“I wanted to get some accessories for a friend and the team were incredibly helpful, asking each other what particular products were best for my enquiry. The order came next day. One happy customer”
“My first order placed with Quilt Direct and it will definitely be my last.
When I ordered two items, one was wrongly priced, unbeknown to me. I received a phone call from QD, who had realised their error and stated they do not have to abide by their advertised price! They apparently have a notice on their site to qualify this.
I have never heard anything so absurd in all my life! Why have consumer law if it is not to be adhered to?
I had my entire order refunded and I went elsewhere.
AVOID AVOID AVOID! Sharp practice never benefits anyone 🙁”
“Great little shop, 1 item in my purchase arrived damaged and they went above and beyond to rectify the situation and now i have a better quality more expensive product as a result of their customer care. Thanks”
“Unquestionably the best shop for Bernina machines. Their knowledge is extensive and they have excellent customer service. The staff are responsive, helpful and friendly. They run Mastery Classes on the machines which were incredibly informative and not only helped me understand the intricacies of my machine, but also eliminated many of the fallacies. I cannot praise them more highly!”
“I came across Quilt Direct quite by chance one day when I was Googling. I have been very impressed with the level of knowledge and superb customer service I have received. They have a wonderful selection of presser feet for my old Bernina sewing machine which often can be hard to find.
It is an amazing place to shop and is now on my favourites list! Thank you.”
