Pyramid Carpets Reviews

Name: Pyramid Carpets
Rating: 4.55

4.6 Rating 75 Reviews

88 %

of reviewers recommend Pyramid Carpets

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Metrics

4.6

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

0114 255 5553

Location:

Pyramid Carpets709 Chesterfield RoadSheffieldSouth Yorkshire
S8 0SL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some vinyl floor laid and it took six weeks after paying for it for it to be fitted - poor communication from the company. Now it has been fitted it has wrinkled in parts, it lifts up when being vacuumed and I was charged for two door bars that weren't even fitted! I contacted the shop but the matter hasn't been resolved to my satisfaction. Very unprofessional and uncaring company. I won't use them again and cannot recommend them at all.”

Helpful Report

Posted 2 months ago

“Feb 2022 – Pyramid fitters fitted carpet (already in my possession, not supplied by Pyramid) to entrance step and new nosing to the outside of front door step. Should also have fitted a metal strip inside the door, but didn’t. Outside nosing not originally meant to be on the job sheet. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer. April 2022 – fitters returned to fit metal strip to the inside of door step. To do this they had to remove the carpet they fitted previously in February – then used most of the remainder of the carpet to repeat and redo the original job. As fitters left, I noticed a corner of the carpet was not glued down properly and just managed to call them back before they left the car park. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer again. June 2022- fitters returned to refit metal strip as the one fitted in April came loose. As it came loose, I tripped over it, almost fell over but badly injured my foot instead. Summary: Shoddy workmanship caused my injury (in my opinion). Disappointed customer again. July 2022 – delivery driver (not a fitter!) was sent to fit a wider metal strip, as the one fitted in June came loose, yet again. Wider strip has since remained in place. Surely the professional fitters must have known the narrower metal strips were unfit for purpose? Anyway, there were a couple of other visits in between June and July to see what was actually required; horse, bolt and stable door sum this up. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer, again. Door plate has remained in situ since July, hurrah! Apart from the delivery driver, no member of staff visiting my property apologised in any way for any of the utter shambolic debacle of events, everyone blamed another department, lack of communication, etc. Turns out that I’m quite possibly and probably (in my perceived opinion) just an irrelevant, if disappointed, customer. August 2022, Pyramid now want paying for their shoddy work and service. Over £80 “to supply and fit new nosing”, it says on my invoice. Seems expensive for such shoddiness. Apparently, the whole job has cost Pyramid a lot more than this (all Pyramid’s own doing, not mine) and when I queried the customer service and quality of workmanship provided, I was told that if I don’t pay in full, they will send out a legal letter. Wow. No offer of any kind of gesture of goodwill, impossible to speak personally to a manager. I’m an older customer, I feel very let down by the whole thing. Summary: shoddy in all areas (in my opinion), and I’m very disappointed in all areas . Don’t bother with them. I won’t, ever again.”

Helpful Report

Posted 1 year ago

“My wife and I went into the store this morning and found what we were looking for. About 5 staff looked as though they were on staff training. Another member of staff was sat at his desk on his computer. My wife asked him for help and he said he would be with us in a minute. After 7 or 8 minutes another member of staff asked if we needed help,we said yes but the guy at the computer snapped "I've already said I'lI help them". More minutes went passed with said guy in no hurry to help us so we left. He didn't even look up as we passed his desk. Never again will I step in Pyramid carpets because you obviously don,t employ staff with manners.”

Helpful Report

Posted 2 years ago

“I had my carpets and flooring fitted throughout the house. They arrived and laid all of the flooring and I pointed out how badly rippled all of the floor was. The response was "Call the shop" with that they left me with a totally godawful job. I was left with ripples, 4 cut off corners, a large hole in a wall from them slamming a door into it and also a badly uneven flooring job with waves, ripples and tears all over it. An utter joke to have left it that way. I emailed and was told the flooring would be sorted. The fitter did return and ripped up the flooring then restuck it all. The hole in the wall was not repaired. After 2 days it all came back up again and looked an absolute state. They were rebooked to re-attend to fix the mess a third time and they failed to arrive. I wasted £70 disconnecting my cooker. and, as a disabled man I also had to move heavy items around for no reason. They eventually did come and said they would stick the whole floor down. I had to pay another £70 to disconnect the cooker (This time it was reimbursed by Pyramid However still leaving me £100 out of pocket - £30 to fix the hole and the first £70) When they came the replaced the first lot of flooring but did not stick it all down as they stated they would. Now, yes, again, the flooring is all rippled and looking shoddy yet again. I have now decided to pay a reputable company to remove it and re-cover it in a more professional manner. My opinion is Pyramid are unrealistically inept. The photos I have uploaded speak for themselves and prove this is not simply someone having a whine. I have genuine reason for complaint. I shall be taking this up with the Council. They (Pyramid) have made promises they did not keep, did dodgy work and failed to do the job right after 3 attempts which is shambolic. A job should be completed first right time and this would prevent this kind of suffering, stress and cost for disabled customers. I am absolutely outraged and I would never do any business with Pyramid.”

Helpful Report

Posted 3 years ago

“They vans are parked all over Woodseats with out a care for customers to Use other shops a bad company”

Helpful Report

Posted 3 years ago

Pyramid Carpets is rated 4.6 based on 75 reviews