RackSupplier.co.uk Reviews

Name: RackSupplier.co.uk
Address: UK (London & Heathrow):Rack Supplier Ltd - Unit 1a GalleyMead Road , Colnbrook VAT No: GB 138 8835 68Reg. in England No.8097578 Tel (9 AM - 9 PM) : +44 2036518056, Colnbrook
Rating: 4.47

4.5 Rating 99 Reviews

87 %

of reviewers recommend RackSupplier.co.uk

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Phone:

02036518056

Email:

info@racksupplier.co.uk

Location:

UK (London & Heathrow):Rack Supplier Ltd - Unit 1a GalleyMead Road , Colnbrook VAT No: GB 138 8835 68Reg. in England No.8097578 Tel (9 AM - 9 PM) : +44 2036518056
Colnbrook
SL30EN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a item that was missing parts, Then said they would send the parts tracking number says it hasnt been given to DPD yet 3 days later still hasnt been given to DPD. Tried to contact them again they wont even respond now. Dont buy from them its a massive stressball”

Helpful Report

Posted 3 years ago

“Ordered the rack on their NL website. First, they said that they do not have the model I ordered online, then they proposed another one. OK, took a smaller one. When everything has arrived, discovered that the plugs are for the UK and not for NL. Sent them e-mail asking to send me NL plugs. No answer. Not acceptable.”

Helpful Report

Posted 8 years ago

“This was the first time we have ordered from Rack Supplier and because we needed the items very quickly we paid for next day delivery. We ordered on Monday evening and after a phone call on Thursday to see what the delay was we were told they were out of stock for which we hadn't been notified. The items were sent on an overnight delivery to be with us on Friday morning which was unfortunately too late for the work that was being carried out on Thursday evening. Needless to say we were very disappointed with the service we received but once it was recognised Rack Supplier rectified the situation as quickly as they could.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for taking the time to tell us about your unfortunate experience with this order. I am sorry to hear about the delay and I regret that you were not satisfied with the late delivery. Thanks again for your helpful suggestions on ways to improve our record. Rack Supplier Ltd

Posted 9 years ago

“Ordered a range of 2U, 3U and 4U racks. First delivery had to be returned due to very poor packing. Second delivery was also packed very poorly and goods weren't consistent (different handles and locks etc) We proceeded to return the second delivery in exactly the same packaiging using exactly the same courier only to be told we couldn;t have a full refund due to transit damage - There word against ours and I don't have the time to argue about it. I must admit, up until the first delivery I found the customer service experience very good. It's just a shame they don't look after their products and follow the customer service through to the end. I am a Buyer so I know a thing or two about service!”

Helpful Report

Posted 10 years ago

RackSupplier.co.uk is rated 4.5 based on 99 reviews