Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.70

4.7 Rating 1,325 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE SERVICE! Stay far-far away as you can, from the Polish branch atleast. They just cancel your orders randomly, and when you try to contact them through customer service you get arrogant responses from someone, in my case Patryk, who doesn't even fully read what you wrote. It's clear that this company doesn't give a damn about it's customers. Be warned!”

Helpful Report

Posted 2 years ago

“I have not yet received my order”

Helpful Report

Posted 5 years ago

Hi Nicola, I am very sorry you have had a delay with your order. Our customer service team are looking into this now and will be in contact with you shortly to give you an update on your order. Kind regards Customer Services

Posted 5 years ago

“Very Disappointed. The postage description online does not reflect the time it takes to receive your items. I would not expect to receive my items so slowly for £9.95 it took 5 days from paying for the products to them arriving. Normally it is next day. There was a lot of damaged items. When I complained Puckator was not interested as my items arrived within the time they have stated online. Not very customer focused at all! The postage description needs to reflect the service you pay for.”

Helpful Report

Posted 5 years ago

Hello Mr Smith, I am very sorry to hear that you are disappointed with the service you have received. I can assure you that we do not want any of our customers to feel disappointed in any way and will always try to resolve the issue as quickly as possible. We do always try to get all orders out as quickly as possible within the 5 working days so i am very sorry that you feel this has not been the case on the occasion. Our delivery times are stated on the shipping and delivery page of website to make you aware that there may be occasions when orders can take up to five working days to be delivered. If you need your order to arrive quicker then we do offer a priority service which is a one to two working day service. Your Damages email have been received this afternoon so that will be processed as quickly as possible and we will also include a full refund your shipping cost on this occasion as a way of an apology. However please be aware of the delivery times if placing any future orders. Kind regards Customer services

Posted 5 years ago

“My order was 4 days late which resulted in me missing s craft fair and when my order did arrive 2 item where smashed”

Helpful Report

Posted 6 years ago

Hi Gemma Thank you for your review and I am so sorry to hear that you have missed your craft fair. I have looked in to your order and as you purchased our standard delivery service, this service can take anything up to 5 working days to be dispatched and delivered. Having looked at the dates that your order was placed, dispatched and delivered it was actually delivered within these times. Please feel free to view this information is detail on our website shipping and delivery page and if you have any further queries regarding this our customer service department are available to speak to you further on 01579 321 550 or customerservices@puckator.co.uk With regards to your breakages, someone from our credits team will be in touch with you shortly to resolve this issue as soon as possible. As a company we do always try to better ourselves so we fully appreciate your comments and feedback Kind Regards Customer Services

Posted 6 years ago

“Purchased 70 items, 10 are second quality some have holes the size of a one pence others have casting marks on the faces, 2 skulls completely have the bottom of them missing, sent email but no response after 24h”

Helpful Report

Posted 6 years ago

Hi William I am very sorry to hear and see that you have had issues with your order. A member of our customer service team will be in touch with you today to have this matter resolved as quickly as possible. I am also very sorry that you have not yet had any response from your email sent on Friday however please note for future reference that are opening hours are 8am - 5pm Monday to Friday so all emails are answered within 24 to 48 hours within these times. Apologies once again. Kind Regards Kerrie Reynolds

Posted 6 years ago

“I didnt get my order. More than one week I ordered.”

Helpful Report

Posted 6 years ago

HI Andrea, I am very sorry to hear that your delivery has not yet arrived. I can assure you that this was dispatched from our warehouse on the 5th of October, 2 days after your order was originally placed. Due to this we will need to raise the issue with DPD and one of our customer service team will contact you shortly regarding this matter. Our sincere apologies once again. Kind Regards Kerrie Customer Services

Posted 6 years ago

“Several of the items were broken or not working, thy should have been checked before being sent”

Helpful Report

Posted 6 years ago

Hi Suzanne, I am very sorry to hear you received damaged and faulty products. We send 100s of orders a day and we do try our best to check as much as possible before it is dispatched. The nature of our products means that sometimes products do get damaged during transit but our customer service team are ready to assist you if this happens and we can look at crediting or replacing the goods that are faulty or damaged I will get a member of our customer service team to get in touch with you today so we can deal with these issues as quickly as possibly. Kind regards Louise

Posted 6 years ago

“I haven't received my order yet?”

Helpful Report

Posted 7 years ago

Hello, thank you for your custom. We have checked and your order is due for delivery today, it was collected Thursday and transit to Northern Ireland is 2 working days thereafter. Please contact customerservices@puckator.co.uk if you have any further queries. Kind regards.

Posted 7 years ago

“Not happy with my order...lots of fragrance burners are broken”

Helpful Report

Posted 7 years ago

Hi Cath I am very sorry to hear that you received some broken products. We do try extremely hard to pack to a standard where breakages are very limited, as you can see from our very high feedback. It seems in this case, perhaps the box has had a rough time on route. Please can you contact our Customer Services ASAP, they will resolve the situation for you. Kind Regards Matthew

Posted 7 years ago

Hi Cath, Sorry to hear that you had a problem with some of your products, if you give customer services a call they will get some details from you so we can look into the problem, and they'll be able to help you out with replacements or a refund too.

Posted 7 years ago

“No matter how many times I tell Puckator this, they pack their products in very thin and easily damaged boxes. Their staff and service are excellent but our latest order has a box with holes in it. :-(”

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Posted 7 years ago

“delivery good but quality of some of the goods was poor and will probably end up in the sale”

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Posted 7 years ago

Hi Sue I am very sorry that you have had some problems with the quality of some of our products. As you can see, the majority of our reviews are 5 stars and product quality is often mentioned as one of the reasons we receive mostly 5 star feedback. Clearly on this occasion something has gone wrong. Can I ask that you immediately contact our customer services department so we can get to the bottom of what has happened and replace the goods that are deemed poor quality. Apologies again for the inconvenience. Regards Matthew

Posted 7 years ago

“Poor quality”

Helpful Report

Posted 8 years ago

Dear Brina I am so sorry that you felt that some of the goods you received from us were poor quality, as you can see from our majority 5 star feedback and hundreds of positive comments about our product quality, this is very unusual. Please can you urgently get back to us with exactly what the issues were, so we can rectify them for you. We really do value our products quality, and would not like to think of even a single customer been in a situation where they are not 100% satisfied. Regards Matthew

Posted 8 years ago

“I have rang your office on 7-1-16 (Thursday ) to report that our delivery parcel was arrived as damaged and your delivery driver has just left our parcel outside our shop when it was raining outside . The parcel was all wet and as you can see on the picture that the parcel was also damaged with a big hole showing some of the goods. After checking inside, some goods are wet as they were in a paper base boxes, I wanted to claim two boxes of items that are wet : A box of 24 x Lip floral gloss balm : product code is LIP39 A box of 24 x IQ cube : product code is TY516. Hi Matthew , Thank you for your reply , could you please credit me back to the debit card that I used. Thanks Catherine”

Helpful Report

Posted 8 years ago

Hi Catherine I am really sorry about the issue you had with a parcel been left outside, this is clearly unacceptable. I would point out though, the driver is not "our" driver, but a third party courier, in this case DPD. We will of course take this up with them as a matter of urgency. We will also credit or replace the goods for you, whichever you prefer. Kind Regards Matthew

Posted 8 years ago

“I have some problem all time all item company sticker and when l try to take off damage items this reason l am shopping 1 year one time”

Helpful Report

Posted 8 years ago

Dear Tayfun As you can imagine, we are mortified with our first ever one star review and would like to get to the bottom of this issue for you. Looking at your order, most of the products were incense and other items that do no contain a sticker of any kind. Can you expand the the exact product you had a problem with, so we can investigate further. We have sold millions of products this year and this is the first time a customer has ever mentioned this. We look forward to hearing from you. Regards Matthew

Posted 8 years ago

“Very dissapointed with quality and finish of some of the items in my order. Be very lucky if I'm able to sell on for profit. Very sad and dissapointed indeed. :(”

Helpful Report

Posted 8 years ago

Hi Andrea, I am very sorry to hear you are unhappy with your order. Our customer service team will be in touch with you today to find out what the issues are and sort them for you as quickly as possible. If you are unhappy with the goods we will always replace or refund you for them, there is never an issue with you keeping stock or being out of pocket for items you are not happy with. Kind regards Louise

Posted 8 years ago

Puckator is rated 4.7 based on 1,325 reviews