Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

“As always the service I received from the service team was very good”

(48738) - Posted 1 year ago

Dear Mr A Smy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Following my first review I am pleased to say that Geoff Leland has spent an hour with us explaining various points about our car and was very helpful and patient, and no incidents on our way home. Many thanks go to Geoff.”

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(BraintreeUsed) - Posted 1 year ago

Dear Mrs Escott, Thanks for taking the time to leave us another good review, and we are pleased that Geoff helped with explaining the features of your new car. We do aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Always a great service”

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(48738) - Posted 1 year ago

Dear Mr D Farrant, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“We were rather alarmed when we checked the tyre pressures. One of the new tyres was registering 49 cold when it should have been 32 according to the handbook. We checked the tyres with a proper gauge.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs M Jackman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, our Service Manager has confirmed that our gauges are calibrated regularly, so we are surprised to hear of this. We would very much like to take a look at this issue if you would kindly bring your vehicle back to us so we can perform another check. There may potentially be an error with the tyre pressure sensor, and we would be happy to take another look at your vehicle if you would like us to. Please do let us know if you would like to bring your vehicle in for further investigation. Kind regards The Quest Motor Group Team

Posted 1 year ago

“good sevice and kept me informed of the progress made with my vehicle”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs Y Adams, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Communication is a problem at Quest . Having used this service on a number off occasions it's either really good , adequate , or absolutely horrible . With all the different ways to contact customer this should be a lot better”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Chapman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, we believe that you have now spoken with our Service Manager and we do apologise that you were not provided with an update as to when your vehicle would be ready. We pride ourselves on offering a 5-star experience and we are disappointed to see that on this occasion, our communication wasn’t to the usual high standard. Customer feedback is extremely valuable to us and we use it to continuously improve the service we offer, so we will review our processes to ensure that this doesn’t happen again. We do hope that you continue to visit us so we can demonstrate our 5-star customer experience to you next time. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Expensive compared to other garages but do a good job”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service and overall experience.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Watson, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Staff were helpful and friendly.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs W Warwick, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr K Cooper, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service, very helpful and efficient.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Ms Seff, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Very helpful”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“The sales man Russell was perfesional good customer service skills The car was a disappointment 😞”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Denis, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. We are sorry to hear of your disappointment with the vehicle – unless you’ve already done so, please do get in touch with Russell who will be glad to provide assistance and try to address any concerns you may have. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great service fast, friendly and efficient. Thank you.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Brits, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved that little bit more to make your visit the 5-star experience. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Geoff was excellent”

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Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“It was very good and plesent straight forward about it”

Helpful Report

Posted 1 year ago

Dear Caroline, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Friendly service and happy with car bought for my son !”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Baugh, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“The whole purchase experience went very smoothly. Russell was very helpful.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“They will go above and beyond to make sure you’re getting great service.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Very friendly. Clearly explained everything.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews