RackSupplier.co.uk Reviews

Name: RackSupplier.co.uk
Address: UK (London & Heathrow):Rack Supplier Ltd - Unit 1a GalleyMead Road , Colnbrook VAT No: GB 138 8835 68Reg. in England No.8097578 Tel (9 AM - 9 PM) : +44 2036518056, Colnbrook
Rating: 4.47

4.5 Rating 99 Reviews

87 %

of reviewers recommend RackSupplier.co.uk

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Phone:

02036518056

Email:

info@racksupplier.co.uk

Location:

UK (London & Heathrow):Rack Supplier Ltd - Unit 1a GalleyMead Road , Colnbrook VAT No: GB 138 8835 68Reg. in England No.8097578 Tel (9 AM - 9 PM) : +44 2036518056
Colnbrook
SL30EN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is good, but the website design is poor, the staff when called did not know where our delivery was, at one point we were told it was delivered to us but in Edinburgh. Arrangement for payment was not clear and we had to make a quick payment to enable to item to be despatched. In summary good product, but company processes need to be sorted as impacting customer experience.”

Helpful Report

Posted 9 years ago

Dear Natalie, Many thanks for your feedback, but we think it is not fair , especially when our team done their best to offer you best customer services and also free next day delivery even when the order and Payment came out of our cutoff time. Order was placed 10 Mar 2015 14:27:31and POD shows items delivered 11:20:00 11/03/2015 and signed clear. In regards to Edinburgh, we have received a call when no order was placed with us on Monday and there was no delivery info available . I think your company should also have good instruction in terms of raising quote, placing the order and arrange the payment which will avoid this kind of confusions and of course not blaming other companies. Many thanks for your quote anyway Kind Regards

Posted 9 years ago

“Item not in stock, which was not clear from website when order placed. Had to modify order. No assembly instructions came with flat pack rack. Had to to contact company to ask for instructions and to be fair they responded pretty quickly. The very first instruction reads "the side in which have the yellow signs must be put to the end of the cabinet", with accompanying pictures. The very next instruction reads "Yellow signs same side". The problem is that there are no yellow signs anywhere. The product was delivered outside my garage, as instructed by me, as the driver called on my mobile to indicate he was outside the house and no-one was in. I had no idea when to expect delivery, so hardly surprising. The issue is that the product was delivered on a pallet, and neither the delivery company nor racksupplier.co.uk were willing to collect the pallet, which has left me, the customer, with the headache of having to dispose of the pallet. Racksupplier.co.uk are clearly not a customer focused company and I will not be using them again.”

Helpful Report

Posted 9 years ago

“I was tempted to choose very poor. The delivery was terrible, 3 attempts before they finally delivered and the rack had superficial damage due to the poor handling. The rack was very good, a shame about the carrier.”

Helpful Report

Posted 9 years ago

“Got the Rack with 1 fan out of 4 not working. tried to call the number in the invoice but got through to Vodafone voicemail. left a written message on their online messaging system requesting a call back and now 4 days on and still no call. The stuff quality is good, the delivery was very good. The customer communication is poor. Therefore I am rating them poor.”

Helpful Report

Posted 9 years ago

“Whereas the product is OK the delivery doesn't match our expectation; the product has not been delivered as quick as it was promised. No communication done by Rack Supplier to inform his client as long as the client don't contact Rack Supplier directly. I think that by improving the communication and informing the client about a daily would make the service and client relation much better.”

Helpful Report

Posted 9 years ago

“I had ordered the 9U wall mounted 19 Inch Rack 600 (W) x 450 (D)x 500 (H) Glass Front Door Gray for € 145,83. A few moments later i received a phone call from an operator who indicated that there wasn't a Gray rack in stock. Instead he offered me the same model but in black which was ok for me since initially I was looking for a black rack. Once received in perfect condition and within only two days which was great and thanks for that. I discovered that this rack 9U wall mounted 19 Inch Rack 600 (W) x 450 (D)x 500 (H) Glass Front Door Black isn't exactly the same model and costs on the website 5,83 euro less .... :( At the end im' happy with the rack but don't find it correct to pay 5,83 euro more and don't have received the exact model i have ordered ( i don't care about the colour) The poor score is for the extra euro's i have paid .... for the rest TOP !”

Helpful Report

Posted 9 years ago

“Although when I got it the case was very nice quality, the shopping experience wasn't I ordered on the 6th and got an email saying it would be shipped 24hr courier and would arrive by 10th! When it hadn't arrived by the 12th I complained. it seems they were awaiting stock which wasn't mentioned in the ad. I received on the 16th - having had to buy an alternative case elsewhere as speed was an issue. The package when it arrived was very knocked about and damaged, although to be fair that was probably the couriers fault and the contents were not damaged. It's a shame as I would certainly have bought more had my experience been better.”

Helpful Report

Posted 10 years ago

RackSupplier.co.uk is rated 4.5 based on 99 reviews