Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,327 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

Write Your review

Tell us how Puckator made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for the camper van mugs for some months, as they were out of stock for so long I found a different supplier. This supplier is Eapollo and I buy them in boxes of 4 and they cost me £7.96 per 4, cheaper than you supply. Recently they also went out of stock but were supplied to me again within 12 days. Imagine my surprise when I found a sticker on the outer of the box of 4 which said - puckator CV23 4 assorted. Your comments on this situation are eagerly awaited!”

Helpful Report

Posted 11 years ago

Hi Lynette I am really sorry that you are less than satisfied with the some aspects of our service. If can address the issues one at a time. Firstly, in respect of the CV23 been out of stock for so long, we are aware of this issue and have been working really hard to rectify the situation. The reason for the delay has been a shortage of skilled painters in the facility that makes the mug, and also the popularity of the item. These two situations combined have made it very difficult for us to keep supply for any length of time. We are however reasonably satisfied that after sourcing an additional supplier, this situation should improve going into 2015. Secondly, in relation to e-apollo. I am not sure you are aware, but as a large importer, Puckator does supply other wholesalers and distributors across Europe, both online and offline. For a significant commitment to purchase a minimum amount of stock annually, wholesalers and distributors can apply for a "wholesaler account", certain conditions must be met. They must only supply retailers (not the consumer), significant minimum quantity per line and minimum annual spend is applicable. E- Apollo is one of these wholesalers and may have purchased significant quantity of the item mentioned, allowing them to keep stock after we have sold out. In terms of the price, Puckator is competitive and our price for CV23 is as low as £7.80 for 4 pieces. I hope this answers your query, we really do appreciate your custom. Regards Puckator

Posted 11 years ago

“Excellent quality goods & service. Delivery was very quick. Thank you.”

Helpful Report

Posted 11 years ago

“Very good customer service, all round a very professional and friendly business”

Helpful Report

Posted 11 years ago

“Very pleased with products, excellent packageing, received goods within a few days, no problems with delivery, wud highly recommend to others”

Helpful Report

Posted 11 years ago

“I have not ordered for some considerable time from you because your delivery service and telephone manner left very little to be desired BUT i decided to try again and see if things had improved well THEY HAVE what an amazing service thank you very much Vanessa steel Angel De Light”

Helpful Report

Posted 11 years ago

“everything arrived on time and very good quality”

Helpful Report

Posted 11 years ago

“I love your products and have always been very satisfied with the service you offer and delivery times. The only thing I could suggest to encourage me to buy more frequently is to reduce the minimum order amount to qualify for free delivery ?”

Helpful Report

Posted 11 years ago

Hi Gail Thanks for such lovely feedback! We do try to offer free delivery at a competitive order value, but what kind of reduction do you think would make you order more frequently? If you let me know, I will bring it up at our next general meeting. Kind Regards Matthew

Posted 11 years ago

“I am normally happy with both products and service. In this particular order there was one item ie style princess sticker album which turned out to be very small indeed and not what I had expected...so disappointed with this for the price...but generally this is an exception rather than a rule. Generally products are priced fairly and delivery is always quick...within a few working days.”

Helpful Report

Posted 11 years ago

We am very sorry you are unhappy with a product, if you contact customer services we can arrange to take those items back from you. You can find product information on our website including the dimensions of the items (which is just under the Add to Cart button on the product's page) but if you need any further information before purchasing just contact customer services who will be happy to help.

Posted 11 years ago

“A great range of products and availabilty, especially at this time of year. Very well packaged and no breakages. Good qulaity items.”

Helpful Report

Posted 11 years ago

“First class service from start to finish .”

Helpful Report

Posted 11 years ago

“Excellent service and product, thanks”

Helpful Report

Posted 11 years ago

“Very pleased with the quality of the stock, the boxes they come in and the quick delivery I will def be back for more thank you”

Helpful Report

Posted 11 years ago

“I am very happy with my order, it all arrived in super fast time, very well packed. A few of the lighter items had packaging crushed by the heavy items but looking at the way it was packed, they had done their best to prevent this from happening. I am guessing that it happened by the boxes being mishandled in transit. I would happily order again.”

Helpful Report

Posted 11 years ago

“Good easy website, prompt delivery”

Helpful Report

Posted 11 years ago

“Very pleased with the service. The mugs I have ordered were absolutely fabulous. Everything was packed safely and the delivery was absolutely on time. I am definitely going to order again.”

Helpful Report

Posted 11 years ago

“PUCKATOR ALWAYS DELIVERS FAST AND THERE PRICES ARE GOOD AND THE WEB SITE IS EASY TO USE.”

Helpful Report

Posted 11 years ago

“The order was easy to place, arrived on time and was well packaged. Will be ordering again very soon....”

Helpful Report

Posted 11 years ago

“Good service, booked in delivery, good old fashion service not many around any more, Dave, Cosy Time Bridlington”

Helpful Report

Posted 11 years ago

“Lovely Products, excellent value and prompt delivery. Unfortunately I wish the packing was better in the last 2 deliveries I've had damaged products and ripped boxes including the main box.”

Helpful Report

Posted 11 years ago

“Excellent company to deal with, extremely helpful and quick with paperwork, and delivery!”

Helpful Report

Posted 11 years ago

Puckator is rated 4.7 based on 1,327 reviews