Provivs Reviews

"2nd Viv I\u2019ve ordered from Proviv.\r\nFirst one is still going strong 3 years later and looks brand new.\r\n2nd Viv was for the other snake.\r\nProvivs personally hand delivered the Viv to us.\r\nI\u2019ve spoken to Steve a few times first to ask advice, then just to double check a few things and each time I\u2019ve been really happy with the service."

"I ordered a corner vivarium for \u00a3350. It was delivered with one piece of glass smashed, two cracked, the colour was different, there was a big gap in the front it etc. The seller admitted he rushed building it and didn\u2019t carry out any quality checks. He said he would collect it the following week but he didn\u2019t nor did he answer any emails to let me know when I would receive my refund. I then filed a dispute with PayPal and he still wouldn\u2019t respond. It then escalated to a claim. Once it goes to the claim stage the seller and the buyer can longer correspond, it all goes via PayPal. Then the buyer emailed me personally even though he wasn\u2019t meant to say he would now collect it, then turned up at my house! PayPal advised me to not give him the viv back or correspond with him. They said if he collected it then I wouldn\u2019t have proof of return and it would make it difficult to get my money back. I shipped him the viv back via courier which cost over \u00a360. PayPal closed the claim today in my favour and I finally got my money back after about 6 weeks. Beware of this seller and read his terms and conditions properly before you order. Make sure you buy via PayPal or credit card in case anything goes wrong then your protected. If you order a custom made item you are not protected. PayPal also don\u2019t refund return postage so I\u2019m out pocket \u00a360 now."

"I recommend this company 100%. I ordered a made to measure vivarium. The vivarium was flat packed surrounded by wooden panels so was unbelievably well packed to avoid damage. I was kept upto date on the order and the quality of the vivarium is brilliant. It fits perfectly onto my existing snake rack. I wouldn't buy from anywhere else now I know the precision and quality of provivs."

"It is nearly 3 weeks since I first contacted the owner of ProVivs via email and Facebook messenger regarding the badly damaged condition in which my 6ft \u00a3200 Vivarium arrived with a Video & photos also supplied to him evidencing the damage which is\r\n- a deep crack running the full width of one side of the back panel, a crack on the base panel & a scuff to the roof panel. As no response was received this was then followed up with a further email and messenger message as set out below (messenger messages are showing as having been read!) . To date I have not heard back from ProVivs!! \r\n\r\nThe lack of Customer service for this company is terrible and all bad reviews seem to stem from items arriving damaged and little or no resolve being reached due to the non response to queries\/complaints from ProVivs.\r\n\r\nAs an aside I would like to mention I have no idea who delivered my Vivarium as I was not given a delivery date or tracking information and came home to find it left in my garden!!!\r\n\r\nI would definately not recommend ProVivs........\r\n\r\nWording of my 2nd email\/messenger message - no response received. \r\nHi Steve,\r\n\r\nFurther to my messenger messages and emails of last week I am really disappointed to have not heard back from you with a substantive response. As previously mentioned I am more than happy to speak to you over the telephone if you prefer although Pro Vivs do not appear to have a contact number visable on either Facebook or the website and that it why I provided my contact number in my initial message. \r\n\r\nAs you can see from the pictures and videos previously supplied the Vivarium arrived badly damaged. Whilst I appreciate this may have been damage caused in transit I am now left with something that I'm sure you would agree is not in an acceptable condition or something that you would feel represents a high standard of product or indeed something you yourself would be happy with! \r\n\r\nWhilst the fact the Vivarium is damaged is of course extremely disappointing the lack of response from yourself with any sort of resolution now leaves me with the inconvenience of an unbuilt 6ft vivarium in my spare room and my pet unable to move into his new home. Working in a customer facing role myself I'm sure you would agree that dealing with problems\/complaints in a timely manner is key.\r\n\r\nI look forward to hearing from you."

"It is nearly 3 weeks since I first contacted the owner of ProVivs via email and Facebook messenger regarding the badly damaged condition in which my 6ft \u00a3200 Vivarium arrived with a Video & photos also supplied to him evidencing the damage which is\r\n- a deep crack running the full width of one side of the back panel, a crack on the base panel & a scuff to the roof panel. As no response was received this was then followed up with a further email and messenger message as set out below (messenger messages are showing as having been read!) . To date I have not heard back from ProVivs!! \r\n\r\nThe lack of Customer service for this company is terrible and all bad reviews seem to stem from items arriving damaged and little or no resolve being reached due to the non response to queries\/complaints from ProVivs.\r\n\r\nAs an aside I would like to mention I have no idea who delivered my Vivarium as I was not given a delivery date or tracking information and came home to find it left in my garden!!!\r\n\r\nI would definately not recommend ProVivs........\r\n\r\nWording of my 2nd email\/messenger message - no response received. \r\nHi Steve,\r\n\r\nFurther to my messenger messages and emails of last week I am really disappointed to have not heard back from you with a substantive response. As previously mentioned I am more than happy to speak to you over the telephone if you prefer although Pro Vivs do not appear to have a contact number visable on either Facebook or the website and that it why I provided my contact number in my initial message. \r\n\r\nAs you can see from the pictures and videos previously supplied the Vivarium arrived badly damaged. Whilst I appreciate this may have been damage caused in transit I am now left with something that I'm sure you would agree is not in an acceptable condition or something that you would feel represents a high standard of product or indeed something you yourself would be happy with! \r\n\r\nWhilst the fact the Vivarium is damaged is of course extremely disappointing the lack of response from yourself with any sort of resolution now leaves me with the inconvenience of an unbuilt 6ft vivarium in my spare room and my pet unable to move into his new home. Working in a customer facing role myself I'm sure you would agree that dealing with problems\/complaints in a timely manner is key.\r\n\r\nI look forward to hearing from you."

"It is nearly 3 weeks since I first contacted the owner of ProVivs via email and Facebook messenger regarding the badly damaged condition in which my 6ft \u00a3200 Vivarium arrived with a Video & photos also supplied to him evidencing the damage which is\r\n- a deep crack running the full width of one side of the back panel, a crack on the base panel & a scuff to the roof panel. As no response was received this was then followed up with a further email and messenger message as set out below (messenger messages are showing as having been read!) . To date I have not heard back from ProVivs!! \r\n\r\nThe lack of Customer service for this company is terrible and all bad reviews seem to stem from items arriving damaged and little or no resolve being reached due to the non response to queries\/complaints from ProVivs.\r\n\r\nAs an aside I would like to mention I have no idea who delivered my Vivarium as I was not given a delivery date or tracking information and came home to find it left in my garden!!!\r\n\r\nI would definately not recommend ProVivs........\r\n\r\nWording of my 2nd email\/messenger message - no response received. \r\nHi Steve,\r\n\r\nFurther to my messenger messages and emails of last week I am really disappointed to have not heard back from you with a substantive response. As previously mentioned I am more than happy to speak to you over the telephone if you prefer although Pro Vivs do not appear to have a contact number visable on either Facebook or the website and that it why I provided my contact number in my initial message. \r\n\r\nAs you can see from the pictures and videos previously supplied the Vivarium arrived badly damaged. Whilst I appreciate this may have been damage caused in transit I am now left with something that I'm sure you would agree is not in an acceptable condition or something that you would feel represents a high standard of product or indeed something you yourself would be happy with! \r\n\r\nWhilst the fact the Vivarium is damaged is of course extremely disappointing the lack of response from yourself with any sort of resolution now leaves me with the inconvenience of an unbuilt 6ft vivarium in my spare room and my pet unable to move into his new home. Working in a customer facing role myself I'm sure you would agree that dealing with problems\/complaints in a timely manner is key.\r\n\r\nI look forward to hearing from you."

"It is nearly 3 weeks since I first contacted the owner of ProVivs via email and Facebook messenger regarding the badly damaged condition in which my 6ft \u00a3200 Vivarium arrived with a Video & photos also supplied to him evidencing the damage which is\r\n- a deep crack running the full width of one side of the back panel, a crack on the base panel & a scuff to the roof panel. As no response was received this was then followed up with a further email and messenger message as set out below (messenger messages are showing as having been read!) . To date I have not heard back from ProVivs!! \r\n\r\nThe lack of Customer service for this company is terrible and all bad reviews seem to stem from items arriving damaged and little or no resolve being reached due to the non response to queries\/complaints from ProVivs.\r\n\r\nAs an aside I would like to mention I have no idea who delivered my Vivarium as I was not given a delivery date or tracking information and came home to find it left in my garden!!!\r\n\r\nI would definately not recommend ProVivs........\r\n\r\nWording of my 2nd email\/messenger message - no response received. \r\nHi Steve,\r\n\r\nFurther to my messenger messages and emails of last week I am really disappointed to have not heard back from you with a substantive response. As previously mentioned I am more than happy to speak to you over the telephone if you prefer although Pro Vivs do not appear to have a contact number visable on either Facebook or the website and that it why I provided my contact number in my initial message. \r\n\r\nAs you can see from the pictures and videos previously supplied the Vivarium arrived badly damaged. Whilst I appreciate this may have been damage caused in transit I am now left with something that I'm sure you would agree is not in an acceptable condition or something that you would feel represents a high standard of product or indeed something you yourself would be happy with! \r\n\r\nWhilst the fact the Vivarium is damaged is of course extremely disappointing the lack of response from yourself with any sort of resolution now leaves me with the inconvenience of an unbuilt 6ft vivarium in my spare room and my pet unable to move into his new home. Working in a customer facing role myself I'm sure you would agree that dealing with problems\/complaints in a timely manner is key.\r\n\r\nI look forward to hearing from you."