“It took 1.5 hours on the phone to set up the insurance, first time i see it takes that long, normally is just go online for 10 minutes max, i think you need to improve and go online all the way, obviously i have got a quote on gocompare.com and when i called you guys the same quote came up 100 pounds!! Just like magic!! On top of all that i had to contact you guys again the following week to remind you about sending me the welcome pack and all the documents, not even because i paid for the full year in advance, to be honest i am insured with you because it is the cheapest option that came out in the search.”
“No communication from your end, documents did not come until I phoned you. Not knowing if you received what I emailed you, not an automated response. Just aweful!”
Thanks for the feedback Brian. I have asked a member of our Customer Service Team to make contact with you and confirm when your documents will be sent. If needs be, we can get duplicates posted or emailed to you very easily.
