Thank you, Sheila. We truly appreciate your loyalty over the past 20 years and are grateful you've been part of the QNL family for so long. We understand your concerns about pricing. While we've worked hard to maintain the quality and sourcing standards our customers expect, we know affordability is important as well. We hope you'll keep an eye out for the special promotions we run throughout the year, and we appreciate your continued support.
“Have had several autoship orders were not invoiced with the best advertised price (per QNL website), so I was overcharged. I have to call customer service to bring this to QNL's attention and receive a credit. It is to the point that I have to review every line item on every order because I cannot trust QNL to automatically invoice me with the best current price. I am disappointed and do not have to do this with any other vitamin or supplement company I buy from. This is just a QNL problem. Hello QNL management, are you there?”
Thank you for your honest feedback, Richard. We understand how frustrating that experience has been, and we appreciate you bringing it to our attention. We’re currently working on improvements to our website and autoship system to help address issues like this. Thank you for your patience, and we truly appreciate you taking the time to review your orders and let us know where we can do better.
“Supplements are great. Delivery through FedEx is awful. No one contacted me on the status of my delivery and when I called QNL the representative searched the records and found that FedEx said they attempted delivery twice, was refused and they are sending it back to you. I will be purchasing the supplements from a brick-and-mortar store from now on and never again online. FedEx is awful.”
Thank you for sharing your experience. We’re glad to hear you’ve been happy with the supplements, but we understand how frustrating the delivery situation was. While shipping is handled by FedEx once the package leaves our facility, we know that doesn’t make the experience any less disappointing. We appreciate your feedback and are sorry this order didn’t go as smoothly as it should have.
“Would love it if QNL gave quarterly or yearly discounts for loyal customers. Bob Marshall have reasonable prices for the suppliments but now the prices are very high. I don't purchase half of what I use to. Seems like QNL has gone downhill :(.”
Thank you for sharing your thoughts, Sheila. We understand how pricing changes can affect what people are able to purchase, and we appreciate you being honest about it. We do currently have a 30% off sitewide promotion with free shipping, which can be a great time to restock on the products you rely on. We truly value long-time customers like you and appreciate your continued support of QNL.
“Ever since Dr. Marshall passed away, your new management has been increasing prices all across the board. Even with your "sales", the prices are higher than what they've ever been before with many products costing $5 more per item. Plus, you've taken away the discount of buying more than one item. I feel if Dr. Marshall knew your tactics, he would be appalled.”
Thanks for sharing your thoughts. Dr. Marshall raised the bar for supplement quality, and we’ve made it our mission to keep that bar high. We only use ingredients that meet our strict standards, even if it means turning away a lot of raw materials. It can raise prices, but we believe your health deserves nothing less. We appreciate your trust in QNL.
“I have been using the QNL Kidney Support for 6 years now and have liked how it has helped keep my CKD in check, but after the last two rounds of price increases I am going to do some research to find something similar. As far as I am concerned the product pricing has now gone from overpriced to abusive.”
We hear you, Randall, and we get it. Sourcing truly clean, high-quality ingredients has only gotten harder, and we reject more than we accept to meet our standards. That commitment to quality does affect the final cost, but we believe it’s what sets our products apart. Thank you for being with us these past 6 years.
“Decent products but a shipping nightmare. No one can decide whether a signature is required for delivery - FedEx says no, but then won’t deliver because they say the shipper needs a signature. Not a FedEx issue when it’s happened for both shipments - both of which were delayed.”
Thanks for the feedback — we’re sorry for the hassle. It looks like the address was missing a unit number, which caused FedEx to hold the delivery. While we don’t require signatures, FedEx may if the address isn’t clear. Feel free to contact us at info@qnlabs.com or 800-370-3447 so we can update your info and avoid this in the future!
Hi Patricia,
We’re sorry for the delay with your order. Our team has already reached out to you and is waiting for your response on how you’d like to proceed. We’re happy to make this right for you as soon as possible.
If you need anything else, feel free to contact us at (800) 370-3447 or info@qnlabs.com. We appreciate your patience!
Hello, Julie!
Thank you for sharing your feedback. We’re sorry to hear about your experience and sincerely apologize for the inconvenience. Our team will be reaching out to you directly to resolve this issue. In the meantime, please don’t hesitate to contact us at 800-370-3447, Monday through Friday, 8 AM to 6 PM CST. We truly appreciate your patience and look forward to making things right for you.
Hello!
Thank you for bringing this to our attention. We sincerely apologize for the error and understand how important it is to address you correctly. We are reviewing our records to prevent this from happening again and will reach out to you directly to resolve this issue as quickly as possible. If there’s anything else we can assist with, please feel free to contact our customer service team at 800-370-3447, Mon - Fri, 8 am to 6 pm CST.
“I called and asked for your "nutritionist" to give me a list of everything I needed to be a healthy 83-year
old, and she said she would. I haven't heard a word from her, but I did order product because I believe in
Quantum Labs.”
“I was disappointed in your customer service. I placed an order a day before your 20% offer. I called and asked that the 20% be applied to my order. That was not possible so I ask that the next order I place the 20% be applied. The person on the phone said they would have someone call me back. I’ve been a customer of QNL for at least eight years maybe 10. No one called me back. I am truly disappointed.”
“I like your product but your website is abysmal! Tried numerous times to set up auto ship with no success. Called support many times and on hold forever. Eventually will go with another company”
