Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

“Really quick and efficient to see me, easy booking system and really friendly service team. Sadly the issue is still ongoing, after money has been spent on having it looked at. 😕”

Helpful Report

(48738) - Posted 7 months ago

Dear Ms Pirie, Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance or you wish to discuss your review further, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“I was disappointed that the service package wasn’t discussed with me as I would not have had the CCS element that was included automatically.”

Helpful Report

(48738) - Posted 8 months ago

Dear Mrs Ward, Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. We understand that our Service Manager has been in touch to apologise about the miscommunication. If we can be of any further assistance or you wish to discuss your review further, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“On the Quest service plan and have been a regular customer for approx. 20 years. Having bought at least 3 cars from you, it was then a surprise to receive an invoice for an annual service of £740!”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Lockhart, Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. We understand that the invoice received relates to additional work that was authorised and performed during your service. If we can be of any further assistance or you wish to discuss this further, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Why is everything you want to know dependant on a Haana or like wise. It makes it difficult to give a 5 star just wanted a service pland in end GAVE UP,”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the team have been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Charged for oil which I believe to be a part of my annual service, as never been charged for oil before.”

Helpful Report

(48738) - Posted 9 months ago

Dear Mrs Storey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“The reasoning why i only marked it as acceptable .The length of time it took to get the gear wheel for the gearbox .there was no courtesy car available.my wife had no car for 2 weeks ,so my wife had to use my car instead.I then had to cancel and reschedule appointments.The colleague interaction was good with the service team.We only had the car 4 days before the fault arose..I hope this feedback helps.”

Helpful Report

(48738) - Posted 9 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Unfortunately the warranty doesn't cover the use of a courtesy car as a given, and at the time there wasn't one available to offer, which we do apologise for. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Like most main dealers dealing with lease vehicles”

Helpful Report

(48738) - Posted 10 months ago

Thank you for taking the time to leave us a review. Here at Quest Motor Group we pride ourselves on offering a five star experience to all of our customers, so we are disappointed read that this standard was not met on this occasion. If we can be of any further assistance, please don't hesitate to get in contact with us on 01376 317 445. All the best - The Quest Motor Group Team

Posted 10 months ago

“Not really impressed this time as soon as I collected my car an orange light appeared called Quest told them they asked me to take a picture and send to my email never got a response Service and MOT was done on Thursday walked in back to Quest after I noticed oil stains on my parking space they checked it filter was broken they fixed but still orange light is still appearing on the dashboard”

Helpful Report

(48738) - Posted 11 months ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 11 months ago

“No comment, just expensive !”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 11 months ago

“My husband bought our car in at 8.15 am . We tries ringing at 1.45 and 3,00pm The MOT was carried out but I was unable to contact the service department as the phone kept cutting to answer phone.”

Helpful Report

(48738) - Posted 1 year ago

Mrs E Norton, We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We apologise that you were unable to speak to us on the telephone. There are times when all of our service advisors are busy, but rest assured we will inform you when your vehicle has been serviced by our technicians and is ready to be collected. We do have a voicemail system in place for customers to leave us a message on the occasions when we are unable to answer the phone, and we will always listen to any messages and return calls as soon as possible. Thank you for your custom, and we look forward to seeing you again soon. Kind regards, The Quest Motor Group Team

Posted 11 months ago

“Have a service plan. Ended up having to pay for extras. Had a phone call about these but would have been better to have received an email too. It wasn't explained that these costs didn't include VAT and labour. It wasn't clear if these things were essential or recommended.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email us via helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Vehicle dropped off overnight so had a full day to work on it. Advised 2 hours before closing that the car needed 2 hours more work. You need to get the right colleague to help you as I normally get excellent service.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email us via helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Problem was sorted. But should have not been a problem if fitted correctly first time around.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Disappointing. Needed the diagnostics team to look at a problem with the tyre pressure indicator. I purchased my Honda from Quest Braintree less than a year ago and wrongly assumed that diagnostics was covered under the warranty. The team couldn’t find anything untoward which is fair enough but I was charged £49 to reset all sensors. The strange thing is that on my invoice it suggests I was quoted a price which actually was double what I paid.?This is the second time in two weeks that I have had to use the service dept and on both occasions at no stage was I informed of any cost to be incurred by myself. Last week I paid the princely sum of £57 for 3 wipers. There are some very pleasant people at Quest but there needs to be an improvement in the communication process.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Cornell, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. I have spoken with our Service Manager regarding the situation and we do apologise if you did not receive information on costs prior to them being incurred. We do have a robust process in place to ensure that customers are kept informed throughout the time their vehicles are with us, particularly when it comes to providing quotes for work needed and requiring the necessary authorisation to begin, so we will investigate what happened on this occasion. The reason the diagnostic charge was only £49 rather than the full amount quoted was due to the fact that it took less time than estimated to carry out this work, so we will only charge the actual time spent on the task. The cost of £57 for a full complement of new Bosch wiper blades was quoted on your vehicle health check, and they should serve you very well for a long time to come. Thank you for your loyal custom and we look forward to seeing you again at Quest Motor Group soon. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Hi you mention that that I have recently had my car serviced and MOT’d with you recently which is incorrect, have sent my car to you on four different occasions now in an attempt to resolve an ongoing problem and after the fourth attempt I was assured that the problem was fixed, however the day after my car returned the problem reoccurred and I spoke to Kevin who told me that he would have to find out the next plan to fix the problem and he would get in touch with me, that was over a week ago and I have heard nothing.🤷‍♂️”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr D Francis, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. I have spoken with our Service Manager and he has been in touch with you regarding this issue, and we believe it has now resolved itself. As a precaution however, we do have you booked into our workshop next week so we can check over the vehicle. Each time your vehicle was in with us, one of our colleagues did collect and return your car to minimise the inconvenience as much as possible while we investigated. We look forward to seeing you next week to confirm the problem is now fixed. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Russell was thorough did feel a bit pressured to make decision. And still not sure so will take few days to think over”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Clark, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars so far in the buying process. We pride ourselves on delivering a relaxed buying atmosphere, so to hear you felt pressured to make a decision is not reflective of our culture. Where we do get multiple customers enquiring on a particular vehicle, we will let the customer know that there are other people interested in purchasing the vehicle. This isn't to put pressure on you to purchase, but to be transparent and to avoid disappointment should the vehicle be purchased by someone else. We hope that if you decide to go ahead with the purchase of a vehicle from Quest Motor Group, you'll take the time to return and amend your review to reflect the level of service we have provided. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very well done so far..I await delivery of the vehicle with an added 320 miles on th clock”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Read, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars so far in the buying process. We hope that once you take delivery of your vehicle, you'll take the time to return and amend your review to reflect the level of service we have provided. Thank you. All the best - The Quest Motor Group Team

Posted 2 years ago

“So far so good...I await the delivery of my vehicle without excessiv miles on the clock..should have a max of 320 miles on the clock.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Read, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars so far in the buying process. We hope that once you take delivery of your vehicle, you'll take the time to return and amend your review to reflect the level of service we have provided. Thank you. All the best - The Quest Motor Group Team

Posted 2 years ago

“We bought a car that after a few days needed returning to have and fault repaired. Also when we got home did not have a MOT certificate in the paperwork. Have requested that it be sent to us but have yet to hear anything.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Hi, Thanks for taking the time give us your feedback. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to hear of your experience and that you felt we only delivered a 3-star service. Purchasing a used vehicle always carries a certain amount of risk and despite our thorough checks, things can unfortunately still go wrong. Fortunately, our comprehensive warranty is in place to cover the cost of any repairs required after purchasing the vehicle. We understand this isn't ideal, however we hope that you found we made things as smooth as possible. I have managed to get a copy of your MOT certificate from the team. I will email this over to you shortly and pop a copy out in the post, you should receive this in the next few days. I can only apologise that Peter didn't send this out earlier and I will be sure to follow this up with him to find out why. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“From first contact with Peter to Darren bringing the car to me to look at everything was very smooth. Darren was very helpful and patient and I really appreciate him bringing the car to me to look at. My only negative is that I committed to the car on Monday, but it can’t be serviced etc until Friday afternoon, so I won’t get it until next Monday. This is too long. A faster turnaround should be possible. It is this that let’s Quest down for me and the reason that I didn’t give 5 stars.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mrs Bateman, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we only delivered a 3-star experience. We brought the car out to you 45 minutes away so you could view it and take a test drive without leaving your home and you decided to go ahead with the purchase. We are also delivering the vehicle to your home. We would usually try to deliver the vehicle quicker, however due to it only coming into stock so recently, it still needs to go through our workshop for a pre-delivery inspection. Since leaving the review, Darren who has been looking after you, has been in contact and has said you're happy with the delivery of your vehicle as arranged. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews