Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and polite sales person”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very friendly service and knowledgeable”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Blick, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very disappointed and upset to read on Facebook you are moving out of Maldon. I had only the same day ordered a new car. Was6told anything. When I called in the same afternoon told a letter in the post. Nothing! Feel very disappointed and let down! I certainly shouldn't have read this on social media!”

Helpful Report

Posted 4 years ago

Dear Mrs Payne, Thanks for taking the time to leave us a review. We apologise you were not made aware that we are relocating our Maldon dealership to Braintree. We aim to continue supporting all our customers in and around Maldon from our Braintree dealership which is only a short 30-minute drive away - offering all the same great products, services and more. Please, rest assured our Braintree dealership will continue to support you and your new vehicle. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Because of covid and not meant to be open i couldn't have a test drive or have all the extras explained to me. I really only went to look not purchase.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Bought my Ford Kuga from Quest in October. Very pleased with the car but did have some issues within a week of purchase, Some scratches that I pointed out hadn't been done which meant I had to take the car back. Also I paid 300 pounds to have the special valet done inside and out. On getting the car back I found crisps packets in the drivers side door panel. I phoned them up and they said they would sort it out which they did. On getting the car back a second time I found half eaten sweets in the drivers door panel. Again the car had to go back. third time lucky but I will never pay for that service again. Must admit every time I phoned Quest they were very polite and apologetic.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Posted 4 years ago

“I chose you as you are within walking distance and I wanted a main dealer. Darren Flight was most helpful and very patient whilst we tried to make up our minds as to which car to have.”

Helpful Report

Posted 4 years ago

Dear Mr Morton, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Good website, informative sales team, yet to see the vehicle but hope it matches expectations from the website viewing. One negative lets have all the extra goodies explained at the beginning please, most were but a couple at the end of the process around GAP and Carplan care Salesman always responded quickly to my numerous questions”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Fleming, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we'll take away your suggestions to improve and hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Very friendly and informative service.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Still managed to come up with a reasonable deal for my father in laws Vauxhall Mokka during these difficult Covid restrictions”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Paul, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Picked up my new car yesterday. Love it. Thanks Ollie for getting things done quickly and smoothly. Shame about the under 25s not being covered by the 3 day insurance though.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Hi, Thanks for taking the time to leave us a good review! We'll certainly take onboard your feedback about our free drive away insurance policy and look to see if there are any changes we can make to improve the experience for younger drivers. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Bradley looked after me well and kept me updated on any changes.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Lockhart, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Very good service, from your staff. The car we brought was not available to test drive. Which was annoying.”

Helpful Report

Posted 4 years ago

Dear Mrs Elnaugh, Thank you for taking the time to leave us a review. We have looked into why your chosen vehicle wasn't ready to test drive and after speaking to the team it's clear the vehicle was still undergoing preparation in our workshop which meant that at the time it wasn't able to be driven. In 99.9% of cases, your chosen vehicle will be ready for test driving when you arrive at the dealership. As your chosen vehicles wasn't available, the team offered you a test drive in an identical vehicle allowing you to experience driving your next car. I'm sure during your next purchase your chosen vehicle will be ready allowing you to take a test drive in it. Hopefully you'll feel you can then leave us a 5-star review, reflecting the level of service we strive to provide all of our customers. All the best and we hope you enjoy your new car, - The Quest Motor Group Team

Posted 4 years ago

“Rob and steph were very helpful with giving me info i needed about my car, i’m happy with my car and glad i’ve switched to Quest motors”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Miss Hewitt, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Very pleasant experience, no pressure.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Furner, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“I felt like there could of been more explaining about what the car could and couldn’t do or maybe I should of asked more questions about the car as I didn’t realise the little things the car didn’t have, like no parking sensors or heated heats etc, it’s not a issue as I just assumed they would of been standard on a 2018 car, Still love the car though so only a minor point as otherwise very happy”

Helpful Report

Posted 4 years ago

Dear Mr Aldus, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. I'll be sure to pass your feedback onto the team with regards to explaining the specification of the vehicles. We do focus on the features and benefits of each car rather than what it hasn't got (e.g. heated seats, parking sensors) unless the customers states that they require a vehicle with specific features. Many brand new cars today still don't have some of the features you've listed, unless you go to a mid-top spec model. We are however glad you're still enjoying your new Astra - we hope it brings many mile of enjoyable motoring. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Overall very good,Darren Flight was excellent in his manner and understanding,however there was no full tank of petrol, no road tax applied and no floor mats as promised.It does tend to make me wonder what else may have been omitted that was agreed at the point of sale”

Helpful Report

Posted 4 years ago

“Very easy to do business with.”

Helpful Report

(QuestCommercials) - Posted 5 years ago

Dear Mr Russell, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Good service, took the time to talk through a range of options with no pressure sales! Thanks Quest, Really enjoying the new car!”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mr Butcher, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“happy with the service that Darren provided to us.”

Helpful Report

Posted 5 years ago

Dear Mr James, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars during your visit to our Maldon Dealership, we hope that during your next visit you'll feel we have improved enough to give us a full 5-stars! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“good sales service in dealing with a purchase of a used car with trade-in”

Helpful Report

Posted 5 years ago

Hi Mr Claydon, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars during your visit to our Maldon Dealership, we're always striving for 5-stars and we hope that you'll feel we have improved enough to leave us a 5-star review during your next visit. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

Quest Motor Group is rated 4.8 based on 1,903 reviews