“My first package was returned by Fed Ex. I sent an email to info.qnl and got a phone call that a replacement package would be sent. I never got it. I had to call to have a replacement package sent. I received it today.”
“I was referred to this company for the vitamin B as it was buy 2 get 1 free I took advantage of that and bought 2. I assumed that I would automatically get the 3rd one. That didn't happed Customer service told me I had to order 3 and the 3rd would be not charged. I asked if this could be corrected and was ignored. My first dealing at this point is not so happy. I will most likely cancel my subscription once my 2 bottles arrive. You need to be clear on how the buy 2 get one works.”
“I ordered online. All the times before I was given the bulk price on my orders. This time I didn’t. Customer service communicated to me that it wasn’t available unless I phoned in my order. Sure wish you’d bring it back to online ordering. So convenient & quick, and since you used to offer it for online why take it away???”
“Your website doesn't always work correctly
When you are out of product, you don't tell us on the website, it just doesn't show up. We don't know if you dropped it or out of product. If out, for how long approximately. These are just off my head but I am not always pleased when using your website.”
“Vitamins are good kind of expensive I’m really disappointed with the checkout time the last time they offered a regular price and sale price at the time to pay i was charged full price”
“I very much appreciate your products, especially things that are liquid and fermented; however, I find your website always a challenge, so much more difficult than others. I'm an elderly, crippled widow, not too computer-savvy, so this is a big deal for me.”
