“The most impressive part of my experience was the quick email response I received from Customer Support...by Justine. She asked questions when she didn't understand my request and answered my questions in detail.
I love my Heirloom Otto.
The only disappointment I had was that the two patches on the front were a little crooked.”
“Highly crafted and well made. I have made a number of purchases in a variety of sizes — the majority for travel organization. A good find was the ‘guitar strap’ which gives several bags length I needed at almost 6 feet tall. The colors stand out and supporting Military spouses is important to this Army Brat. Well done! I will be back.”
“I love my bag made from my dad's old field jacket. The quality is great, and the personalization makes this so special to me. It's the perfect way to have this memory from my Army brat childhood. I cherish it.”
“We always love doing business with the flagship store. Staff are always helpful and willing to answer questions for a husband grabbing items for my wife. We will continue to grab items from them for gifts for the nieces too. We love your products and mission.”
“Top quality bags in all shapes and sizes. My first R. Riveter bag from 10 years ago is still in great shape and I have really used it in all conditions.”
