Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,327 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

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Metrics

4.7

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service reasonable prices”

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Posted 10 years ago

“Although the goods are OK the way it was packed was disgusting. My boxes all damaged but luckily not the contents. It has been a long time since I ordered from Puckator and now I remember why”

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Posted 10 years ago

Hi Janette, I am very sorry you have had issues with the packing of your order. We have a great team in our warehouse and they are processing orders as quickly as they can at this busy time but there is no excuse for poor packaging. I will be speaking with the warehouse manager and the packer involved to discuss the issues this morning and a member of our customer service team will be in contact with you shortly for further information. Please accept my apologies for the inconvenience. Kind regards Louise

Posted 10 years ago

“I love all of the items that I Ordered,”

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Posted 10 years ago

“Goods arrived in time, well packaged would use again.”

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Posted 10 years ago

“Our order arrived severely damaged but the items were replaced immediately with no fuss. First Class Service”

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Posted 10 years ago

“Items were ok but packaging was a disgrace, boxes came damaged wasn't impressed with that at all. Better care needs taking.”

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Posted 10 years ago

“A few of the items ordered were delivered cracked and broken”

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Posted 10 years ago

Hi Anmarie, I am sorry you have received cracked and broken items. Please contact our customer services team at customerservices@puckator.co.uk with a list of the broken items and we will get the issues sorted asap. Kind regards Louise

Posted 10 years ago

“Delivery by DPD is a shambles. They tried to deliver on a Saturday, our opening hours are on the door, (Mon - Fri) they then tried to re-deliver on Sunday! Because we were not there to take the parcel they informed me the parcel was delivered to a local drop off point in the middle of the town centre with no parking nearby. I also had conflicting emails about this from Puckator, who emailed to say it was going to be re-delivered Tuesday. I rang DPD on Monday, they told me the parcel was in Peterborough and would be delivered direct to us on Tuesday. Today (Wednesday) I am told its at Melton Computers. Really not happy paying carriage for it to go to the most awkward collection point in Melton!!”

Helpful Report

Posted 10 years ago

Hi Lisa, I am very sorry for the inconvenience with your order. I know my colleague has already issued a credit and refund for the carriage and sent replacements that you should receive today, but if you have any further queries please do not hesitate to contact us. Kind regards Louise

Posted 10 years ago

“Great! Perfect stuff and perfect delivery. Ross”

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Posted 10 years ago

“The order was packed well, this is something which has been improving over the past few months. However some of the items were damaged in the boxes they were contained in. Generally all is well now.”

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Posted 10 years ago

“Quality products and quick delivery. Very satisfied”

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Posted 10 years ago

“thanks for giving me oppurtunity for my review.i got my delivery in good packing and on yime. only one mug was broken inside.”

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Posted 10 years ago

“Very good service. Quick delivery. Very good range of products.”

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Posted 10 years ago

“my first supplier and still one of my favourites”

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Posted 10 years ago

“Very good communication”

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Posted 10 years ago

“Products are excellent and service very good. May need to check packing on some china products as breakages are too common. That said problems always quickly sorted.”

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Posted 10 years ago

“very quick service lovely person at end of phone when I rang re damaged item”

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Posted 10 years ago

“Quality of the items on sale is very good. Shopping experience is easy and delivery is very quick”

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Posted 10 years ago

“Most excellent-well packed-delivered quickly-as always. Thank you Gordon Tolman Mello”

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Posted 10 years ago

“We are new customers to Puckator, but highly delighted with our first order which was delivered quickly and exactly to the time specified which meant we were not hanging around on the off chance it might arrive. The items we ordered are of good quality and we will definitely use Puckator again soon.”

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Posted 10 years ago

Puckator is rated 4.7 based on 1,327 reviews