Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish to thank Paul Duffus of Quest Braintree for the excellent service when I came looking for a car. His patience with the many questions I asked him and politeness was top rate. Will definitely recommend him to friends seeking another car. Thank you Paul.”

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Posted 2 months ago

“Not the cheapest but got the work done in the time stated. Thanks”

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(48738) - Posted 7 months ago

Thank you for taking the time to leave us your review regarding your recent experience. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“I’ve staff helped me with everything I needed and provided info with what I asked!”

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(BraintreeUsed) - Posted 7 months ago

Dear Mr Winstanley, Thank you for taking the time to leave us a review. We are glad we could assist with your enquiry. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Efficient”

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(BraintreeUsed) - Posted 7 months ago

Dear Mr Patrick, Thank you taking the time to leave us a review. We are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Good car service as usual but was told 90 minutes (a waiting appt) but it was 3 hours-wasn’t impressed with this.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Hutley-Burgess. Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologise that this appointment took longer than expected on this occasion, but are pleased to hear you were happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very efficient and quick to complete the Mot and Service”

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(48738) - Posted 7 months ago

Dear Mr Eve, Thank you for your review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Mot was carried out on time with no problems”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Dow, Thank you for taking the time to leave us a review. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Helpfull stall”

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(48738) - Posted 8 months ago

Dear Mrs Thomson, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“very helpful as always”

Helpful Report

(48738) - Posted 8 months ago

Thank you for your review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Completed the service and washed my car, which was nice.”

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(48738) - Posted 8 months ago

Dear Mrs Ralph, Thank you for your review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Straight forward to book in and very efficient when at the dealership, email confirmation within seconds, well done Quest.”

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(48738) - Posted 8 months ago

Dear Mr Sheffield, Thank you for your review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Good service”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Clayden, Thank you for your review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Efficient service. Perhaps the cleaning could hav been betterq”

Helpful Report

(48738) - Posted 9 months ago

Dear Ms Seff Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met, and hope your next visit is a five star experience. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“The sales person could of been a bit friendlier”

Helpful Report

(48738) - Posted 9 months ago

Thank you for taking the time to leave a review about your recent experience. We aim to offer all of our customers a five star experience so apologies that these levels were met on this occasion. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Service under contact cover”

Helpful Report

(48738) - Posted 9 months ago

Dear Mr Claydon, Thank you for taking the time to leave us a review. We hope that you are satisfied with the service you received - if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Felt comfortable attending the garage as a young woman, however due to some miscommunication my bill at the end of my service and MOT was almost £60 more than I was told over the phone. They’d done an oil change which I hadn’t been advised was happening at this time. They also told me they had washed my car when I went to collect it, but upon getting to my car it was not however I was in a rush to get back so didn’t return inside to say. I will say that the gentleman I was dealing with was very nice and did explain the breakdown of the invoice to me so I knew what I was paying for, I was just a little disappointed I hadn’t been told the oil change was being added when I spoke to someone during the day. I was told on the phone the only payment due at the end would be around 50/60 for a replacement indicator bulb to pass the MOT.”

Helpful Report

(48738) - Posted 9 months ago

Dear Miss Slack Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met and for any initial miscommunication. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Great service lovely staff and 3 months warranty which was good as had slight issue and was all resolved. Rob and the team are great”

Helpful Report

(BraintreeUsed) - Posted 9 months ago

Dear Ms Baggaley, Thank you for taking the time to leave us your kind feedback about your experience. We are delighted to hear that Rob and the team were able to assist you, and wish you many happy miles in your car. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Staff were helpful and polite.”

Helpful Report

(48738) - Posted 9 months ago

Dear Ms Anderson, Thank you for taking the time to leave us a review. We appreciate your kind feedback about our staff and are pleased to hear that we were able to assist you. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Very good service. Apart from late advice, when car was ready. I had to phone them twice. Collected car at 5.25pm.they closed at 5.30pm. It was very rushed.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs Elnaugh, Thank you for taking the time to leave us your feedback. We apologise that you felt the collection was rushed, but are pleased to hear that you are satisfied with the overall service you received. We hope to welcome you back to Quest Motor Group again in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Always very good service. Staff are polite and very helpful.John”

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(48738) - Posted 10 months ago

Dear Mrs V Archibald, Thank you for taking the time to leave us a great review. We are delighted to receive your kind feedback about your experience with us, and that our staff were able to assist you. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

Quest Motor Group is rated 4.8 based on 1,903 reviews