Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.70

4.7 Rating 1,325 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i recieved the parcel i found out that something was broken item(mb256) cat money box”

Helpful Report

Posted 4 years ago

Hello I am very sorry to hear you have received a broken item within your order. Please send a picture of the broken item along with the product code and your order number to creditnotes@puckator.co.uk and a credit or replacement can be issued depending on your preference. Apologies once again Kerrie Customer Services

Posted 4 years ago

“Thanks for the way in which you process and deliver however unfortunately we will no longer be able to buy from you as you do not stock 'owl themed products'. thanks again.”

Helpful Report

Posted 4 years ago

Hi Barbara Thank you for your review I am very sorry that we are no longer selling the Owl range however we do try to stock a varied range of product according to market trends. Apologies once again Kerrie Reynolds Customer Services Supervisor

Posted 4 years ago

“I have not received the order yet nor have you given me the tracking number so that I can watch where my order is thanks”

Helpful Report

Posted 5 years ago

Hello Oikonomidoy, I am very sorry that you have not yet received your order or tracking information . I can assure you that this was dispatched on January 15th, which was the next working day after receiving your order. The Courier use for this order is DPD and i can see that this is currently in transit. I will have your tracking information emailed over to you shortly. Apologies for any inconvenience Kind Regards Kerrie Reynolds Customer Services Supervisor

Posted 5 years ago

“Placed an order and it was sent to the wrong addresss. This caused me a lot of problems logistically, trying to get to the parcels by the time they were delivered at the wrong address. I could not do this, so they were just left outside, not safely or covered up! Happy with all the products i bought though!!”

Helpful Report

Posted 5 years ago

Hi Sallianne, I am extremely sorry to hear that you have had issues with your delivery which resulted in this being left outside, this is something that we will most certainly bring up with our couriers and be in touch with you about soon. However with regards to the delivery address, i can see that the address you selected for you shipping address was in fact the address the the order was shipped to. All orders you placed which shows both shipping and billing addresses can be found in the MY ACCOUNT section of the website if you wish to check this. A member of our customer services team will be in touch with you shortly regarding the left boxes. Apologies once again for any inconvenience caused. Kind Regards Kerrie Reynolds Customer Services Supervisor

Posted 5 years ago

“Customer Service is always there to help. My order was going to be 3 boxes. 2 got delivered on time. the third box a week later.”

Helpful Report

Posted 5 years ago

“Ordering & delivery was fab.... Some led bottles (bottoms was lose) so had to restick some of them down 🤔”

Helpful Report

Posted 6 years ago

HI Kelly I am very sorry to hear that you have received faulty items within your order. I can assure you that we do not want you to be unhappy with any of the goods you have purchased from Puckator Ltd A member of staff from our customer service department will be in touch with you shortly to help get this matter resolved as quickly as possible. Our sincere apologies once again for the inconvenience that has been caused during this matter. Kind Regards Customer services Puckator Ltd

Posted 6 years ago

“Products themselves are quite good. The shipping of the order was not. The order took over a week to get here and was handed off to Fed-Ex by TNT without our knowledge. Fed-Ex was holding it for pickup but the only way we knew was that we were tracking the order daily. The packing of the order was not good considering the fragile nature of the solar pals and clocks. The packaging of some were badly damaged which is not going to be very attractive to customers. Need to improve on packing and shipping.”

Helpful Report

Posted 6 years ago

HI Henry I am very sorry to hear that you have had issues with your delivery and the packing of your order. A member of our customer service department will be in touch with you shortly to get some more information and resolve any issues as quickly as possible. Our sincere apologies once again. Kind regards Kerrie Reynolds Customer service

Posted 6 years ago

“Great product ideas but many damaged items which need to be returned as they are unsellable...Shame as i was looking forward to this order”

Helpful Report

Posted 6 years ago

Hi Ceri I am extremely sorry that your order was not received in a saleable condition. One of our customer service team members will be in contact with you shortly to get this issue resolved as soon as possible. My sincere apologies once again. Kerrie

Posted 6 years ago

“My first order arrived ..not too bad I thought ..until i unpacked and found 2 broken items inside. One i could repair with some glue ..the other ..a unicorn .the hoof was missing all together”

Helpful Report

Posted 6 years ago

Hi Chris I am very sorry to hear that you have received damaged items within your order. Someone from our customer service team will be in touch with you shortly to help resolve this issue for you as quickly as possible. Kind Regards Kerrie Reynolds

Posted 6 years ago

“Great products at great prices but having to spend £300 to get free delivery or it £9.95? Bit pricey to be honest. I use another complany who charges £6.95 or free over £100.”

Helpful Report

Posted 6 years ago

HI Tracey Thank you for your recent review. I am however sorry to hear that you are unhappy with our delivery costs so someone from our customer service department will be in contact to discuss this matter with you further. Kind Regards Kerrie Reynolds

Posted 6 years ago

“+Has interesting stock, +Min quantities are low - a lot of items out of stock - prices for there own lines can be cheaper elsewhere!”

Helpful Report

Posted 6 years ago

Hello I am very sorry to hear that you are unhappy with our stock levels and prices, a customer service representative will be in touch with you shortly. Kind Regards Kerrie

Posted 6 years ago

“Good stock at good prices. Shame about the packing and delivery”

Helpful Report

Posted 6 years ago

Hi Laura I am very sorry to hear that you've had issues with the packing and delivery of your order. I assure you that customer satisfaction is priority to us therefore a customer Service will be in touch shortly regarding these issues. My sincere apologies once again. Kerrie

Posted 6 years ago

“Delivered on time. All the items present . However to itemsee broken. The mystic realms and emerald prophency fairy both broken. Really disappointed.”

Helpful Report

Posted 6 years ago

Hi Marie I am extremely sorry to hear that you are having issues with breakages within your order. I can assure you that customer satisfaction is very important to Puckator and we do not want any of our customers to be disappointed with their orders. Someone from our customer service team will be in contact with you shortly regarding the issues that you are having and will get these resolved as quickly as possible for you. Apologies once again for any inconvenience this may have caused you Kind Regards Kerrie

Posted 6 years ago

“Good transaction and lovely items. Exactly as described. Items did not arrive broken this time despite there still being a poor packaging situation. Courier also commented on this stating box is not strong enough to handle the weight. My package weighed 27.12kgs but Puckator packed it in a 2-ply corrugated box that can only hold a maximum weight of 6.5kgs. Minimal bubble wrap was used to protect my items. The company prefer to use shredded cardboard box which doesn't protect your items as a previous order arrived damaged twice. If Puckator improves how they pack items when they charge £9.99 for delivery, they would then get a 5* rating from me. Despite this they did read my comments regarding delivery as at least they used fragile tape on the box as my order was bath bombs and bone china mugs.”

Helpful Report

Posted 6 years ago

Hi Lindsey Thank you for your feedback. We really do appreciate all the comments and feedback that we receive from our customers . Puckator takes all feedback very serious to ensure that our customers are happy with the service and products they receive so thank you for bringing this to our attention. I will be forwarding all of your comments to our warehouse manager and packing department to look in to and deal with this accordingly. Thank you once again for bringing to our attention and if you have any more issues or queries please feel free to contact our customer service team. Kind Regards Kerrie

Posted 6 years ago

“Well, great deal of interesting products. Yet, I wasn't happy of the shape the package looked when it was delivered to Romania. We have a lot of European suppliers, but we've always got packages that looked good and no products were damaged. This wasn't the case with Puckator now. How am I supposed a Lisa Parker mug with a broken carton box, for example? And not being able to choose color/style/etc for the products that come in various options is another problem...”

Helpful Report

Posted 6 years ago

Hello, I am extremely sorry to here that you have some issues with damages and the condition in which your order has arrived. I can assure you that it is always our aim to ensure that all customers receive there delivery in a perfect condition however due to the nature of our products breakages can sometimes happen during transit. One of our customer service advisors will be in contact with you shortly to get some more information regarding the matter to ensure that we solve this for you as quickly as possible. Once again my sincere apologies for this inconvenience Kind Regards Kerrie

Posted 6 years ago

“Login in to Puckator is a nightmare. I had to phone to get a new password. Unfortunately you don't seem to be holding a stock of the 'OWL' items and as this is what we sell it is very disappointing. Some of our best selling items the polka dot collection you seem to have stopped also the Owl notepads, cloth bags, stickers etc all in owl designs are no longer available.”

Helpful Report

Posted 6 years ago

Hi Barbara, Thank you for your feedback, I am sorry you have had an issue logging in, I will pass your feedback onto our IT department and make sure that the system is working correctly. Our customer service team are always happy to assist with any questions or queries over the phone so if you have any further issues online please give us a call again and we will be happy to help. In regards to the owl lines, we still have a selection of owl items in our owl category on the website, but I will also pass your comments onto our buying department as they welcome customer feedback regarding products and ranges. If you have any further questions or queries please do not hesitate to contact our customer service team. Kind regards Louise

Posted 6 years ago

“1 bit missing from one of my items 1 bit broken from one of my items Reported straight away but as yet no reply, it would be nice to know they received my complaint & what they are going to do. Other than that delivery was quick & the rest of the items are all ok & good quality.”

Helpful Report

Posted 6 years ago

Hi Terry, I am very sorry your complaint has not been answered, we deal with all queries on a daily basis and aim to respond to everything within 24 hours so you should have had a response. A member of our customer service team will be in touch with you today. Kind regards Louise

Posted 6 years ago

“Would have given 5 stars as i get great service but had several items arrive damaged, which is highly frustrating....waiting for replacements”

Helpful Report

Posted 6 years ago

“unfortunately, this tie round was not lucky as after effecting payment and sent an email stating the payment has been made, I noticed that after a week I had notrecieved my goods that were extremely urgent for a client..so I called and was told my order was not packed yet, after checking the payment they found my paypal payment went into drop ship.I asked if they could be sent express as the client needed them by this sat..and unfortunately they still have not arrived , my fingers are still crossed”

Helpful Report

Posted 6 years ago

Hi Melanie, I am very sorry you had this issue. As soon as you made us aware we dealt with it as quickly as possible. As you are based in Malta we sent it on the quickest service we had available at the time, unfortunately that is a 3 - 5 day service, there was not an option to get it to you on the Saturday. Our customer service team will be in contact with you this afternoon with an update on your parcel. Kind regards Louise

Posted 6 years ago

“WHEN EVER THEY HAVE THE ITEMS I WANT IN STOCK, USUALLY HALF OF THEM”

Helpful Report

Posted 6 years ago

Hi, I am sorry if we have not had the stock you require available at the time you placed your order. Our buying team work hard to get new and back in stock lines to us as quickly as possible. When items are popular or low in stock then sometimes they can go out of stock while your order is being processed, but out website stock levels are updated throughout the day to give you as accurate available level as possible. If you have any queries regarding specific lines please contact our customer service team and they will be happy to query it with the buyers to give you an idea of when items will be available again if they are not showing on the website. Kind regards Louise

Posted 6 years ago

Puckator is rated 4.7 based on 1,325 reviews