Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

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Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half and half happy”

Helpful Report

Posted 8 years ago

“I love the items that Puckator sells. Unfortunately, the packaging department lets them down. I placed an order and it all came in one box. It was so heavy, the courier could not lift it and asked me for my help (I am a 60 year old woman). He was not be lazy, either. The box weighed around 30 kilos (it felt like 35+). What were they thinking packing EVERYTHING into one box? The items should have been packed into at least two boxes but they were obviously trying to save money. It is unacceptable and it puts me off ordering from them (this is not the first time this has happened). I have given you a three-star rating. It would have been much lower but the rest of your service is good.”

Helpful Report

Posted 8 years ago

Hi Angela, I am very sorry you have had this issue with your order. I have spoken to our warehouse manager and the staff member that packed the order this morning as this is not acceptable from our warehouse team. Our courier allows us to pack up to 31.5kg per box but we should not be packing the boxes that heavy as it is not a manageable weight for our customers, the courier or our staff in the warehouse. Please accept my apologies for the inconvenience caused, our customer service team will be in contact with you shortly to make sure you have no further issues with the order or the products received. Kind regards Louise

Posted 8 years ago

“I just received my order and there were actually two damaged dragon DRG411 not just the one they came with a AandB sticker(the crystals fell out)”

Helpful Report

Posted 8 years ago

Hi Pete, I am very sorry you didn’t get the dragon you were expecting. As a wholesaler we do not offer colour selection on our range as we have lots of lines that come in assorted designs or colours and it would be very difficult to manage the stock in our warehouse. Whenever assorted lines are ordered we try to give customers an equal mix of the colours/designs available as long as we have a good mix from our suppliers. If you have a customer in the future who requires a certain colour then please add a note to your order and we will see what we can do. If you have any further queries please contact our customer services team. Kind regards Louise

Posted 8 years ago

“Not impressed with the new stock coming in 2 days after I'd ordered after it said that it would be Oct! I would have held on as I wanted to inc the bath bombs in my £100 minimum. I have emailed but had no response as yet.”

Helpful Report

Posted 8 years ago

Hi Jayne, we're sorry to hear you've experienced this issue. Whilst we try to have our stock-in dates as accurate as possible, there are sometimes delays or reorganisations due to circumstances outside our control. Our customer services will have received your email and will be able to assist you with this query. Kind Regards

Posted 8 years ago

Hi Jayne I am sorry there has been some confusion with your order. I will ask Customer Service to contact you ASAP. Kind Regards Matthew

Posted 8 years ago

“was happy with the prices and how quick they delivered.”

Helpful Report

Posted 8 years ago

“Turnaround from order to delivery could be faster.”

Helpful Report

Posted 8 years ago

Hello Atif, thanks for your feedback. We are sorry to hear that your order took longer than hoped to arrive. We usually dispatch within 1-2 days of orders being placed, but we are currently experiencing very high demand. As a result, our shipping is taking a little longer than usual - but rest assured we expect to be back on track shortly. Thank you for your continued custom and patience, it is greatly appreciated.

Posted 8 years ago

“got order on day expected”

Helpful Report

Posted 9 years ago

“once i had managed to work out the on line order form , it was easy to do, I found the required merchandise and ordered and paid for the products online. My only concern was some of the products were poor quality once boxes opened.”

Helpful Report

Posted 9 years ago

Hi Sue Sorry that you felt some goods were not up to the quality you require. This is unusual feedback for us, therefore could you please contact Customer Service as soon as possible, so we can find out which items you have an issue with and resolve the problem. Kind Regards Matthew

Posted 9 years ago

“Have been ordering for a while now, packaging could be better, however, any breakages are immediately sent out with new to replace.”

Helpful Report

Posted 9 years ago

Hi Joanne I am sorry that you have had a problem with the packing on this order, I have forwarded your comments to the warehouse manager so he can look into the situation further. Apologies again for any inconvenience caused. Regards Matthew

Posted 9 years ago

“We have ordered few times and there was usually no problem. This time with our last order... quite a few items came in not the best quality and broken. Such a shame”

Helpful Report

Posted 9 years ago

“First order with pukator, oil burners arrived a day late with dpd, several burners arrived broken, and the quality of some of them wasn't great.”

Helpful Report

Posted 9 years ago

Dear Richard Thank you for the feedback. Apologies for the delay in DPD delivering your order, this is quite unusual, but unfortunately when the goods have left our warehouse, the delivery time is slightly out of our hands. With regards the burners, I am sorry that some arrived broken, can you please contact customer service as soon as possible and they will rectify the situation for you. Regards Matthew

Posted 9 years ago

“The products are really lovely but a large percentage of the wax melts I ordered arrived in broken containers and I have had to repackage them and a few of the pens / pencils had parts missing.”

Helpful Report

Posted 9 years ago

Hi Jade I am really pleased to know that you like the products. However, it is disappointing to hear that you had some issues with the broken containers. I will address this with our warehouse manager and make sure it doesn't happen again. In the meantime, if you contact our Customer Service, they will happily arrange replacements for you. Regards Matthew Shaw

Posted 9 years ago

“Items were ok but packaging was a disgrace, boxes came damaged wasn't impressed with that at all. Better care needs taking.”

Helpful Report

Posted 9 years ago

“A few of the items ordered were delivered cracked and broken”

Helpful Report

Posted 9 years ago

Hi Anmarie, I am sorry you have received cracked and broken items. Please contact our customer services team at customerservices@puckator.co.uk with a list of the broken items and we will get the issues sorted asap. Kind regards Louise

Posted 9 years ago

“Disappointing! A number of items were broken due to thoughtless packing and the parcels were unacceptably large and heavy. But the items were fun and excellent items for small Xmas and other presents when we got to them”

Helpful Report

Posted 9 years ago

Dear Maggie Thank you for your feedback, I am sorry about some of the broken items you received. If you contact our customer service, they will credit or replace the items free of charge. I will also pass on your comments regarding the boxes to our warehouse manager, apologies for the inconvenience. Regards Matthew

Posted 9 years ago

“Great delivery time. Disappointed that quantity on Website doesn't reflect actual quantities, even after going through checkout it still doesn't reflect actual quantities so when items have run out of stock etc buyers are unaware of the goods they are actually going to receive. Packaging usually very good, some items may on this occasion may have been squashed hence a damaged item, however this is only an assumption, item may have already been broken prior to packaging. In general a good service and will/do use frequently.”

Helpful Report

Posted 9 years ago

Dear Susan Thank you for the mostly positive feedback. In relation to the stock quantities available on the website, I can assure you that this is the actual quantity we have in stock at that moment. 99% of the time customers do get their entire order when ordering online, but due to the popularity of our products, we can have more than one customer ordering a line at virtually the same time. In terms of the damages, this can happen from time to time, we will of course credit or replace if you let our customer service know. Regards Matthew

Posted 9 years ago

“Hi i have not received my order yet bit of a mistake on my part but dpd are now telling me it has gone to a drop of point 100 mile from were i live.”

Helpful Report

Posted 10 years ago

Hi Julie, We are looking into this and will be in touch shortly. Kind regards Customer Services

Posted 10 years ago

“Good service, well packed ...but just wish your email reply was a little better...I sent email on Thursday 18th June regarding order we received Wed 17th which had some damaged items, No reply yet, but I have email asking how we did etc....It's not just you, we seem to have problems with other large suppliers, regarding the email response time etc, just wish all companies would pick it up a little... Regards...PJ”

Helpful Report

Posted 10 years ago

Hi Pj I am really sorry to hear this, we always respond to emails very quickly. I will investigate what happened here and let you know ASAP. Kind Regards Matthew

Posted 10 years ago

Hi PJ Just a follow up, it seems your email was rejected by our spam filter, not sure why this happened. Anyway, I believe that customer service have now contacted you with regards your question? Anything else, please let us know. Regards Matthew

Posted 10 years ago

“When I placed the order the advertisement showed 6 different scarecrow but I only received 2 different kinds. The reason order was placed was for my terminally ill mother who wants scarecrow for her funeral. Delivery was made when they promised.”

Helpful Report

Posted 10 years ago

Dear Jacqui I am very sorry about this. These scarecrows were always available in the 6 designs shown. However, on our most recent delivery the supplier sent just two designs, we were not aware of this until yesterday. We have now updated the picture to reflect this change. I am really sorry for the inconvenience caused and will be in contact via email to find a way to resolve the issue. Kind regards Matthew

Posted 10 years ago

“overall not too bad, some things arrived broken . delivery speed very good.”

Helpful Report

Posted 10 years ago

Dear Petula Thanks so much for the feedback, glad the goods arrived quickly for you. As always, if you do receive any broken items, please do get in touch and we will arrange replacements or a credit. Regards Matthew

Posted 10 years ago

Puckator is rated 4.7 based on 1,326 reviews