“I purchased a Harness over a month ago after numerous emails and calling on the phone I have no replies to my email no harness no refund .. do not purchase anything from this vendor.. very disappointing…”
“I ordered an item and saw that it was immediately charged to my AMEX. I sent an email a week later to to check the status of the order and did not receive a response, so I called 2 days later. The person I spoke with said the order would ship sometime next week. I won't even complain here about shipping times as the worst part of my interaction with this company was the extreme rudeness by the person who answered the phone. I have never ever - ever had a company representative speak to me this way. She was sarcastic, mean and rude. She said she would cancel the order as she knew I would be trouble to deal with (paraphrasing). Thank goodness I got my money back quickly and I am glad to be done with this company. There are just too many customer-centric businesses out there ... no need to deal with ones that employ such hateful people.”
“I recently purchased a leather harness for my dog. I received it and it was too big for her. I contacted you on multiple occasions (email, text, calls) and no one ever returned any of my calls. I wanted to exchange the harness before the deadline of (10 days) from delivery and I NEVER heard back from ANYONE!
Needless to say, I had no choice but to keep a $60+ harness that I will never use.
I will not be a returning customer nor will I recommend you. The customer service was non-existent.”
