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Quest Motor Group Reviews

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Quest Motor Group 5 star review on 14th May 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

46

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good friendly staff service and mot was done to a fantastic standard my only complaint is it was very difficult to call the garage always went to answerphone”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr Morgan Thank you for taking the time to leave us a review. We are delighted to receive your comments about our staff, and are pleased that they were able to assist you. We apologise that you had trouble reaching us on our phone line, but look forward to welcoming you back in the future. All the best - The Quest Motor Group Team

Posted 10 months ago

“Had to ask mechanic to reset steering wheel position also rectify an orange warning light”

Helpful Report

(48738) - Posted 11 months ago

Dear Mrs G Ford, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“very expensive”

Helpful Report

(48738) - Posted 11 months ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“Great service and always appreciated with the work undertaken and thank you to Lee Barnes for he's help at Quest.”

Helpful Report

(48738) - Posted 11 months ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“Engine diagnostic done in good time. Reasonable price for a main dealer.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr L Mower, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“Never had a problem when having service.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr P Turner, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“Very good quick service, on a bank holiday weekend maybe a call to give enough notice to go collect the car to save people waiting around.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very helpful staff, especially Lee.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Staff very helpful and informative, Keith and Lee .mechanics seem to have done a good job this time . Ie no warning lights coming on now . Thank you .”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr D Wood, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Friendly, efficient, keep one informed.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“A good company with a proven track record. Occasionally, a little bit aggressive on the 'phone.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr N Lockhart, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. We are sorry to hear that we have come across that way on the phone - if you would like to tell us more, please don't hesitate to get in contact with us via helpdesk@questmotors.com or call us on 01376 321 456. All the best - The Quest Motor Group Team

Posted 1 year ago

“The client service was excellent, but you cant give a 5 star review when the car was returned a day late.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Windsor, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“A very good sevice indeed I will use again”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr A Bullock, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We're sorry to hear that you weren't shown the touchscreen functions. If you are still having some difficulty using your touchscreen, please do get back in touch with us or pop back into the dealership and our sales team will be happy to help. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very good service”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs M Grubb, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“A good experience. We had plenty of time to consider our purchase and Richard gave us an very good service.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Very Good customer service and I appreciate what they have done yesterday.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Sadly only got message left at 5.50 that car was ready to collect next morning. Which was not possible and Service closed at 12.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Bell, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we do apologise that you didn’t hear from us until 5.50pm. Unfortunately the parts required took a little longer than usual to arrive which meant we weren’t able to finish working on your vehicle as early as hoped. We value all feedback so we will look to improve our communication, particularly when rare occasions such as this do arise. We hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service as always. Great customer service from a professional friendly team. Only gave 4 stars as I found it difficult to get through on the phone.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit you'll find it easier to get through to us and feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Service carried out as scheduled . My only point is , That I noticed I was charged for delivery & collection of my car , I was told this was included under my service plan , which I have had for 9 years & never paid before .”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr B Holmes, Thanks for taking the time to leave us a good review. We do truly appreciate your loyal custom, and whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the cost for our collect and return service, we did unfortunately have to introduce a small charge for this from 2020 to all customers. Our records indicate that you did use this service in 2022 and were invoiced for it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

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Quest Motor Group is rated 4.8 based on 1,903 reviews