Proozy Reviews

4.5 Rating 718 Reviews
B-
Happiness Grade

Proozy have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

98.87%
Industry Average
At first I thought this was a scam site because I saw Calvin Klein leggings for 15 dollars v. 49. I ordered them and it did take almost 3 weeks to get here and my tracking number didn't work but...my stuff finally did come and I'm in love with both the price and product. The long shipping time is worth it. It's a real site too 😅.
- Makayla Zonfrilli
Had an issue with my order but they made the correction! Quality gear at an AMAZING price. Will be using Proozy again
- Brandon Ford
Everything is top class at a very good price
- Terri Bardine
A

Delivery - Fast

98.80%
Industry Average
Proozy has quality brand merchandise at steeply discounted prices. I regularly shop from their online store. I was recently concerned about a delay in the delivery of an order and they responded swiftly and efficiently. I am a very satisfied customer.
- Robert Schultz
Proozy has the best customer service and delivery I’ve ever known. This is nice given how difficult shipping has been since the pandemic hit. I always get the best quality clothing and it is durable and stands up to repeated washes. My hoodies still looks brand new!
- Darlene Upson
Proozy prices are reasonable and they offer sales that make shopping even more fun! Delivery was faster than expected and products always seem be pretty true to size.
- Anonymous
D
50.00%
Industry Average
Furthermore, all three pairs of the wrong items were not enclosed in plastic sealed wrappings as were the two correct items leading me to wonder if I was receiving brand new pants rather than returns from other purchasers.
- David Bergeron
Sent wrong size shirt that was 20 dollars plus shipping. They sent me a return label so I returned it and they sent me 13 dollars back. Emailed multiple times to correct with no help at all. Shorted me 16 dollars. Be real careful on returns.
- Todd
Who charges for returns in this day and age? Oh, Proozy does. What a rip off. They have such great deals on clothes, but if they don't fit or you don't like them, you're pretty much forced to keep them because they charge more to return them than to ship them out.
- Tianna
E

Refunds - Difficult

36.00%
Industry Average
methinks yes) which did not resolve issue (replace or refund).
- Terry Combs
You should completely avoid this site. They have nothing they are selling in stock and eventually will refund your order, well minus shipping cost. For some reason I still had to pay for shipping cost for an item they did not have and never shipped. I had to call and complain to get them to do anything. Likely many people get robbed by Proozy this way.
- Jason Cogburn
Order UA shirt almost a month ago and haven't received it, asked for refund and was told I can return it when it finally arrives for $7 only paid $20 for the item. Horrible company do not order, customer service is a joke and products might come or not.
- Anonymous
87.50%
Industry Average
I’ve ordered several items from Proozy and have been very pleased. Only item I have ever returned was handled very professionally and with excellent Customer Service by their Support Team. Very happy customer!
- Mike Clough
Nice products at good prices. Great customer service. Laquetta was very helpful when I encountered an issue with one of my orders.
- John C
Great customer service
- Wade C