“I have always been so pleased with your products. However, this time, I was very disappointed in the Cayenne pepper product. It was only a little bit over half way filled. I wouldn't order that product again. I am a fan of your products and your team so it won't keep me from coming back.”
Thank you for your continued support, Beverly! We’re really glad you’ve always been pleased with our products.
For 100% Organic Cayenne Powder, the product is filled and sold by weight, not by container fill level, so some space in the bottle can be normal. That said, we understand how that can be disappointing visually, and we appreciate you sharing your feedback. We’re grateful you’re sticking with QNL and valuing the team and products!
“Placed an order on April 8th and then received an email on April 9th about a 20% off sale. I lost that 20% discount on my order. Are QN Labs specials posted the same date every month? If yes, what is that date?
I'm not happy I lost that discount.”
Thank you for reaching out, Frederick. We completely understand the frustration, timing like that is never ideal.
Our promotions are not scheduled on a fixed monthly date, so they can vary based on the offer. Because of that, we can’t guarantee a set day each month for discounts.
That said, we do understand your situation and appreciate you bringing it to our attention. If you haven’t already, our customer service team can review your order and help you further at 800-370-3447 or info@qnlabs.com.
Thank you for letting us know, and sorry the VIP discount code didn’t go through. Our support team can help get that sorted for you right away at 800-370-3447 or info@qnlabs.com. We appreciate you both and are happy to help resolve it!
“For once Quantum had a legit sale on their products! Not hiking them up to make it look like a sale with adiscount. We appreciate the read deal! Dr. Marshall would say good job.”
Thank you for saying that. We’re glad the recent promotion felt straightforward and worth it. That kind of feedback means a lot, especially with the standard Dr. Marshall set. We appreciate you recognizing it.
“I trust the quality of the products. I have an issue with products shipping on the same day but I’m not being invoiced on one invoice and have been charged double shipping.”
Thank you for bringing this up, Linda. We’re glad to hear you trust the quality of the products! Our customer service team has been made aware of the shipping concern and will be reaching out to you to look into it. We appreciate you letting us know.
Thank you, Sandra! We’re glad the product quality and delivery experience have both been solid for you. We appreciate you taking the time to share your feedback and choosing QNL.
Thank you for sharing this, Daniel. We’re glad you’ve had a good experience with the product overall. Our Returns team will be reaching out to gather a bit more information and review the situation, as next steps can depend on a few details. We appreciate you bringing it to our attention and choosing QNL!
Thank you, Charles. We truly appreciate the encouragement and your support. It means a lot to know our work continues to matter, even during challenging times.
“Difficulty with follow up after order challenges that got lost in their system. They were fairly nice but could have handled it with more grace and kindness. I’m a regular customer. Their products are very effective!”
Thank you for sharing this, Teresa. We appreciate your honesty and your continued support as a regular customer. We’re glad the effectiveness of the products has stood out for you, and we also hear your feedback about the follow-up experience. That kind of input is important to us as we work to improve how we handle order issues. Thank you for choosing QNL and for taking the time to let us know.
Thank you for the feedback. We’re glad you enjoy the products. Our pricing reflects the quality of our ingredients and the extensive testing behind every formula, though we understand it can feel expensive. Keeping an eye out for sales is a great way to save, and we appreciate you choosing QNL!
We’re so glad to hear that! It means a lot to know you’re enjoying the quality of our products and the friendliness of our staff. Thanks for choosing QNL and for sharing your experience!
We really appreciate your honesty! We understand our products can be an investment, but we’re proud to offer premium quality backed by extensive testing and clean ingredients. Thanks for recognizing the value and choosing QNL!
“The current online ordering system is a little klunky. It showed double shipping charges for my auto-ship items. However, Jennifer watched my account and made sure that the shipping fee was only charged once. I appreciate her excellent customer service!”
We appreciate the feedback, Lara. It’s wonderful to hear Jennifer provided such attentive service. We’ll keep working on making the website better too. Thanks for choosing QNL!
We appreciate your feedback. Our practitioner network is growing, and we’re working hard to make our products more accessible to those who need them. Thanks for being part of the QNL family!
“Prior to recently, these products have been on my top 10 list; however, since the prices have risen and continue to rise, I am not sure if I can continue to use these products. This is very disappointing to me as I really like these products.”
Thanks for sharing your concerns, Susan. Prices do rise as sourcing and testing become more challenging, but we never compromise on quality. We’re grateful for your loyalty and hope to keep supporting your health with products you can trust.
We appreciate your feedback! It means a lot to know our products are having a positive impact and meeting your standards for quality and purity. We’re honored to be part of your health journey!
