Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,327 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mini elephant ceramic burner OB20 - we bought these under the impression they were oil burners as they were under the section 'oil burners' but 25% of them don't have a hole big enough to fit a tealight in. Later we found the listing says at the bottom that they were decorative so why are they not being sold as home ware? We rang to complain and was laughed off the phone. Complete waste of money and considering we've spent a lot of money with the company we hoped for at least an apology or goodwill gesture. Really disappointed with a company that we once trusted.”

Helpful Report

Posted 10 years ago

Dear Chloe I am really sorry with the issue you have had with the oil burner, of course if you are not 100% happy we will arrange a replacement for the item. Having spoken to Megan in our Customer Services, I believe she took your call? It seems we did offer to credit and collect the oil burner concerned, but as per company policy she requested the whole tray back? The reason for this is twofold, firstly it would be very difficult to get a part tray back in tact, as the burners would be lose. Secondly, we will take the matter up with our supplier and would need the full tray to do so. I hope this clarifies the matter? If you could please contact our customer service again, they will only be too pleased to credit the burners and arrange collection of the tray. Finally, I am terribly sorry that you feel that our customer service was not to your satisfaction today. However, you can see all the very positive feedback we get with regards our customer service on reviews.co.uk and I personally receive extremely positive feedback verbally from customers on an almost daily basis with regards out customer service team. Please feel free to contact me directly, if you should wish to discuss the above matter. Kind Regards Matthew Shaw

Posted 10 years ago

“Puckator was amazing to deal with,Extremly helpful and super fast postage the shipment came so well packed I'm beyond happy and love the stock so much,I can not wait to order more an absolute pleasure to deal with,Highly recommend.”

Helpful Report

Posted 10 years ago

“Website was easy to navigate and order from. Delivery information was good and no hassles getting refunded for damaged items. I would buy from them again.”

Helpful Report

Posted 10 years ago

“Not impressed with the new stock coming in 2 days after I'd ordered after it said that it would be Oct! I would have held on as I wanted to inc the bath bombs in my £100 minimum. I have emailed but had no response as yet.”

Helpful Report

Posted 10 years ago

Hi Jayne, we're sorry to hear you've experienced this issue. Whilst we try to have our stock-in dates as accurate as possible, there are sometimes delays or reorganisations due to circumstances outside our control. Our customer services will have received your email and will be able to assist you with this query. Kind Regards

Posted 10 years ago

Hi Jayne I am sorry there has been some confusion with your order. I will ask Customer Service to contact you ASAP. Kind Regards Matthew

Posted 10 years ago

“good fast service with order and delivery high quality goods and well packaged so very satisfied”

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Posted 10 years ago

“Ordering and delivery of excellent products was brilliant. Will be happy to order again from this Company”

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Posted 10 years ago

“Fast and efficient service was pack great so no damages will defo be using this service again”

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Posted 10 years ago

“Goods of good quality delivered swiftly well packaged and great value”

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Posted 10 years ago

“This was my first time orderin from Puckator. I was impressed by the speed of delivery and very happy with the quality of goods. Will definitely order again”

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Posted 10 years ago

“Always quick delivery. So far no problems :)”

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Posted 10 years ago

“Great items great price great service A++++!”

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Posted 10 years ago

“I have been ordering from Puckator for about 18 months now and I think they are a truly fantastic company - I can't recall ever having an issue with any order I have ever placed and my orders are always delivered very promptly. Puckator has helped me to grow my business so I would like to say a huge thank you to them.”

Helpful Report

Posted 10 years ago

“Puckator is always prompt and packaging secure. If there is a problem they are quick to sort things out”

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Posted 10 years ago

“Great value and good range of items.”

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Posted 10 years ago

“Very quick and efficient and good quality goods”

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Posted 10 years ago

“Swift and efficient delivery”

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Posted 10 years ago

“My order arrived at the time confirmed and I was so happy to see it had all been packed safely with no damages, this is so important as with other companies I have experienced so much damage due to lack of packaging. Thank you for taking the care with this issue, brilliant service.”

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Posted 10 years ago

“Easy to deal with, helpful, followed by a quick easy delivery.”

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Posted 10 years ago

“Quality and price very good . Hospital charity gift shop well attended and we find that out patients, especially elderly and disabled, love having items to hand and being available to them. Goods are affordable and attractive.”

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Posted 10 years ago

“The order arrived quickly and everything was packed well so no damage. Quality of items was good.”

Helpful Report

Posted 10 years ago

Puckator is rated 4.7 based on 1,327 reviews