fit better, but no, they were too lazy to even do that. We were really surprised there was no damage with how it was packed. The quality of the canvas prints is pretty cheap but at this point, we don’t want to go through the hassle of returning it. Never again will we be ordering from this company.”
“Bought a photo book thru Groupon $4,placed order June 26th,charged me $16 for shipping.Still felt it a good deal but it’s been over 2 weeks and it still shows it 50% in progress.Never had a photobook take this long,not happy!”
“I did not receive my item!
I ordered a photo blanket for my sister birthday yet nothing arrived and no one answered my email neither did live chat help me!!
Do not buy from them!!!
No customer service”
