Here at Pur Pharma, we're proud to say products are crafted using the purest pharmaceutical-grade ingredients, supporting muscle gain, fat loss, and athletic performance enhancement.
“Hi,
I recently placed an order with Pur-Pharma.is for a vial of Pfizer Depo-Testosterone 200 mg/mL (10 mL multiple-dose vial), advertised as pharmaceutical grade. Everything appeared to be correct at first glance, but upon closer inspection, I noticed a visible impurity floating inside the vial.
As someone familiar with the standards of pharmaceutical-grade products, I can confidently say that Pfizer would never release a product with visible contamination. This leads me to believe that what I received was counterfeit.
I contacted the company and requested a refund, which they provided—so I do appreciate that. However, when I asked if it was normal for a pharma-grade product to contain impurities, their response was that “99% of the time contamination happens during shipping.”
To me, this clearly shows that the company is shifting the blame away from the supplier or manufacturer, rather than addressing the real issue of product integrity.
While I’m thankful for the refund, I will not be ordering from them again. For anyone considering using this site, I recommend being cautious. it’s now in the trash.
Best regards,”
Hi Ismael,
Thank you for your feedback. We genuinely appreciate you bringing this to our attention.
We’d like to clarify that in our entire operational history, we have never encountered an issue with contaminated vials. Your case is the first of its kind, which is why it was taken very seriously and a refund was issued immediately.
We understand your concerns and fully respect your decision. That said, we have thoroughly reviewed the situation and found no fault on the part of the producer. All other vials from the same batch were verified to be clear and uncompromised.
“My order was falsely advertised and I brought it to there attention and they thanked me for bringing it to there attention but took no initiative to fix the problem or offer a refund”
Hello Sam Wallace
Thank you for your feedback. To clarify, your order was for a 5mg kit, and you were actually supplied a 10mg kit—double the advertised amount—at no extra charge. While we appreciate you bringing the discrepancy to our attention, this worked entirely in your favor, and no product was missing or misrepresented to your detriment.
We always strive for accuracy in our listings, and we’ve since updated the description to avoid any future confusion. However, as you received more product than paid for, a refund or discount wouldn’t be appropriate in this case.
If you have further questions, we’re happy to assist.
Hello Roberto, Pur-Pharma has not blocked you as we've mentioned to you by email. Your issue is your payment method. You have multiple options for payments and we suggest trying one of those alternatives.
