“Bad product and even worse customer service.
The tap keeps breaking and needing expensive maintenance.
I was instructed by the customer service representative to bring my claim in writing to her supervisors, its been weeks since then with multiple times i had to chase up, i'm actually getting ignored at this point which is a joke...
Do yourself a favour - avoid them.”
“I had there system for almost 10 years the water taste very nice ! However the cost of the filers and annual service every year is extremely high and in the last 3 years that keep increasing the price. Despite being a long term customer. The last service I had the engineer didn't do a good job. I notice that the pump would activate more frequently when I was hardly using any water. And now as a result the pump is broken and leaking brown liquid. I fear to contact them because it will cost a arm and leg. Thankfully selling the house next week and leaving this system behind! I will never buy from this company again. !!!”
“I had a bad experience with this company last year on the annual service. I was hesitant this year to get my service done again but they stepped up and recognised the issue and sent a good technician. No problems since and a follow up call to double check was appreciated. I hope they are now back on track and service keeps its standards.
Olivia Griffiths”
“Really good British Company who manufacture excellent drinking water purifiers in Woking. Their service is brilliant, I had an installation within a week of placing an order - the engineer turned up on the dot and was finished 2 hours later. he left the kitchen cleaner than when he started. These days its unusual to get British made products - this company are a break from the norm. Honest, professional and come across as a really happy friendly crowd.”
“I have to say the PureH2O ‘PurityPro10’ home system is the best we have ever had!
We have had various systems but the level of service we received for the planning of a complete home installation compared to other companies was the best ever. My self and Judy would like to say to PureH2O thank you so much for improving our lives with your fantastic technology and system. We literally could not live without it especially as I have severe Psoriasis all over my body.
The two engineers who came to install it were amazing and explained how it all worked and now one year later we have most amazing tasting water without any sign of Chlorine smell which comes with normal tap water.
My self and Judy would like to say to everyone ‘if you are considering buying water filter system from PureH2O, just go to the best you won’t be disappointed’. This system is the best we have ever had, and we have had three systems by three other manufacturers all of which we had problems with.
The home system we had installed from PureH2O is the ‘PurityPro10’ and is the best system in our view to get and money can buy. The service maintenance schedule we have with them is simply the best we have ever experienced and for a very reasonable cost.
The level of service we have received from PureH2O has been the best ever we have received by any company we have been with to date. Judy and myself would like to say a big thank you to PureH2O for improving our lives massively in regards to our health and my serious skin condition (Psoriasis).
To have the best water you have to go to the best and that’s without any doubt PureH2O only.”
“Since we've had a whole home water treatment system installed by PureH2O the difference it's made to the shower and bath water is great. I used to get very dry skin because the water was so hard but that stopped almost immediately and now it feels like I've got moisturiser on my skin after bathing. I can recommend the PureH2O team they are highly proficient and installed everything in a clean and tidy manner.”
“PureH2O deliver awesome Customer Service - I know I've been a customer for 30 years
Their PurityPRO range of water purifiers are a British designed Reverse Osmosis system and the most water efficient RO system in the domestic consumer market. It's clever design eliminates the back pressure problem inherent in RO systems and reduces power consumption by 95% because it doesn't need a pump even if water pressure is low.
Obviously the stupid negative review is written by some idiot who doesn't want to pay for the service”
