Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

“It was amazing and unbeliveable when i got my money back from the scam through the help of COVSECLTD.COM”

Posted 4 months ago

“Leaving this here to warn others!! I booked my car in for an MOT at Quest Motor Group Braintree, it failed by ‘near side headlamp aim too high’, I was told the car was now illegal to drive and I couldn’t take it away. They then phoned me later saying I needed a new headlamp, they had to get it from MG directly and it was going to cost £1003 altogether. I had done some research by this point and spoken to friends who are in the car industry and they advised they should be able to just manually adjust it, so I called quest back (15 times as I just couldn’t get through) asking for explanation as to why I needed a new headlamp and they informed me it can’t be adjusted as it’s damaged. I decided to take the car away and get a 2nd opinion at another nearby garage and I am so glad I did! The other garage adjusted the lights for me within 5 minutes, I asked them if there was any damage to the adjusters at all and they said no!! I took the car back to quest for a retest and it passed! I wanted to leave this here to warn others to please get a 2nd opinion!! I’ve saved myself over £1000 by taking it to another garage! I did not receive an apology from quest for this mistake they made, nor will I be taking my car there for any more MOT’s.”

Helpful Report

Posted 6 months ago

Dear Bethany, Thank you for sharing your feedback and your experience. We’re truly sorry for the inconvenience and frustration this situation has caused you. During the MOT, our team tried to manually adjust the headlamp at no cost but found it wouldn’t adjust. We understand you decided to get a second opinion and that another garage was able to resolve the issue differently. We regret any undue stress this may have caused and sincerely apologise that we did not meet your expectation on this occasion. Your feedback is incredibly important to us, and we’ll ensure this is reviewed internally to improve our processes and communication. I understand our service manager has spoken to you regarding your experience, however if you’d like to discuss this further, then please don’t hesitate to reach out. Best regards, The Quest Motor Group Braintree Team

Posted 6 months ago

“Absolutely useless when selling a car. Lies lies and a few more lies to add to the mix. Don’t ever use the service department, awful. If you’re really unfortunate, you can deal with Keith. Best of luck with that!!!”

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(48738) - Posted 9 months ago

“Very poor experience, was made to feel stupid when I asked questions about returning my car when the lease is finished. I was questioned about whether I actually got the car from quest & did not find this particular sales man very helpful.”

Helpful Report

(48738) - Posted 10 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Very poor service car not put back together after having a cam belt replaced water pump and tensioner not fitted left in box in car and charged for new antifreeze and not even replaced bottle empty”

Helpful Report

(48738) - Posted 10 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the team have been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“The car I bought was sold as having full history when it in fact didn’t. This meant it didn’t have the remaining 2 years of warranty that I was told it had. A warning light came on 2 days after buying the car and I’m still going back and forward with Quest about it now, a year later. Currently they’ve had my car for 18 days and there is very little very slow progress on my car. I was told they would take it to Kia to be repaired if they couldn’t do it themselves. I paid over the odds for a car with part service history and no manufacturer warranty, plus the other small defects with the car have not been rectified. Small things like bits of trim that were missing or broken not repaired properly. When I collected the car there was god hair in the boot, each time it came back for repairs I asked them to clean the boot properly and each time they said they had done but there was still dog hair and smears on rear windows. Terrible quality of customer care, despite everyone I’ve spoken to being very polite and courteous.”

Helpful Report

Posted 11 months ago

Dear Mr Garvey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the General Manager has been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Wouldn’t even give a one star! Got in early Saturday morning, and was told I was first in the queue, only to come back 4 hours later and still had to wait another 1/2 hour! My car failed on binding rear brakes, however it was totally undrivable to take away as the handbrake must have been rammed so hard, it stuck on!!! I would never recommend anyone to come here.”

Helpful Report

(48738) - Posted 11 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Really disappointed that the car I bought was missing an Offside Steering rack gaiter. All the dirt has gone into the steering system. Spent a lot to clean all out. To think a company would do such small avoidable mistake is unacceptable.”

Helpful Report

Posted 1 year ago

Dear Ze, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we weren’t able to look into the issue you have raised as you didn’t bring the vehicle back to our workshop. If you would like us to investigate, please kindly make a booking with our team on 01376 321 456. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“You are just rip off merchants! I hope I never have to visit you again.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Bought a second hand car from these cowboys, never again! They cut corners at every opportunity, just to save a few quid, but in doing so only upset the customer! Now the gearbox has gone wrong after 6 months, and found out they only gave me 3 months warranty. If for some strange reason you do decide to buy a car from here make sure you get a full year's warranty.”

Helpful Report

Posted 1 year ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“I had my MOT completed at Quest Braintree and I was thoroughly dissatisfied. The car was an older car but seeing the decent reviews I thought they would do a good job. I had told them about an error light and said it was most likely the sensor. It seems instead they decided to change the whole exhaust. This didn’t help with the warning light and instead left it with a horrible sound. I immediately went back and told them about the sound and they said it should settle down. The next day it was the same, so I went back. They had a quick look and said that was the best they could do and I was left with a horrible sounding car. I did go to another garage, that was able to fix the noise in 5 minutes and fortunately didn’t charge me for it. I will not go near this company again.”

Helpful Report

Posted 1 year ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“After my car had been serviced & MOT, I drove home & noticed my hands were completely covered in black grease. This black grease was also on my steering wheel, coat & handbag. I noticed it had come from the drivers door handle. I phoned to complain and received a refund for the cost of my MOT. Clearly this is not the service you expect from a main dealer but I would like to thank Michael at Quest who did his best to help.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs K Balls, We do apologise for this, we have stringent processes in place so that vehicles are returned to our customers washed and cleaned, but on this occasion it seems this has not been the case. We have taken steps to ensure this doesn’t happen again, and once again please accept our apologies for this inconvenience. We do hope that you were otherwise very happy with the servicing of your vehicle and that we see you again soon. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“I found the staff incredibly rude and unhelpful. Paid for a diagnostic test but was told the results had been deleted when I asked for a copy.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Ochola, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have reviewed the communication between yourself and our service team, and we feel that we have behaved in a professional manner at all times. Unfortunately the diagnostic test did confirm that a substantial amount of work was required on your vehicle, which also unfortunately does equate to a considerable cost when compared against your vehicle’s current market value. Regarding the deletion of the diagnostic test results, the findings, after our technician had investigated the vehicle, were summarised on the invoice you would have received so you are welcome to use this and visit another service centre if you would like a second opinion. If you would like to proceed with the work we have quoted, please do get back in touch. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Extremely disappointed and totally underwhelmed. After breaking down & being recovered and taken to Quest, I left my car to be examined. I was told to collect my car after a replacement accelerator pedal had been fitted. I picked car up and drove a couple of minutes home. The very next morning I go to take kids to school and the exact same fault lights came on. I take the car back to be told the new pedal was faulty and replaced. I pick the car up and low & behold the exact same lights come up! I take back the car and a replacement sensor was fitted, pick the car up and still the same. I take the car back and now I’m without the car for a month! The car is taken to Fords for their diagnosis, we are then advised after road testing no fault codes lights to collect. I pick up on the Friday pull out of the garage with the engine light on! I take the car to meet family breakdown all lights on dashboard car completely gives out! I call the RAC to be recovered from a very busy roundabout with the children in the car. I just do not know what I have paid 100s of pounds for to be without a car for a month to be in exactly the same position. No faith no confidence and just shocking to be honest.”

Helpful Report

Posted 1 year ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“I love the people and the quality of workmanship is great but there are serious question marks over your organisation and communication.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Payed in advance for a car as requested. Went to pick up on the arranged date and was told it had an issue so couldn't take it away. This was after a part exchange so I had no car. They spend over a month trying to fix it! I wasn't given a courtesy car and was left to pay for public transport for over a month until the problem was resolved. Since having the car over a 6 month period it's been in the garage getting fixed for 3 months. Mainly due to an ECU fault. Even though I've paid for a 12 month warranty I'm now having to spend over £1000 to get the car fixed as "the warranty doesn't cover it" The diesel particulate filter is blocked due to it not being driven because it's been off the road so often with faults. After being forced to pay £350 to clear it, it has blocked again and I'm now being told be Quest that I need to pay £750 to try something else. I've been to an external garage who have told me there is clearly a deeper rooted problem which is causing it. And should be covered by the warranty! The vehicle is still with Quest Motor Group and I'm being blamed for not driving the car enough to clear the filter. I was offered a part exchange with the vehicle to resolve the issue. They offered me £3000 less than what I payed for it 6 months ago. I will be advising everyone to avoid Quest Motor Group on all social media platforms and all forums. If the matter is not resolved quickly and fairly.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Taylor, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. To address the issues you’ve raised, it was unfortunate that we discovered a fault with the vehicle’s ECU during the time you were looking at purchasing it. Once the problem was identified and we explained the issue, we did on a number of occasions check with you if you would prefer to buy a different vehicle, but you wanted this particular model. The ECU fault was rectified under warranty, but there does now appear to be an unrelated issue with the DPF. Even though a DPF regen has been performed on the vehicle, it only resolved the problem short-term and a deep clean will be required, which is what we have quoted you for. The vehicle is still under warranty, but a clean of the DPF is unfortunately not covered. You have been, and still are, using one of our courtesy cars while we await for you to advise us if you would like us to carry out a DPF clean. Please do get in touch with us so we can move forward and resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Sales good but after sales useless no help when problem arrises even when taken service plan and extended warranty when first came telling me needed front discs and pads all round only needed front pads”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Holding, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Our service manager has reviewed your file and at the time of your visit, we advised that your front and rear brake pads needed replacing, and that if the front pads in particular weren’t replaced, then it was highly likely you would also need the brake discs changing too in the near future, as the worn pads would begin to damage the discs. We sent you a video vehicle health check, which also summarised the above, but it doesn’t appear to have been viewed. If you would like us to resend you this, please do let us know by emailing helpdesk@questmotors.com Should you ever need any further assistance with your vehicle in the future we would be delighted to help. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“We were looking for quotes to sell my partners car and come across ‘we buy Essex cars’ which are also part of quest motor group. They confirmed a price and said it would need to be valued in person which we had no worries about as the car is immaculate with not a single mark on it. I got several emails from the company confirming this valuation and saying to secure it we had to book an appointment. We went ahead and booked the appointment, to then be told that without even seeing the car they had changed their minds and were offering £2235 less than the original price offered. Apparently the quote they offer is not correct for all cars - be aware of this before wasting your time with we buy Essex cars/ quest!”

Helpful Report

Posted 1 year ago

We're disappointed to see you have left us a 1-star review. Part of Quest Motor Group, We Buy Essex Cars has been created specifically to value and purchase used vehicles, to allow us to compete competitively with the likes of webuyanycar and Motorway. Just like those valuation sites, the initial valuation is not an offer to purchase, it is the price we may be willing to pay once an inspection of the vehicle has taken place. Our team of industry experts also review all valuations prior to any inspections, and when reviewing the valuations, they will also factor in market conditions and the supply/demand of the vehicle that has been valued. In this instance, the vehicle that We Buy Essex Cars valued required an adjustment based on this which you were made aware of prior to the inspection. We are sorry that on this occasion the market adjustment resulted in a reduction of the valuation prior to the inspection, and this is why we made you aware of the change before the appointment so that you were able to decide whether you would still like to proceed with us. We hope on this occasion that you have been able to find an alternative purchaser for your vehicle at a price that you are more comfortable with, and hope that you may value another vehicle with We Buy Essex Cars in the future. If you have any further queries or would like to discuss this in more detail, please get in touch with the team via hello@webuyessexcars.co.uk Kind regards, - The Quest Motor Group Team

Posted 1 year ago

“The vehicle I test drove had a new mot by all accounts by quest un yet was given the keys to the vehicle to drive the indicators where not working and nearly run out of fuel doing a approximate 5 mile journey how was I allowed to do this very poor and disappointed also costing me money again how on earth has this passed the mot.... Not happy”

Helpful Report

Posted 1 year ago

Dear Sophie, We're disappointed to see you only left us a 1-star review. In response to the issues you’ve raised, the vehicle was fuelled before you test drove it, which equated to around a quarter of a tank, so there was never any risk of the car running out of petrol. Regarding the indicators, we apologise for this fault, and the vehicle has been inspected by our technicians at our workshop and the fault has been rectified. The day after you reserved the vehicle, you informed us of your change of mind, and the deposit taken was fully refunded – there has been no cost to you during this process. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. If you would like to discuss your experience with us further, and also clarify what costs you feel you have incurred, please email helpdesk@questmotors.com Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Very disappointed so far with my experience with Quest, From the moment of reserving a car online, to the point of delivery. Reserved a car online, got an email saying someone would contact me in 24hrs, went well over 24hrs so I thought I best chase it up, Was advised the car was reserved, but the sales team had been very busy. Seemed like every step of the sales process I had to chase up what was happening, Arranged the car to be delivered, was given the impression the car would be delivered on a trailer, but it was delivered by a man, Was told I would get a call when the man was near by, never got a call, And when I range up to chase the delivery of the car, was advised it’s worrying it has not landed yet as it left ages ago. Since I have had the car, I have noticed it’s has an awful droning noise on the rear end, Had it checked over and found that the car has misshaped rear tyres, so needs new tyres and a wheel alignment. Also the heated seats don’t work, which was one of the main reasons for buying this car. Still waiting on a reply to know what to do next.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Shepherd, We're disappointed to see you only left us a 1-star review. We understand there are a few issues with your new Golf, and we are working to get these rectificed for you. A driver is collecting your Golf (130 miles away from us) and bringing it back to our dealership to check out the issues - in the meantime we're dropping you off a courtesy vehicle to keep you on the road while we rectify any issues with your Golf. Due to the nature of a used vehicle, and despite our thorough multi-point check, issues do arise - that's why we include a 3 month warranty, extendable to 12 or 24 months for your peace of mind. We also take great pride in ensuring when the unfortunate does happen, we deal with it quickly and efficiently, while minimising any inconvenience to you. We understand that issues with your vehicle may cause stress and frustration, however we hope once your vehicle is returned to you, you'll take the time to amend and update your review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting. We hope to have any issues with your vehicle rectified quickly and back to you soon. All the best - The Quest Motor Group Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews