“I love the quality of QNL’s supplements but they are becoming very expensive. Without a sale, I can’t afford to buy their supplements. Unfortunately I’m researching and seeking quality supplements from other vendors as a replacement as prices continue to rise at QNL.”
“I have used QNL products for many years and appreciate the quality and the research! What can be problematic is placing a big dollar order only to get an email the next day that the same product is now 30% off. This is a huge disappontment and financially significant as the QNL products are pricey to begin with. Other companies seem to have more predictable sales and the timing of ordering is much easier.”
“You say you want to continue top-quality supplements, but instead you discontinue them, the latest one being chlorella. Now I have to go elsewhere to get it and give my business to them.”
Thank you for your feedback, Mary Ann. We understand how disappointing it is when a product you rely on is discontinued. While we always strive to maintain a broad selection of high-quality supplements, sometimes sourcing, demand, or other factors make it necessary to retire certain products. We appreciate your long-time support and understand your frustration regarding Chlorella.
“QNL's product quality is top tier, but I am incredibly alarmed at the price increases over the past five years, which seem exhorbitant and borderline criminal to say the least.”
We appreciate the honesty. We’re glad you still see the quality in QNL products. Pricing has risen over the past few years due to increased sourcing, manufacturing, and testing costs, and we’ve chosen to maintain our standards rather than lower quality. We value your feedback and your support.
“Little disappointed in communication. I wanted to change my delivery date. And I was told to go online and change The date And when I did it automatically increased my HCL $20 more so I stopped before I change the other two.. I called up and the girl who does internet Said she couldn't do nothing about it... Hopefully you can fix that for me and put it back on my automated payment And delivery the way I had it.. Thanks George Greco....2016794935”
Thank you for letting us know, Keith. Once an order leaves our facility, delivery timing is handled by FedEx. If you’d like help checking the status or need support, our team is happy to assist at 800-370-3447 or info@qnlabs.com.
“I recently have to use twice as many capsules to achieve the same results. I think the company was purchased and the cost cutting efforts have lowered the effectiveness of your supplements. I am searching for alternative sources.”
Thank you for your feedback, Chas. We’re sorry to hear you’re not getting the same experience. QNL hasn’t been purchased, and our formulas and quality standards have not changed. We’re still fully committed to the same purity and testing that Dr. Marshall put in place. We appreciate you choosing QNL!
Thank you for sharing your thoughts, Michael. We truly appreciate your history with the brand and understand how strongly many customers felt connected to Dr. Marshall’s legacy. Our team continues to honor his standards by maintaining strict testing, clean ingredients, and the same commitment to quality he championed. We value your feedback and thank you for being part of the QNL family.
Thank you for your honest feedback, Terence. We’re glad to hear you like our products and completely understand your concern about pricing. Our focus is on maintaining the highest quality, purity, and testing standards possible, which can affect cost. Still, we appreciate your input and loyalty—thank you for being part of the QNL family!
“I've been enjoying some of your products over the years. It's hard to know the effectiveness of the ones that just arrived, especially because I take them along with a number of other supplements.
The reason I chose 3 stars is (1) I find your prices outrageous (I purchase most of my supplements elsewhere), and (2) your website is impossible to use, especially when it comes to checking out. This problem has persisted over the course of years and I remember speaking with your customer service about it in the past. Is there a reason why it can't be fixed??”
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed some of our products over the years, and we appreciate your honesty about your recent experience. We understand your frustration with both pricing and website usability—your concerns are completely valid. Our team is currently working to improve the site for a smoother checkout process, and feedback like yours helps guide those updates. You can also sign up for our email list to stay informed about sales and use our subscription option to save on future orders. Thanks for being part of the QNL family.
We appreciate your honest feedback. We know price increases are frustrating. The reality is that our strict standards mean rejecting many raw materials that don’t meet our criteria, which does raise costs. What never changes is our commitment to purity and quality. Thanks for choosing QNL and trusting us with your wellness.
Thanks for your feedback, Stella. We do offer free shipping on orders over $100, and we’ll keep working to make the experience as smooth and valuable as possible. Thanks for choosing QNL and trusting us with your wellness.
Thanks for your feedback, Thomas. While we may not be the lowest-priced option, our priority is quality. We go the extra mile in testing every single batch and lot to make sure you get a product that’s clean from pesticides, heavy metals, mold toxins, and anything else that doesn’t belong. This comes at a trade-off most companies aren’t willing to make. That’s a standard we’ll never compromise on.
Thanks for the feedback, Randy. D3/K2 is in high demand, and we’re working hard to keep it in stock. In the meantime, you can sign up for a restock alert on the product page. Feel free to reach out to our team at (800) 370-3447 or info@qnlabs.com if you have any questions.
Thanks for your feedback. This order was placed while all items were in stock, and the shipping fee applies when the free shipping minimum isn’t met. If you ever have questions about how to qualify, feel free to reach out to us at (800) 370-3447 or info@qnlabs.com.
Sorry you couldn’t get through. We know every dollar counts, so don’t miss our subscription discounts and email promos. If you've got any questions, you can reach us at (800) 370-3447 or info@qnlabs.com.
“You were a 5 for so long. Some of your customer service team would bend backwards for us. You have others at this time that will not go the distance. I and my wife can name the stand out people over the years. We hope your customer service dept will be A+ again, soon”
Thank you, Ronald and Elizabeth. Your loyalty over the years means a great deal to us. We’re sorry to hear your recent experiences haven’t met the standard you’ve come to expect. Your feedback is heard, and we’re committed to getting back to that A+ service you remember.
Hi there,
Thanks for your feedback. We're glad you like the product and totally understand your concerns about price. We recommend signing up for our email list so you don’t miss out on monthly promotions, and our subscription service is a great way to save on recurring orders.
If you need help setting any of that up, feel free to reach out to us at (800) 370-3447 or info@qnlabs.com. We’re happy to help!
“I was a listener of Dr Marshal for more than 20 years & coincidentally ended up moving to RR, TX. I was happy to know that QNL was a local business & I actually met Dr Marshall in the parking lot of the local supermarket, by chance—amazing man in all aspects. On the other hand, the QNL pricing has become excessive & coupons are rare. Nowadays, other online retailers have the same to very similar formulas for much less. Not every supplement assimilates with every individual, but the Zinc Liquid needs to be reformulated—it’s extremely metallic in taste and reaction, I can’t tolerate it whatsoever; waste of money for me. Max Energy Bs are good, but expensive—Bs need to be taken daily, so I can’t keep up with QNL Max Energy due to pricing. Also, some of the customer service, namely via online support are not friendly. Simple inquiries are answered in unfriendly, written tones & when you ask for details, the answers are blunt and unhelpful.”
Hi there,
That story about meeting Dr. Marshall is something special. He had a real gift, and it’s clear he made a lasting impression.
We’re really sorry the Zinc Liquid didn’t work for you and that your customer service experience didn’t feel friendly or helpful. That’s not how we want anyone to feel when reaching out. We also understand how pricing can be frustrating, especially when you’ve been with us for so long.
We hear you, and we appreciate you taking the time to be honest with us. If there’s anything we can help with, feel free to reach out to our team at (800) 370-3447 or info@qnlabs.com.
