Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This dealer provides a very friendly, helpful and fair approach toward car sales.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Wicks, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Very polite and good at what they do. Being frequently updated would make it 5 stars.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Keaveney, Thanks for taking the time to leave us a good review! We value your feedback and will endeavour to further improve our customer communication and deliver a 5-star experience the next time you visit. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“My repair was delayed by almost a week as they had trouble obtaining delivery of the required part.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. As i'm sure you are aware due to the high levels of publicity it has received, many industries are suffering with parts shortages including us in the automotive sector. In most cases we can source a part quickly getting it in the same day, however we are regretful that some parts are taking a longer to arrive than we would like, as is in your case. We can only apologise for this again. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Good service. All staff helpful and obliging and they make you aware about what work may be needed before next MOT.”

Helpful Report

Posted 2 years ago

Dear Mr Caddick, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“We have used Quest Motors to supply our Motability vehicles for a good number of years and have always found each of the different salespeople to be helpful and tactful. The after-sales service has been very good with the staff showing understanding and empathy with our needs and have supported us in whichever way they could.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mrs Hadfield, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Very friendly staff and helpful.”

Helpful Report

Posted 3 years ago

Dear Peter, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Good customer service”

Helpful Report

(BraintreeUsed) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very good, they called when they said they would, very thorough.”

Helpful Report

(BraintreeUsed) - Posted 3 years ago

Dear Mrs Clark, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very good sales staff just some issues post pick up to sort out otherwise very good”

Helpful Report

(BraintreeUsed) - Posted 3 years ago

Dear Mr Richardson, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very friendly salesman extremely helpful not pushy nice relaxed atmosphere Disappointed although I was a cash buyer with the small amount of discount Also was shocked when informed that I would have £25 of fuel in the tank but was then charged on the invoice”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope to improve that further. Our fuel policy is discretionary and there is no obligation to take us up on the offer of fuel, however, many of our customers enjoy the offer of us popping £25 of fuel in their vehicle so it's ready to drive home. All our vehicles are competitively priced against similar vehicles within the market which means we do not offer any large discounts on vehicles as you can rest assured you're already getting a good price - in fact, CarGurus rates 80% of our vehicles as a fair deal, good deal or great deal! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“A very easy and friendly experience”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Ms Elwood, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very happy with sales person but have to wait a bit longer for car to be prepared”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Girling, Thanks for taking the time to leave us a good review! While we aim to have all our cars prepared to high standard and ready to drive away the same day, the Jeep you purchased had only arrived with us the day before. We perform thorough mechanical and visual checks on every vehicle, giving you peace of mind that your new car is up to our high standards, and safe for you and your family. Where your Jeep had only arrived with us the day before, we just needed a little time to perform these checks and carry out any work required. We're pleased you we are happy with our sales person Darren :)! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Friendly very helpful”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Wotton, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Clear helpful website and good showroom experience”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mrs Burns, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“So far so good pleasant sales person”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Copleston, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Nick was very helpful and explained everything concisely.. Thankyou”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your feedback onto Nick. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very helpful salesman, although he specialised in one specific make, he was happy to help me look at all my choices. I went with the intention of buying so the sale was a pretty easy one. But he answered (or attempted to find out), any queries or questions I had. I have had a few dealings with the Braintree branch, always found them helpful Thank you”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mrs Vazquez, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Really helpful on choosing my car, listened to my needs (I’m disabled), and found a match that I like. Next bit not quite so good; I had a question I wanted to ask and it took 2 days to get through to ask it - I was told he would ring back in a few minutes to tell me when I could collect my car but it was actually 3 hours before he did. Meanwhile, I was waiting to arrange a lift and help to collect it so other people were also waiting for that call to happen. I’m due to collect the car tomorrow so hopefully that part will go ok.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Miss Lee, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that the collection of your vehicle went smoothly and you'll update your review! We apologise for the delay in returning your call, however the team have been extremely busy the last few weeks due to the school summer holidays. Please accept our apologies. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Bought a citroen c4 grand picasso online at avery competitive price. Car was checked and valeted and all mot advisories completed. Good honest family owned business who i can recommend.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Lambe, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your rating and kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Found Stef very helpful”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Graham/Libby, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your rating and kind words onto Stef. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

Quest Motor Group is rated 4.8 based on 1,903 reviews