Pro:Direct Soccer Reviews

Name: Pro:Direct Soccer
Rating: 2.01

2.0 Rating 90 Reviews

23 %

of reviewers recommend Pro:Direct Soccer

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2.0

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pro:Direct Soccer 1 star review on 24th April 2024

Stefano

Pro:Direct Soccer 1 star review on 8th August 2021

Dave

Pro:Direct Soccer 2 star review on 7th April 2021

Anonymous

Anonymous // 01/01/2019

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“Completely unable to get hold of anyone in CS to help me. Paid for upgraded postage to guarantee delivery, they their system is showing another date for delivery. They keep sending me empty UPS links that have no tracking at all. In one case was given someone else's link from months ago. Chat has not be live for 2 days now. Really really bad customer service.”

Helpful Report

Posted 2 years ago

“Very pathetic return service. I had to pay out of my pocket to return the product and yet it has been a month and I have not received my refund. There is no direct phone number to speak with anyone and I have been trying to email them but their response is very slow and not at all helpful. I feel like cheated now. I will highly recommend NOT to buy from these people.”

Helpful Report

Posted 2 years ago

“Order a football kit and it came , but only the shorts and socks. I am now having a nightmare making contact, no ones answers emails. I am now facing contacting my bank tomorrow to report it as fraudulent . Shameful management. Probably some joker that's gonna run away with all the money and the public will foot the bill.”

Helpful Report

Posted 2 years ago

“I order some boots with them that came down too small, so I initiated a replacement using their in box form. Unfortunately this replacement procedure has taken a painfully long time despite me mentioning needing boots for an upcoming tournament. All information i provided to Pro Direct was disregarded and I was constantly met with the same/similar questions due myself speaking to a different agent each time I replied. I told them I would happily buy the boots again and refund the pair that were too small if this mean't I received the boots on time, unfortunately this was not met with a direct answer as expected. Now it is too late to get the boots in time. Their response time is also less than desired.”

Helpful Report

Posted 3 years ago

“no return or exchange label- i emailed them for return label but no responses- what kind of shoes company don't offer exchange/return label- i had to pay our of pocket to send the shoes back to them, was going to exchange but i decided to return and never buy from them again”

Helpful Report

Posted 4 years ago

“Ordered a pair of shoes and a different pair came all together. Took a long time to come and paid £9.95 to become a member and have the all year round delivery. They have took the money from my account for the shoes but yet have earmarked another £70 for the same shoes. Really disappointed and wouldn't order again”

Helpful Report

Posted 4 years ago

“Todo perfecto, pero... Compre unas botas de futbol para mi hijo y falle en la talla. La devolución del producto los gastos corren por cuenta del comprador. UPS (15€) y tienes que llevarlo al UPS que tengas cerca. Con lo que hay que "atinar" muy bien con la talla si no el producto se encarece muchísimo. Una pena esos gastos!!! Si no, recomendable.”

Helpful Report

Posted 4 years ago

“Customer service is non existent. They no longer accept telephone calls. You can't get through to them via on-line chat. They don't respond to your emails!!”

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Posted 4 years ago

“I am shocked to see previous reviews. I cannot fault the customer service from start to finish. They have been excellent. I ordered the wrong size and they were so helpful and refunded promptly. Thank you, keep up the good work will definitely order again.”

Helpful Report

Posted 4 years ago

“DO NOT USE They take your money and don’t refund, product returned and confirmed. Customer service are dire or just non existent - probably 1 person using different names. Reported to my bank - asked for ARN number company won’t give it to me? If you refunded me you have an ARN number - what’s the problem?”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY - dreadful pair of football boots. They want you to order another pair whilst you send the faulty ones back which you then have to pay for! Can't get hold of anyone to speak to just a person sitting behind a chat screen who is basically useless. ITS NOT WORTH YOUR TIME OR MONEY ORDERING FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“Terrible customer service. Over one month since returning the item I still haven't received a refund - just several copy and paste emails blaming the courier (their appointed courier!) The courier informs me the parcel has been delivered. It's only £16 - you would think at some point they accept that there has been an issue with their courier and make good the refund but no. Will never purchase from this company again.”

Helpful Report

Posted 4 years ago

“The worst business I have dealt with I received 13 emails copy and paste!!! Everyone is you will get a update withi 24 hours!!! We have shipped your item that was Saturday afternoon, then on sunday which is a day after we are about to ship your item blah, blah!!! What you mean is your shipping FA!!! I will not be fob off with your lies I will recall payment within 14 days!”

Helpful Report

Posted 4 years ago

“bad experience”

Helpful Report

Posted 4 years ago

“Just going to keep giving it a 1 star review until they unblock my email or refund me the money i'm owed. Already filed a trading standard report against them and an action fruad police report for their scummy trading practices. If they actually dealt with customers concerns instead of misleading them for weeks and weeks causing me to send/recieve 30+ emails, maybe I would not need to get angry or lose my patience with this shi**y company. Now I see why they only have customer support via email. Very childish company - instead of fixing your problem they block your email address. DO NOT ORDER - FRUAD WEBSITE. order 54375680”

Helpful Report

Posted 5 years ago

“I received some else’s order .. expensive ruby boots and 2 pairs of shorts.. I contacted customer service and they asked me to pay for the return from Ireland 🇮🇪 .. why could I pay for there mistake .. the least I could do his send free return label..”

Helpful Report

Posted 5 years ago

“Terrible service. Sold me faulty goods refused to make an adequate refund or exchange. Poor customer service. Do yourselves a favour and buy elsewhere.”

Helpful Report

Posted 5 years ago

“General Placed an order, money was taken immediately out of my account. Order was cancelled for what they said was creditcard issue. Called my bank, no issue. Got an email that refund in 3 to 5 workdays. After a week I emailed them again about refund. Mistake at accounting. Long story short, two weeks later I might get my refund. Also found another site where everything is about 30% cheaper. Bad experience”

Helpful Report

Posted 5 years ago

“This company is pathetic. They took my money and emailed me confirmation of delivery and nothing arrived. The link to track didn’t work their communication is awful. Anyone thinking to use these folks I would advise you to find an alternate. This is exactly why large efficient corporations are crushing poor performing small companies. Fail fail fail.”

Helpful Report

Posted 5 years ago

“Bad experience, unfair and abusive of business practice I tried to cancel the order in less than 15 minutes after placed the order online. It never went thru even I sent a couple emails to provided customer service email. A couple days later, email sent to me indicated the product was dispatched and I replied asking for cancelation. They replied email it's not possible since it was dispatched and I have to go thru the return after receiving the product. Well, they obviously would like to sell the product and careless about the consumer's concern and interest. It would be considered as an abusive business practice if a consumer would agree. Well, it is too bad that I would never come back doing business with them again and I would share my experience to the consumers out there to be very cautious when doing business with prodirectsoccer.com”

Helpful Report

Posted 5 years ago

Pro:Direct Soccer is rated 2.0 based on 90 reviews