Pro:Direct Soccer Reviews

Name: Pro:Direct Soccer
Rating: 2.05

2.1 Rating 87 Reviews

24 %

of reviewers recommend Pro:Direct Soccer

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2.1

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pro:Direct Soccer 1 star review on 24th April 2024

Stefano

Pro:Direct Soccer 1 star review on 8th August 2021

Dave

Pro:Direct Soccer 2 star review on 7th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had to return a pair of defective football boots the hassle to get a refund was farcical . Having phoned several times and exchanged emails it took the intervention of my bank to resolve the problem , this only took 4 days. Would advise to stay well clear !”

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Posted 7 years ago

“I love the pro Direct website, i really do, but i ordered some football slalom poles, and 2 of them were Broken, they didnt put any protection on them! They should care about their products and their customers, not only their money.”

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Posted 7 years ago

“Untrustworthy company”

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Posted 7 years ago

“Sent faulty incorrect size and wrong model kids shoes.pro direct sport refunded part of money paid.I sent item same day and I paid postage and they promised to pay back but never did..disgusting how those greedy companies can get away with it Jaafar Musa”

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Posted 7 years ago

“Very poor after sales service”

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Posted 7 years ago

“Ordered & paid for some boots in August. They cancelled my order without informing me & have STILL GOT MY MONEY! I've called 4 times & each time am told the refund will be "transferred today". 3 weeks later: STILL NO REFUND. I suspect they are in financial difficulty.”

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Posted 7 years ago

“Overall I love this company. But recently after World Cup 2018, service quite slow. Hope you can improve.”

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Posted 7 years ago

“While I get I am in the States, they have gear I can’t get here.... I ordered a pair of Mizuno boots on 7/21. Today is 8/10. I’ve sent 4 e-mail requests and have had NO response. I have now been in queue via phone for 14 minutes. The apologetic message that comes on every 6 seconds tells you to check on line. I’ve been doing that and the status of ‘carriage to be confirmed’ has not changed in 3 WEEKS! Horrible customer service. I will NEVER order from them again”

Helpful Report

Posted 7 years ago

“Order placed 1st July, 3 weeks later still no order, sent 2 emails - no reply, phoned 3 times - a half hour wait to get through each time, promised on the first call that I would have them by the weekend, promised the second call I'd have them the following day. I'm currently on my third call - no managers available, very rude advisor who has just hung up on me, so I'm now on my fourth call, don't order anything from them!!”

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Posted 7 years ago

“The speed of delivery!”

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Posted 8 years ago

“Quick turnaround and comms relating to an exchange - good packaging”

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Posted 8 years ago

“Pro:Direct Soccer is best shop for Soccer players”

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Posted 8 years ago

“Speedy delivery nice and polite customer services .and very happy with my football boots.”

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Posted 8 years ago

“Top quality and very fast deliverry many thanks”

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Posted 8 years ago

“Ordered boots through the MENS section only to find out they were womens sizing. Prodirect has refused to acknowledge this is misleading and refuse to pay for the shipping/return. If this was amazon or paid via paypal, this would have instantly been resolved, no questions asked. Possibly the most disappointing service considering the size of the company.”

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Posted 8 years ago

“Optional size, express delivery and comunication with customer on very good level”

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Posted 8 years ago

“I ordered the item for a quick delivery and it never arrived. Even though it had been processed on their website. They stated that it doesn't always complete even though it shows as complete! I "re-ordered" and the very next day the same item was reduced in a sale! So much for treating loyal regular customers with appreciation. I have not ordered anything since.”

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Posted 8 years ago

“Very good things you can buy on this website”

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Posted 8 years ago

“Reduced price on adidas running shoes for my wife. Fast delivery and free returns.”

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Posted 8 years ago

“Fast delivery and excellent quality of products.”

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Posted 8 years ago

Pro:Direct Soccer is rated 2.1 based on 87 reviews