Here at Pur Pharma, we're proud to say products are crafted using the purest pharmaceutical-grade ingredients, supporting muscle gain, fat loss, and athletic performance enhancement.
“My account is under my wife’s name J. Jordan my first order was wrong l ordered two test 400 and received 1 test 400 and 1 test my third order ordered superman pills and received cialis l am a once a month customer please note your prices are extremely high,even though l e ordered reta from you l can’t afford 185 when you can get it for 50 and comes even cold packed”
Thank you for your feedback. We're genuinely sorry to hear about your concerns.
We take shipping accuracy very seriously, and if an error ever occurs, we make it right immediately and go above and beyond to ensure our customers are taken care of. We also checked our records and don't have any correspondence from this account regarding the issues you mentioned. Our customer service is one of the things that truly sets us apart, and we encourage customers to contact us right away so we can resolve any concerns promptly.
Regarding Retatrutide, we understand that lower-priced options can be tempting. However, our recommendation is simple: have any $50 Retatrutide independently third-party tested. Authentic Retatrutide is expensive to manufacture, the raw materials are extremely difficult to source, and unfortunately many peptide sellers are currently flooding the market with counterfeit or misrepresented products.
Every batch we produce undergoes third-party mass spectrometry testing to verify identity and purity before it reaches our customers. While our prices may not be the lowest, they reflect the quality of the raw materials, rigorous testing, and the confidence that you're receiving the authentic compound.
We appreciate your business and, if there's anything we've missed or any unresolved issue with a past order, please reach out to us directly. We'll be happy to investigate and make it right.
Hi Steven,
We sincerely apologize for this oversight. We unfortunately ran out of Xcite Superman over the past week or so, and your replacement was caught up because of the temporary stock shortage.
We received a fresh shipment late yesterday, and to make things right we've arranged to send you a 50-pack as a gesture of our appreciation and to ask for your forgiveness.
Thank you for your patience and for bringing this to our attention. We truly value your support and appreciate the opportunity to make this right.
Thank you for taking the time to share your feedback. We do want to clarify that we are the only lab in our space that third-party tests every single batch, so claims of “mediocre” product quality don’t align with our verified testing standards or the results consistently reported by the majority of our customers.
While we understand that payment flexibility can be convenient, our primary focus has always been product quality, safety, and consistency. In the long run, health and verified lab standards matter far more than how a purchase is paid for.
We appreciate your input and wish you the best moving forward.
“Made an order or anavar in November, got it fast. Couple business days.
Made a $600 order of primo and test, over a week ago. No tracking number, no package yet. Been communicating with Maria via email. Got offered a refund, or for them to send out another package. Hopefully this is resolved by next week end. Will come back to update 👍”
Thanks for your review and for giving us the chance to address the situation. We appreciate you acknowledging the fast delivery on your first order.
We want to be clear: we’re the only lab that fully stands behind every single order with a 100% delivery guarantee or a full refund. Canada Post tracking and transit issues are completely beyond our control, but we always move quickly to resolve them — whether that means sending a replacement or issuing a refund.
We appreciate your patience while we sort this out, and we’re confident it will be resolved by next week. Looking forward to your update. 👍
“The first time using Pur Pharma products I noticed good results. However (after going through appropriate PCT), the next cycle I found potency of product was significantly reduced…but maybe it was a bad batch.”
Hi Brett,
Thank you for your feedback and for being a repeat customer.
All Pur Pharma products are third-party tested for purity and potency, and every batch must meet our strict specifications before release. That said, individual response can vary between cycles due to factors like training, diet, sleep, stress, receptor sensitivity, or even subtle changes in how PCT is run.
We appreciate your honesty and value your continued trust.
Hi Scott,
Your order was delivered on October 29th, according to the tracking details. Please double-check your mailbox or with anyone who may have accepted the delivery on your behalf.
“The test 400 from Pur has given me the worst PIP I’ve ever had, I’ve been getting product from another source without issue and figured I’d try Pur however due to the pain sourced from your test 400 I’m quite displeased.”
Thank you for your feedback — we genuinely appreciate you giving Pur a try. We're sorry to hear about your experience with our Test 400.
Testosterone blends at higher concentrations, like Test 400, can sometimes cause post-injection pain (PIP) depending on factors such as injection technique, site, and individual sensitivity. That said, our Test 400 is extremely high purity and part of a consistently validated line of products trusted by thousands of clients across Canada. The majority experience excellent results with minimal or no PIP.
If you're open to it, we’d be happy to help troubleshoot the issue or suggest an alternative compound with a lower concentration that may be better suited for your tolerance. Your satisfaction is important to us, and we're here to make it right.
Please reach out to our support team so we can assist further.
— The Pur Pharma Team
As we mentioned previously, the delay was due to an incorrect postal code being entered at checkout. Because of this, the package was returned and is currently being reshipped to the correct address. We appreciate your patience and understanding, and we'll provide tracking details as soon as they’re available.
Thank you for your continued support.
“Quality is great and realliable but lately pur pharma is selling out of things and not restocking them I might be considering after 2 years switching to another supplier.”
Thank you for your feedback and for being with us these past two years — your loyalty means a lot. We completely understand your frustration with recent stock shortages. Unfortunately, this has been an industry-wide issue affecting nearly every supplier due to ongoing raw material and logistics challenges.
That said, we’ve made every effort to stay ahead by increasing inventory levels and securing larger supply chains, which is why we’ve still been able to fulfill the majority of orders. However, with high demand, some back orders are still unavoidable at times.
We’re constantly working to minimize these gaps and maintain the reliability you’ve come to expect from us. We hope you’ll stick with us — we’re confident things will continue to stabilize.
“Shipping was good. Wasn’t overly impressed with the outcome of the product. Doesn’t seem to be very potent. Might try something different next round.”
Thank you for your feedback — we truly appreciate it. We're sorry to hear the results didn’t meet your expectations. Please note that all our products are third-party tested for efficacy and potency to ensure consistent quality. If you'd like, we can help recommend a product that better suits your goals for your next cycle to ensure you get the best possible results.
“They are ok but I’m not totally convinced they are not another online company that took my money and didn’t send the product. The only positive thing is they take credit cards because I am protected by them. The prices are getting ridiculous and until I find someone else who is trustworthy I will use this site they have delivered everything I ordered in a reasonable time.”
Thank you for your feedback. We understand your concern, and we want to reassure you that we've confirmed every one of your orders has been delivered in full and on time. We take pride in being a reliable and transparent company, and we’re glad you’ve received everything you ordered.
We also appreciate your acknowledgment that we accept credit cards — it's one of the many ways we aim to provide our customers with security and peace of mind. We’re always working to keep our prices competitive while maintaining the high quality and service you expect. If you ever have questions or need support, our team is here to help.
Thanks again for your continued trust.
