Hi Lara:
Thank you for sharing your experience! We’re so glad to hear that you’re happy with the product and our service. Your kind words mean a lot to us, and we’re here anytime you need assistance. Enjoy your product!
Hi Gary:
Thank you for sharing your feedback with us. We're sorry the website wasn’t as easy to use as it should be and that the pricing felt a bit high. We’re always looking for ways to improve and make things more affordable. If it helps, signing up for our emails will give you first access to promotions, and our subscription program offers a discount on regular orders. You can also reach out to our wellness consultants anytime Monday to Friday, 8 a.m. to 6 p.m. CST, at 800-370-3447 or by emailing info@qnlabs.com. We’re here to help make your experience a great one!
Hi Brent:
Thank you for your feedback and for being a long-time supporter. We're glad to hear you appreciate Dr. Marshall’s legacy and trust the quality of our products. We understand that pricing can sometimes be a concern, and we have a couple of ways to help with that. Our subscription plan offers a discount on regular orders, making it easier to stay consistent with your supplements. You can also sign up for our email list to get the first look at promotions and special offers.
Please let us know if you have any other questions or concerns. Thanks again for being part of our community!
“There needs to be on website an ability to add
Another product to the existing auto ship, when ever that date is.
Or is it there and I’m not seeing it? We so love the purity of ingredients!! Website needs user friendly”
Hi Barbara,
Thank you for your feedback and for loving the purity of our ingredients! We truly appreciate your suggestion about adding products to existing auto-ship orders, and I’ll be sure to pass it along to our team as we’re always looking for ways to improve the website experience.
If you have any further questions or suggestions, feel free to reach out to us Monday through Friday, 8 AM - 6 PM CST, at 1-800-370-3447 or email us at info@qnlabs.com. We’re here to help!
“HI. MY ORDER #3000175077 WAS NOT WHAT I EXPECTED SINCE I UNDERSTOOD THAT IF I WERE TO ORDER MULTIPLE PRODUCT THAT THERE WAS A DISCOUNT APPLIED. I DON'T SEE THAT THE 5 NUTRITIONAL FLAKES WERE DISCOUNTED. WERE THEY, OR DID YOU CHANGE YOUR POLICY? THX”
Hi Francis,
Thank you for taking the time to leave us feedback. I’m sorry to hear that your order wasn’t what you expected. We’ll be contacting you directly to look into the issue and make sure everything is resolved. Just to clarify, the nutritional flakes are not discontinued, and we’ll review the discount situation for you.
We appreciate your patience and continued support. If you have any other questions, feel free to let us know!
“I've used your products for years. I recently subscribed for regular, monthly delivery with the understanding that I would be charged the lowest price currently available. I noted that the price I was charged did not reflect the concurrent sale. So much for 'lowest available current price.'”
Hi John,
Thank you for being a long-time customer and for sharing your feedback. I’m sorry to hear there was an issue with the pricing on your subscription orders. I understand how frustrating that must have been, especially with the expectation of receiving the lowest available price.
We will review your account and make sure everything is accurate for future orders. We’ll be reaching out to you directly to address this.
Thank you for your continued support, and feel free to reach out if you have any further questions or concerns!
“So far , so good with the liquid vitamin d. In transit, the dropper leaks as the bottle was on it's side. Could have been worse, lost a negligible amount of oil. Perhaps putting a conventional cap and including a well bubble wrapped dropper might be better for shipping.”
“Really great staff!! That said, their advice that my monthly subscription was about to ship arrived so close to the time it actually shipped that I had no time to adjust - sort of defeats the purpose.”
Hi Nick:
Thank you for the kind words! I’m really sorry that the timing of your subscription notice didn’t give you enough time to make any changes. I completely understand how frustrating that must have been, especially when you expect more flexibility.
We’ll definitely work on improving the timing of these notifications so you have more time to adjust your order. Your feedback is really important to us, and we appreciate your understanding. If there’s anything else I can help with, please feel free to reach out.
Thank you again for your continued support!
“The last Autoship didn't work on time so had to change the dates and order it freely. Still the NAC didn't come in at 15% of like the rest of the order but at least I got a delivery even though I had to go a couple days without HCL.”
Hi Frank,
Thank you for sharing your feedback and for being a loyal customer. I’m sorry to hear that your Autoship didn’t work as expected, and I understand how inconvenient it must have been to go a few days without HCL. We’ll review your account to make sure everything is set up properly for future orders.
We appreciate your understanding and continued support. If there’s anything else I can assist you with, please don’t hesitate to reach out!
“I have been using Dr. Marshall's products since 1985. Some good products have come and gone. I will continue using QNL as long as their purity continues. Thank you, David Paap.”
“The quality and purity of Quantum Nutrition Labs supplements are fantastic! I have been using various supplements for over 20 years and I couldn't be happier. It is difficult to find quality supplements and Quantum Nutrition Labs never disappoints. The reason I am giving QNL 4 out of 5 stars is that at times, some of the previous supplements I would regularly order become discontinued. I am not sure what the reasons for this might be, i.e quality control, less customer demand...etc. A few items I miss are the progesterone cream, Quantum Tooth and Gum Support, and a product that used to be called Gold 360. This is my only complaint. I have not found a cleaner, pure, high-quality source of supplements than QNL.”
“I love the QNL supplements. They really work. I have an auto-ship account, and this month I added 2 products to my order this month. They did not come, so I looked to find out why. When I added the 2 products, the default is that it will ship every 3 months, and I'll receive them the first time in 3 months. This makes no sense to me. It was my fault for not catching that detail when I ordered, but when someone adds a product to their order, it makes no sense that they want it not now, but in 3 months.”
“I am a strong believer in QNL. I have been using it for years. Unfortunately, like everything else comes inflation. QNL is a bit expensive but it works!”
“I love the products. I take calci-mag, max stress B, D3 Gold, Quantum Digest and HCL. I wish you still had the volume discounts for buying more than one bottle. Subcriptions don't work for me since I purchase for 2-3 months in advance.”
“I have purchased items from QNL for the past 5 or more years and have always been pleased; however, I have noticed a decrease in availability of items and service in the past 2 years. I hope this improves because I've come to depend on QNL. I'm not too pleased with the 'fermented' items....they seem to spoil quickly. I would have given this 5 stars except for the last couple of times I have tried to purchase some items and they are not available (e.g., gallbladder PG, heart PG, limonene, et al.) I wish more would be more readily available on Amazon. I miss Bob Marshall.”
“QNL was prescribed for me and my husband a few years back and it really helps with digestion. As we age , we need help with this. I also like the purity of the product , I prefer this Over the store products.”
